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Ray Chrysler Dodge Jeep Ram
Fox Lake, IL
740 Reviews
At Ray CDJR, it is our goal to make your experience at our dealership as great as possible. Our virtual showroom offers a wide variety of new and used car models, service specials, Mopar parts all in the convenience of our own location in Fox Lake, IL.
If you’re shopping for your dream car, we’re here to help. At Ray CDJR you can trust that you will receive outstanding customer service. Our team prides in putting the customer first, and will do everything that we can to help you find a car that will meet your needs and exceed expectations. The Ray CJDR team will listen to what you are looking for to help you drive out of our lot happy with the perfect vehicle for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 740 reviews
April 10, 2026
Took my car in for routine maintenance and a couple issues I was having. They took my car in immediately and diagnosed what was going on. Dave kept in touch either me throughout the time my car was in issues I was having. They took my car in immediately and diagnosed what was going on. Dave kept in touch either me throughout the time my car was in service. Always the best experience. More
by zelkosmail
Verified CustomerEmployees Worked With
Dave
April 10, 2026
Excellent customer service thanks to Ozzie in Finance and to Dan V the GSM at Ray CDJR. to Dan V the GSM at Ray CDJR. More
by VANESSAGONZALEZ219
April 09, 2026
Not all departments are offered as options to select for this survey. I didn't purchase a vehicle from this location, I had it serviced so it would be useful to have that option to choose from in the drop d this survey. I didn't purchase a vehicle from this location, I had it serviced so it would be useful to have that option to choose from in the drop down. The staff in the service department I worked with, after my initial visit (I did a quick survey of the location and staff before making the appointment), were nice and accommodating. Anna, my advisor was nice, though she seemed overwhelmed and aloof at times but if she didn't know the answer to my question she would find it. I chose this location to have the vehicle serviced solely based on the proximity to my home as I was initially told that they don't loan out vehicles when service is being done. The entire experience from start to ongoing felt a bit disorganized and lacked a sense of urgency, albeit some of the almost two month (two days short) of the waiting period responsibility also belongs to the other entity(s) involved in getting the battery packs to the dealership. It took a ridiculous amount of time for the part to arrive. Which also impacted my warranty since I wasn't driving the vehicle for that entire period I was not able to properly assess if there are other issues and now the basic warranty period has lapsed. This experience has left me wondering if I made the right choice in purchasing this vehicle. My disappointment is mostly with how the serious problem is being handled. It's a widespread issue that warrants better attention and quicker action. The malfunctioning, fire causing hybrid battery is a pretty big issue that can cause serious harm or worse to people. The Jeep Corp. needs to do better in taking care of this issue they've created. I'm left wondering if replacing the battery pack really fixed this issue. I really wanted to like this vehicle. Jeep Corp. has only managed to make me distrust them. May end up trading it and be done with this. More
by ER
Employees Worked With
Sales Department
April 07, 2026
It was great service, that took care of the customer. I was satisfied with everything. I was satisfied with everything. More
by ESCHULTHES3
Employees Worked With
April 07, 2026
The dealership was easy and willing to negotiate. Salesman was good to work with, but didn’t have a lot of knowledge on Jeeps. The dealership also changed out my side steps I had on my trade in a Salesman was good to work with, but didn’t have a lot of knowledge on Jeeps. The dealership also changed out my side steps I had on my trade in and put them on my new vehicle for no additional charge!!! More
by bchill80
April 01, 2026
Riley was very helpful and made me feel very comfortable with my purchase. He also answered every questions I had. with my purchase. He also answered every questions I had. More
by frederickfuentes844
