Ray Catena Lexus of Larchmont

OUTSTANDING!! From 1992 when we purchased our first Lexus at this dealership our experience has been a pleasure.....from Ralph the general manager.....Noel our c From 1992 when we purchased our first Lexus at this dealership our experience has been a pleasure.....from Ralph the general manager.....Noel our car salesman to Gary in service and Gaspar the service manager..everything and everyone is top notch....even the people who answer the phones like Susan and Tina in service go above and beyond. .Once in a while I think of buying something other than a Lexus..but then I remember how wonderful my experience at this dealership has been for over 20 years and I wouldn't think of buying anything else!! More

Good customer service is not a myth My SUV that I have had for 14 years died labor day weekend. I tried several dealers from CT to DC and Ray Catena gave me the best deal. Also, Ed the s My SUV that I have had for 14 years died labor day weekend. I tried several dealers from CT to DC and Ray Catena gave me the best deal. Also, Ed the sales guy gave me impeccable customer service and put me back on the road right after the weekend. He had it ready for me on Saturday but I was out of town on business. I am a proud owner of a CPO 2013 RX 350 Lexus and I am extremely satisfied with my purchase. Job well done Ed, Maher and Nancy. You definitely know how to treat a veteran. More

Excellence I came in just to view the stocvk of lexus rx350 with the idea of purchasinf\g although knowing it nprice wise it may have not been feasable since I h I came in just to view the stocvk of lexus rx350 with the idea of purchasinf\g although knowing it nprice wise it may have not been feasable since I had previously visited lexus of Queens and the sales rep told me there was absolutley no negotiation with price for any lexus. His exact words were "lexus does not negotiate prices". So I visited the larchmont lot and there the sales rep Jorge Ares was the and is the most wonder, profressional sales rep I have met in a long time. He reminded me of my wonderfule experience i had 10 years ago with Acura of Manhattan who went through tooth and nail to get me the car (eg:exterior/interior colorwise) I wanted. We sat down. Immediately he discusedded with me my options and reminded me that I always had the option of leasing my lexus whichis what I did with my acura(that I happened to lose in a very bad car accident by a person who ran a stop sign going about 90 miles per hour). He immediately gave me a discount from the start without me asking. There at that moment, although I would never show it, he had me. Jorge Ares was most pleasant, exceptional, wonderl, and exhibited the upmost professionalism. I could sit with him for hours. I am happy he was assigned to me. All I can say less than a week later, I am an owner of a Lexus RX350 2015. More

OUTSTANDING CUSTOMER SERVICE We have leased and purchased many cars from Lexus of Larchmont throughout the years. We have found the entire staff to always be extremely profession We have leased and purchased many cars from Lexus of Larchmont throughout the years. We have found the entire staff to always be extremely professional, courteous and pleasant. We recently leased another Lexus and dealt with Jeff Hapoienu and Mike Liberti. They were informative, friendly, professional and an absolute pleasure to do business with!. The sales and service departments are excellent. We would never think of going anywhere else to purchase our cars.. We highly recommend Ray Catena Lexus of Larchmont for purchasing or leasing a Lexus. Sincerely, Patti & George Stone More

WOW, WOW, WOW!!! My husband and I went to Lexus of Larchmont to enquire about leasing a new Lexus when our current lease runs out. For the past 18-20 years, we have be My husband and I went to Lexus of Larchmont to enquire about leasing a new Lexus when our current lease runs out. For the past 18-20 years, we have been leasing our cars from Lexus of Larchmont but this time, there was a difference. We met Jorge Ares and within a short period of time, that very day, we "made a deal". Jorge is an excellent salesman but most important, he is a true gentleman who was able to sense our needs and concerns, address them with compassion, and treat us with utmost respect. He has incredible patience, knowledge and expertise. Because of our dear Jorge Ares, we are now driving our dream car - a 2014 red ES 350! Thank you Jorge. With love and hugs, Marcia & Jerry Golden. More

Team RCL is the Best! We just bought a new Lexus from Ray Catena Lexus in Larchmont, and we could not be happier with our experience. Nancy Sardos was our first contact, a We just bought a new Lexus from Ray Catena Lexus in Larchmont, and we could not be happier with our experience. Nancy Sardos was our first contact, and RCL could not hope for a better ambassador. From start to finish, Nancy was unfailingly responsive, enormously helpful, and always upbeat. She was a true pleasure to work with. We met Ed when we visited the show room for a test drive, and we can attest to the accuracy of the "review" of him written by his son and prominently featured on his desk. As his son noted, Ed is indeed very smart and very funny. (We have no doubt that his son is also correct that Ed is very strong; he just didn't have a chance to demonstrate that during the test drive.) Ed was extremely knowledgeable about the various Lexus models we were considering and made the decision-making process for us much easier. He was also just plain fun to work with. We also had the pleasure of meeting GM Ralph Michilli during our visits, and we can see why Team RCL is so strong. A big thumbs up to Team RCL. We look forward to many happy years of doing business with you. More

Jorge Ares Is The Definition of Customer Service!!!! Went to several dealerships prior to coming to Ray Catena. We were warmly and professionally greeted by Jorge. I informed him that I was interested in Went to several dealerships prior to coming to Ray Catena. We were warmly and professionally greeted by Jorge. I informed him that I was interested in acquiring the 2014 GS350. Just interacting with him for 5 minutes I knew I wanted to do business with him. The process literally took us less than 10 minutes. This will be my second Lexus and was contemplating to go to BMW at first, because of Jorge's excellent customer service I was convinced that I came to the right place for my next car. Jorge is the epitome of Customer Service and all dealerships should try to emulate his high standards for customer service. Lexus did not gain my trust and loyalty it was Jorge. I will continue to keep coming back to Ray Catena for all my car care needs because of Jorge. More

Osama is the best! My husband leased a Lexus from Manhattan before but we had a much better experience at Ray Catena in Larchmont, thanks to Osama. Osama was great he wa My husband leased a Lexus from Manhattan before but we had a much better experience at Ray Catena in Larchmont, thanks to Osama. Osama was great he was calm and not overly aggressive, he explained the qualities of the car to me, and patiently answered my questions. We didn't have to haggle either which was my favorite part! Osama we'll be back in 2 years for my husband's new lease and mine! More

Excellent Experience Replicating my experience in 2011, the lease of a new RX350 working with Noel Greenstein could not have been better. Noel is extremely knowledgeable a Replicating my experience in 2011, the lease of a new RX350 working with Noel Greenstein could not have been better. Noel is extremely knowledgeable and easy to work with and I'm convinced that I got a very good deal on my new Lexus. I look forward to working with him again in 36 months. More

New car purchase experience I owned a 2010 Lexus RX350 and wanted to trade it in for a 2015 RX350. My wife and I were happy with our car, we just wanted to get a newer model. I owned a 2010 Lexus RX350 and wanted to trade it in for a 2015 RX350. My wife and I were happy with our car, we just wanted to get a newer model. Unlike when I bought my Lexus in 2009, I was finding the entire process torturous after visiting 3 Lexus dealers. In 2009, I found the dealerships more willing to negotiate for my business. Now, I felt like they couldn't care less if they sold me a car. I was telling a friend of mine how unhappy I was with the Lexus dealers I had visited. He told me that his son had recently purchased a 2014 RX350 from Ray Catena Lexus through the Costo Auto Buying Program, the salesman was Steve Richman. My friend stated that he was with his son throughout the entire process of purchasing the car. My friend raved about their experience with Steve; that Steve was professional, friendly and knowledgeable. I decided to call Steve and set up an appointment to meet him. My wife and I are very happy that we listened to my friend. The price we agreed upon for the car was significantly less than what I had been quoted by the other 3 dealers. Steve handled the entire sale of the car. He never went to a manager to discuss the selling price. Also, after we agreed on the price, I wasn't handed off to a Finance Manager or anyone else. I never felt any pressure from Steve or from anyone else at Ray Catena Lexus. Hands down, this was the least stressful and the most enjoyable experience I have ever encountered in purchasing a car. I would recommend Steve and Ray Catena Lexus to anyone looking to purchase a Lexus. More