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Ray Catena Lexus of Larchmont
Larchmont, NY
416 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 416 reviews
July 12, 2026
I bought a Lexus here 20 years ago, and I have continued to use their service department because of their excellent work. However, several years ago, the manager of the service department changed, and the s to use their service department because of their excellent work. However, several years ago, the manager of the service department changed, and the service has dropped drastically since then - until I decided that it was so poor that I wrote this review. My auto had been inspected by their own mechanics and several repairs had been recommended - so I made an appointment with them a few months later to complete the work. Despite a confirmed appointment, and a list of work that they had prepared themselves - they held my car for 6 days without doing any work or even ordering the parts that I needed! Then, they said that the service department manager was away and that nobody else on site could authorize the service that I needed! I took my car to a local mechanic and the work was completed the next day. More
by SirKnight.NYC
Employees Worked With
Tasmin
March 31, 2026
I just leased my first Lexus last week! An RX 350h Premium. Julio Tatis was excellent, very accommodating, and went over every detail. The Larchmont Lexus experience was superior to any o An RX 350h Premium. Julio Tatis was excellent, very accommodating, and went over every detail. The Larchmont Lexus experience was superior to any other dealership I have been to. The professionalism and desire to ensure that we understood all the aspects of the lease was impressive. I especially appreciated the fact that Julio was not "salesy" at all, but rather respectful and informative. It was a first-rate, high-class experience. I would highly recommend Julio and the Larchmont dealership if you are shopping for a Lexus and want a stress-free positive experience. More
by LIVE2BHAPPY222
Employees Worked With
Julio Tatis, Isaac Apostolidis
January 25, 2026
In January 2026, I interacted with several Lexus dealerships and their sales consultants, and ultimately purchased an RX350 from Lexus of Larchmont. I worked closely with Jesus Gomez during this pro dealerships and their sales consultants, and ultimately purchased an RX350 from Lexus of Larchmont. I worked closely with Jesus Gomez during this process. Jesus was a clear standout among the sales consultants I dealt with. I would like to commend him for his absence of sales pressure tactics; his professionalism, understanding and courtesy; adherence to commitments and timelines; and his overall efficiency in closing the deal and delivering the vehicle. More
by Alli
Employees Worked With
Jesus Gomez, Manny Alvarado, Isaac Apostolidis
August 21, 2025
Fantastic service at this dealership. Tamzin Wasmuth was my Service Representative. She has proven to be personable, patient, knowledgeable, and proactive. She goes above and beyond re Tamzin Wasmuth was my Service Representative. She has proven to be personable, patient, knowledgeable, and proactive. She goes above and beyond resolve any concerns. She always puts her best foot forward. I enjoy our interactions. More
by Linda Collins
Employees Worked With
Tamzin Wasmuth
May 14, 2025
Service Advisor Brandon James was first to assist when I arrived. He constantly kept me informed on the status of my vehicle and explained the results. If you're looking for a great service Advisor look arrived. He constantly kept me informed on the status of my vehicle and explained the results. If you're looking for a great service Advisor look no further than Brandon James More
by Lexus Laz
Employees Worked With
Brandon James
May 14, 2025
My wife and I purchased one preowned and new vehicle from Osama Jacob in March and May 2025 from Sales representative Osama Jacob. He provided a great buying experience and went beyond to close the deal. D Osama Jacob in March and May 2025 from Sales representative Osama Jacob. He provided a great buying experience and went beyond to close the deal. Definitely recommend him More
by Lexus Laz
Employees Worked With
Osama Jacob, Isaac Apostolidis, David Branch
March 31, 2025
General Sales Manager Manny Alvarado provides a great sales experience. If you're looking for a great price that can't be beat look no further sales experience. If you're looking for a great price that can't be beat look no further More
by Lexus Laz
Employees Worked With
Osama Jacob, Isaac Apostolidis
February 18, 2025
xtremely disappointed with my experience at Lexus of Larchmont. What started as a seemingly straightforward car purchase turned into a frustrating ordeal that revealed questionable business practices. Larchmont. What started as a seemingly straightforward car purchase turned into a frustrating ordeal that revealed questionable business practices. After reaching an agreement on an out-the-door (OTD) price with salesperson Justin Deenihan and Sales Manager Manny, I was shocked to receive an overnight contract with $3,000 mysteriously added to the price, along with incorrect tax calculations and additional undisclosed fees. They also stated they could backdate the L/Certified paperwork to allow the vehicle to qualify for the program. When questioned about these discrepancies, they attempted to walk back previously agreed-upon discounts. Check reviews on the various car sales apps and you'll find our review is not an anomaly. Their refusal to allow a pre-purchase inspection of the vehicle was particularly concerning and raises red flags about their transparency. This level of service falls far below what one expects from a Lexus dealership. Their tactics are reminiscent of a dubious used car lot rather than a luxury car dealer. Save yourself the headache and seek out a more reputable Lexus dealer who honors their commitments and operates with integrity. The bait-and-switch pricing tactics and lack of transparency make this dealership impossible to recommend. Will add photos of the different contracts later. RE BUSINESS RESPONSE: We never spoke with David so we understand the need for him to regurgitate the misinformation provided by his sales team. There were no missed deadlines only high pressure sales tactics with moving balls by the dealership. A request to inspect a vehicle (the same day) is not unreasonable. It was our decision to walk away. Vehicle re-posted for sale as formerly L/Certified. More
by Taller than Most
Employees Worked With
Justin and Manny
December 02, 2024
My salesperson Paolo Beauplan was excellent! He is very patient and knowledgeable. I really appreciated his honesty. I definitely would recommend his services at Lexus. True Class! Paolo a He is very patient and knowledgeable. I really appreciated his honesty. I definitely would recommend his services at Lexus. True Class! Paolo and Lexus gets 5 stars from me! More
by kishaangela12
Employees Worked With
Paolo Beauplan
September 18, 2024
I bought LX four weeks ago. My salesman was Danny Piao.He is the best professional, helpful, and very patient person.He recommended the best car and made me very happy. Thank yo My salesman was Danny Piao.He is the best professional, helpful, and very patient person.He recommended the best car and made me very happy. Thank you for everything Danny. More
by zorge3hope
Employees Worked With
Danny Piao, Nancy Sardos
