Ray Catena Lexus of Larchmont

I bought LX four weeks ago. My salesman was Danny Piao.He is the best professional, helpful, and very patient person.He recommended the best car and made me very happy. Thank yo My salesman was Danny Piao.He is the best professional, helpful, and very patient person.He recommended the best car and made me very happy. Thank you for everything Danny. More

This is my first time trying the Costco Auto Program in buying my first brand new car. My first time buying a brand new car was daunting because of the terrible experiences I've heard that people had in pu buying my first brand new car. My first time buying a brand new car was daunting because of the terrible experiences I've heard that people had in purchasing a vehicle through a car dealership as there's many tricks and games played on the sales floor. I was educated with many of the games played and was ready to roll the dice in my journey in buying a new car. However, my experience was far from that. I signed up online via the Costco Auto Program and was contacted immediately the very next day by Cassidy Hernandez (Business Development Representative) from Ray Catena Lexus of Larchmont who assisted me in a brand new vehicle I was interested in. In addition, I also received an email & text message from Bob Pellecchia (Sales & Leasing Consultant). Cassidy and I spoke over the phone and she confirmed the discount provided by the Costco Auto Program and promptly provided the Costco Member-Only Price Sheet via email for me to review. Bob texted me right after if I had any further questions and we got on the phone for the out the door number as I knew this is the car I wanted (color, trim, interior, model). Bob was 100% transparent with his final out the door number from Day 1. Also, I knew his out the door number was extremely competitive and aggressive compared to others with the Costco Auto Program discount. There were absolutely no games played or high pressure sales tactics. No bogus or hidden fees. He made me feel at ease with my purchase of the brand new 2024 Lexus RX350H Premium Plus. He provided me with simple answers to my questions and I slept on it for 1 night before providing him an answer to put down a refundable deposit on the vehicle I wanted to purchase. The next day I called and let him know I am ready to put down the refundable deposit and would like to pick it up the coming weekend (Saturday). He emailed me the draft Vehicle Purchase Agreement with the out the door number that we discussed. The entire purchase experience has been amazing and very straightforward. He provided the utmost excellent new car buying experience! He is truly a sales professional, extremely knowledgeable, respectful with excellent car buying experience in mind. There was no stress whatsoever. The day before pick up Bob contacted me in advance to let me know things are running a little late due to it being the end of the month sales and the dealership was extremely busy and prepping my new car would be ready by 11AM instead of 9AM as discussed previously. I understood as a customer. He was very professional and apologetic regarding the delay as I could have showed up at 9AM without knowing and which would decrease the buying experience by waiting. My family and I got there a little after 11AM and we instantly recognized our brand new car with a nice big red bow on top. We finally met Bob in person and he showed us our brand new car and helped us take a few pictures. He also provided quite a few free items: Ray Catena Lexus bear for my son, (2) stainless steel thermal cups, a cap for my son and a foldable cargo organizer. I inspected it from top to bottom for about an hour. He was very patient and understanding of my inspection that I performed. Brandon James (Technology Specialist) was introduced to me by Bob to teach me about the technology on the vehicle as I was coming from a 2013 vehicle which is a huge change. Brandon was extremely knowledgeable, patient, professional and has client experience satisfaction in mind as well. I took the car for a test drive and everything was great. After everything checked out, I was ready to execute the sale with all the paperwork required and drive it off the lot! The experience was amazing and we would wholeheartedly endorse Ray Catena Lexus of Larchmont and especially Bob Pellecchia, Brandon James and Cassidy Hernandez to anyone looking for a car and truly see them in action to live up to Lexus Experience Amazing!!! More

I picked up an RZ450 last week. My sales professional was Danny Piao. He was respectful, courteous and very patient. Ray Catena runs a first quality showroom. I have a choice of mul My sales professional was Danny Piao. He was respectful, courteous and very patient. Ray Catena runs a first quality showroom. I have a choice of multiple Lexus dealers in my area. I chose to give my business to this dealership Danny is an outstanding sales person and will work tirelessly make the customer happy. I highly recommend him if you are in the market for a Lexus. More

My wife is ready to trade in her RX 450h for a newer model. I found a used RX 450h at Ray Catena Lexus of Larchmont, NY offered for internet sale. It had the colors and options my wife wanted, so we ask model. I found a used RX 450h at Ray Catena Lexus of Larchmont, NY offered for internet sale. It had the colors and options my wife wanted, so we asked for a sales appointment and were given one with a sales person who contacted us. We explained we were trading in a car and would pay cash for the difference. When asked, we supplied the VIN and mileage, along with a description of the optional features and packages. We stated several times via email that we wanted to drive down, swap the MA plates, and drive back in our "new" car. We didn't receive any acknowledgement. As the day of our appointment neared, my wife washed, vacuumed, and cleaned out the car. She also went to her bank and got a bank check, extra cash to cover additional fees, and she located her MA title to sign the car over. The afternoon before our appointment, the sales person sent us an email that the car was sold with no explanation or apology. We were very upset. An immediate apology and admission of a mistake would have put out the fire. An offer to take care of us if we found another used car we liked on any of their other lots would have been nice. Instead we were patronized and attacked. "It appears there were several instances where our requests for information and commitments were not met as smoothly as we would have hoped. I understand that our insistence on certain details, such as your phone number and deposit, may have caused inconvenience" The above quote is from the owner and is totally false. We were not asked for a phone number-check your records. We were not asked for a deposit- again, check your records. All contact was via email. These are verifiable facts. We would have gladly provided all information to create a quick, smooth sale. Subsequently we were offered an opportunity to speak with the general sales manager. We declined. What's he going to do, unsell the car? The owner, in summary, states: "We respectfully acknowledge our differing perspectives." His perspective seems to be it's all our fault. Our perspective is important, and should be recognized. We are the customers and we had a horrible experience at a Lexus dealership. More

Had a very pleasant experience getting my 2024 Lexus 350h from here. Hassan was very knowledgeable about the vehicle and was able to walk us through the whole process seamlessly. Would highly recommend him from here. Hassan was very knowledgeable about the vehicle and was able to walk us through the whole process seamlessly. Would highly recommend him and this dealership. More

Brandon P. is honest and willing to go the extra mile to get his customers a great deal!!! is honest and willing to go the extra mile to get his customers a great deal!!! More

I walked in with a good credit score and left with a bad one due to a “mishap on their part .. traded in a vehicle and the payoff check somehow was received late to Nissan now truth be told I really had a one due to a “mishap on their part .. traded in a vehicle and the payoff check somehow was received late to Nissan now truth be told I really had a pleasant experience until this happened.. I’ve sent several emails and was never given a solution on how they would work on clearing my name. I’m very disappointed I had to take take things in my own hands because its been a year .. at this I should’ve been compensated for the inconvenience.. seller I dealt with was Joe and then followed up by Christine O. I’m saying their bad ppl but with this situation and not getting any answers speaks volumes More

I purchased a 2024 Lexus NX 350h from Chris Amigron. During the purchasing process, Chris was a very knowledgeable and upfront on the lead-times of the car due to it being a Hybrid. Kept us abreast of During the purchasing process, Chris was a very knowledgeable and upfront on the lead-times of the car due to it being a Hybrid. Kept us abreast of the car status from build, shipment and arrival at the lot. when I arrived to take delivery of the car, not only did it have a bow but also a bouquet of roses and a handwritten note thanking me for my business. Brandon James was also Amazing in giving me a tour of the technology in the car and explaining all the safety features in detail (coming from a 08 RDX). My family is so impressed by the professionalism and customer services my husband's next car will definitely come from Ray Catena Lexus of Larchmont More

Great service from everyone just a totally upscale place really made purchasing my new car easy as 123. A special shout out to my sales person Paolo Beauplan. The best thing i can say about him is I now ha really made purchasing my new car easy as 123. A special shout out to my sales person Paolo Beauplan. The best thing i can say about him is I now have a friend for life. The guy was simply amazing. My only regret is because i'm relocating I probably won't be able to used my extended service contract at Ray catena from larchmont. However, if i'm traveling back to that area i may just drop by and say hello too all the nice people i met along my most positive journey. Happy New years to the Ray Catena family & blessings to them all. More

I was locked out of my Lexus nx 300 unable to get into my vehicle tried every which way known to the world boo Had go food shopping for holidays Barbara a receptionist was so kind she said don’t worry and vehicle tried every which way known to the world boo Had go food shopping for holidays Barbara a receptionist was so kind she said don’t worry and literally walked me through the process slowly and calmly So I was able go shopping smiling all the way to my grocery store Yaay for Barbara She should be recognized for this golden act of kindness Sincerely Like a bonus !!!! Ana Diaz RN More