Randy Marion Subaru

Ben Kennedy was outstanding— a knowledgeable and affable professional who provided insightful and relevant information so I could make an informed decision about my vehicle purchase. I got the sense he was professional who provided insightful and relevant information so I could make an informed decision about my vehicle purchase. I got the sense he was genuinely helping, not “selling” me. He’s also a likable person— one you can easily feel comfortable with. Based on my experience, I highly recommend Ben and Randy Marion Subaru. I also want to put in a good word for Adam (I didn’t get his last name). He was very informative during my test drive. Thumbs up, gents! More

Great experience, very friendly, very patient with someone who hadn't bought a car in 15 years. Answered all my questions and made me feel comfortable through the entire process. someone who hadn't bought a car in 15 years. Answered all my questions and made me feel comfortable through the entire process. More

In Feb 2020 we bought our first Subaru. We loved our brand new 2020 Forester Sport. After 3 months we started to experience electronic/computer issues with the car. Randy Marion Subaru brought out a l brand new 2020 Forester Sport. After 3 months we started to experience electronic/computer issues with the car. Randy Marion Subaru brought out a loaner car and picked up our car to get fixed. This happened several times, however, each time they were in constant contact with us advising us of the status of our car and how they were fixing it. They were so kind and attentive to us making sure all the time that we were aware of what was happening with our car. Finally in December 2020 they called us to advise that the car was fixed and was ready to either be picked up or they could deliver it to our home. By then, although every thing was fixed, we were not comfortable with taking the car back as we didn't trust that the issue would not return as it had several times. We called them and explained our thoughts and feelings, they said they understood and would check to see what could be done. WE WERE SO SURPRISED/SHOCKED when we received a call telling us that they had contacted the corporate office and because of all the ongoing issues they were taking the car back and it was being replaced with a BRAND NEW 2021 Forester!!! Talk about OUTSTANDING CUSTOMER SERVICE!!! We never would have thought that any car manufacturer or dealership would ever ever stand by their product to this extent. BRAVO!!! The staff at Randy Marion Subaru were wonderful in helping with this transition. Making sure that the new Forester was exactly like the one we bought in February. Making sure that we enjoyed our Subaru Experience and that we were satisfied with the final result. Hats Off to RANDY MARION SUBARU dealership & staff for the excellence of their customer service and true partnership with their customers to ensure the SUBARU EXPERIENCE. We will be Subaru owners from now on and should we move out of state, we'll be back to Randy Marion Subaru to buy our next Subaru. More

Great dealership. Frank Tilghman is an awesome salesman. Extremely helpful and very knowledgeable about the vehicles I looked at. Took the time to make sure I understood how to operate the vehicle that I c Extremely helpful and very knowledgeable about the vehicles I looked at. Took the time to make sure I understood how to operate the vehicle that I choose. Best car experience I have ever had from sales to finance. More

RJ and Bobby were the best! Very helpful, understanding and fun to work with. I was able to get exactly what i wanted! Very professional and efficient service while having a fun experience! and fun to work with. I was able to get exactly what i wanted! Very professional and efficient service while having a fun experience! More

Not sure about the sales department, but their service department is a bunch of scammers. My wife took in our Subaru for a recall fix, and walked out with a $140 bill for nonsense. I suppose it was my department is a bunch of scammers. My wife took in our Subaru for a recall fix, and walked out with a $140 bill for nonsense. I suppose it was my mistake for forgetting to tell her, "don't let them do anything other than the recall repair.", and that's exactly what they did...conned her into a $140 bill for what should have been a free recall repair by replacing $30 worth of parts in less than 5 minutes. (Got that whole hour's worth of labor to charge her). She didn't know any better, and they scared her with the "severity" of the cabin air filter and non-essential bulbs that I could have easily replaced myself. Shady business practice. I don't mind them pointing things out, but, scaring her and taking advantage of her is nonsense. Never again. I'll drive back to Williams Subaru in Charlotte where they are honest and trustworthy. Marked Megan Rockwell as who she dealt with, but, the fact is she doesn't remember the guy's name and it won't let us submit the review without choosing someone. More

RJ and Keely were very helpful and generous throughout the whole process. I was able to get into a new car without any issue and had a great experience! the whole process. I was able to get into a new car without any issue and had a great experience! More

Jason Spruill was wonderful and very knowledgeable about vehicles that we looked at. He was also easy to communicate with via text before we decided to go to the dealership. Easiest buying experience I’ve h vehicles that we looked at. He was also easy to communicate with via text before we decided to go to the dealership. Easiest buying experience I’ve had. More

Oh wow, what a great car buying experience. I hate buying cars-the haggling, the waits, etc. These guys made it almost fun. Definitely will buy from them again. cars-the haggling, the waits, etc. These guys made it almost fun. Definitely will buy from them again. More

Purchased a 2020 Forester. F Tilghman was our salesman and he couldn’t have been better. He took the time to allow a through test drive of the 2019 Outback, the 2020 Outback and the 2020 Forester. He sh and he couldn’t have been better. He took the time to allow a through test drive of the 2019 Outback, the 2020 Outback and the 2020 Forester. He showed how all the various features worked and answered our questions. More