Randy Marion Chrysler Dodge Jeep Ram

they don't pay off trade-ins I bought a car from these guys on October 21, 2017. As part of the deal, I traded in a vehicle which I still had financed. I kept getting calls from t I bought a car from these guys on October 21, 2017. As part of the deal, I traded in a vehicle which I still had financed. I kept getting calls from the finance company for the trade in vehicle stating that we are behind on our payments. I explained that we traded the vehicle. They did not care. I called the dealership several times and was told it was being taken care of. I checked my credit report and found that the finance company reported late payments to all 3 credit agencies. The dealer did not pay off the trade until December 7, 2017. I am now having to do the work to get the negative reports off of my credit report. I will be filing a complaint with the State as well. DO NOT SHOP THERE!!! More

Still waiting after 13 days If had the option of zero would give this. This is my first time dealing with Empire AND IT WILL BE MY LAST! my car has been in service center for 13 If had the option of zero would give this. This is my first time dealing with Empire AND IT WILL BE MY LAST! my car has been in service center for 13 days. Might as well say 1/2 of a month ! Has anyone called me? Oh no. But I have called them several times. Oh we will call u when we know something. After 13 days u have had time to tear the whole car apart bolt by bolt. I know u have more than one mechanic. Has anyone stopped to think - hey is this the only car this person has? How are they going places? Has anyone offered a car to drive after a 1/2 month .NO.! That's the answer. Wonder even if the service dept .manager has even realized - hey why is this car still in the shop? NO. What I asked to have done to tbe car should have probably taken 3-4 hours at the most. What would u think if you took your only car to a dealership with no other way to go and they kept your vehicle for that long without ONE word about what is going on? Mr. Harold I hope you are reading this along with everyone else. This is not any way to conduct business.. maybe if I'm lucky I'll have my car fixed by Christmas. This is one more sorry service center. More

New Vehicle Purchase My wife and I have dealt with a lot of car dealerships over the years in many and varied locations. Dealing with Empire Chrysler on the purchase of a My wife and I have dealt with a lot of car dealerships over the years in many and varied locations. Dealing with Empire Chrysler on the purchase of a new Jeep Grand Cherokee was a new experience in Customer service. Dealing with Barton Waddell and the rest of the staff was quick and easy. Barton was able to more than adequately answer all the questions we had and assisted us on getting what we consider a great deal on my wife's new Jeep. We will be future customers of Empire.... More

Excellent customer service and knowledge sales staff. I have bought over 20 cars at many good dealerships. I am in Charlotte and found a car in Wilkesboro at Empire that I wanted. I had a terrific sales I have bought over 20 cars at many good dealerships. I am in Charlotte and found a car in Wilkesboro at Empire that I wanted. I had a terrific salesman, Barton Waddell, who gave me a ton of information about the vehicle, took lots of pictures and we discussed a price via the phone and agreed on a great deal for me. Easy, simple and actually enjoyable. Barton introduced me to the dealership owner, Tim and many of the other staff members. Barton even delivered my car to me in Charlotte. Now that is customer service. Yep, buy you car at Empire. More

Starting 2016 with a new Van This is not the first time we have bought a car with Empire and will not be the last! The sales staff is awesome!! Empire has always made buying a ca This is not the first time we have bought a car with Empire and will not be the last! The sales staff is awesome!! Empire has always made buying a car an easy experience, never pressure to buy from them and only them. They follow up to make sure you are happy with your purchase and if you have experienced any problems, which we never have! More

Great dealership to deal with! These guys are awesome and very professional. I drove up from Gastonia and was not disappointed. Got a great deal on a 2015 V06 Corvette - and couldn' These guys are awesome and very professional. I drove up from Gastonia and was not disappointed. Got a great deal on a 2015 V06 Corvette - and couldn't be happier with the purchase. Josh Harrold in one heck of a guy! I'll buy another car from him - you can count on it! Thanks!! A+++ More

Great to deal with Josh Harold was great to work with. He found a 3500 with everything we asked for. Followed up after the purchase to make sure we was satisfied. We wou Josh Harold was great to work with. He found a 3500 with everything we asked for. Followed up after the purchase to make sure we was satisfied. We would definitely buy from Empire again. More

Ram 1500 Purchase These guys worked very hard to earn my business. Searching for all discounts, and giving me the highest amount for my trade. I highly recommend doing These guys worked very hard to earn my business. Searching for all discounts, and giving me the highest amount for my trade. I highly recommend doing business with this dealership! I would do business with them again. More