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Ramsey Subaru

Ramsey, NJ

4.9
3,946 Reviews

905 Route 17 South

Ramsey, NJ

07446

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3,946 Reviews of Ramsey Subaru

August 02, 2021

Great and quick service. Mariah Castro was amazing. She took care of me and my car from the moment I arrived till I left. She kept me updated while I waited and was positive and professional the whole time More

by Ghost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mariah Castro - 5 stars.
Aug 04, 2021 -

Ramsey Subaru responded

We're glad to see you had a great experience with our Service Department, thank you for sharing!

July 29, 2021

My salesperson was the best and this is the second time I have leased from Charles Wilson. He was especially helpful as I am handicapped. More

by Patsybm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Wilson
Jul 30, 2021 -

Ramsey Subaru responded

Thanks so much - we appreciate the kind feedback and support for our team! We look forward to seeing you again!

July 28, 2021

Good sales department. Usually superb service but yesterday was hortible. Teo hours for an oil change and tire rotation. Car was not washed ljke usual. They said the car was parked on the street an More

by bun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mariah
Jul 29, 2021 -

Ramsey Subaru responded

We're very sorry to see that you had an experience like this with us. We appreciate you bringing it to our attention and assure you that the issues you encountered will be addressed with our staff appropriately.

July 26, 2021

The staff very friendly and easy to work with. They were able to answer all my questions with regard to the vehicle and financing vs leasing. I drove off the lot the same day with a new Subaru Outback. Ver More

by wschultz87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Petrushin
Jul 29, 2021 -

Ramsey Subaru responded

We're so happy to see reviews like this, thank you for sharing!

July 25, 2021

Send pictures of my need cosmetic repair on Thurs and Friday. Instead of the part being ordered or being invited down on Saturday for a crew member to eyeball /confirm the part needed. Rather I was given More

by Mer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jcarbone, Esma Batca
Jul 29, 2021 -

Ramsey Subaru responded

Thank you for sharing your experience with us. We apologize that you had to come in, but it is always best (despite photos) for our team to assess any repair or damage in person to ensure the correct parts are ordered. We hope that this has been resolved to your expectations.

July 23, 2021

Larry/Sales is THE ONLY ASSET this Dealership has. Clayton, Disaster... Customer Service="0", Pompas xxx "10". Sorry Larry.. Advice to you Larry...Wayne Subaru !!! More

by Scott B
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Gantt Sales, Clayton Mantell
Jul 23, 2021 -

Ramsey Subaru responded

Scott, I am sincerely sorry that we got off on the wrong foot. When you said you noticed an odor in new outback you wanted to purchase, I was happy to work with you and offered another identical outback in the same color at the same price structure, despite the fact that myself and several other employees were unable to notice any such odor in the original brand new car you initially picked. You declined my offer to switch to an identical vehicle and insisted on buying the car you detected the odor in, but would only purchase it if I renegotiated our prior agreement down another $1000. I was unable to comply with your request at which point you told me that we were "pi--ing you off" At that point I felt it would be better for both of us to give you a refund and part ways as gentlemen. I wish you good luck in your car buying adventure and apologize if I came off as anything less than professional. Sincerely, Clayton Mantell Sales Manager Ramsey Subaru 201-327-0070 x 5201 cmantell@ramseysubaru.net

July 19, 2021

Sales manger Clayton and salesmen rob gorino was the most positive and easygoing sale I ever did with out pressure to buy or add things two very professional men in there field . Car was purchased over the p More

by Phillyo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob gorino sales , Clayton Mantell
Jul 22, 2021 -

Ramsey Subaru responded

We're happy to see that you had the type of experience that we strive to provide. Thank you for sharing!

Jul 22, 2021 -

Phillyo responded

I had even gone to parts department that day as well and parts counter person was very professional and nice . Once again sale was great definitely will be going back for another wrx.

July 16, 2021

My salesman Peter L. Was wonderful, helpful, and professional. The dealership is nice and the financing portion of the deal was smooth. Definitely would recommend More

by giordano456
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Liebmnan
Jul 22, 2021 -

Ramsey Subaru responded

We're so happy to see reviews like this, thank you for sharing!

June 22, 2021

Outstanding service from a professional team. Alex superbly organized every step; you knew you were dealing with a team that knows how to work together. More

by bason734
Recommend Dealer
Yes
Employees Worked With
Alex Petrushin
Jun 23, 2021 -

Ramsey Subaru responded

Thanks for sharing the details of your visit with us, we're glad our team gave you a great buying experience!

May 23, 2021

This was my first time purchasing a new car and Brad made it easy. He took us on multiple test drives and answered all of our questions without making us feel pressured. I would definitely work with Brad aga More

by Steph B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Bookstein
May 24, 2021 -

Ramsey Subaru responded

Thanks so much for sharing, and congratulations on your first new car! We hope you enjoy it - we're here if you need anything at all!

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