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Ramsey Chrysler Jeep Dodge

Ramsey, NJ

4.6
2,003 Reviews

1555 Route 17 South

Ramsey, NJ

07446

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2,003 Reviews of Ramsey Chrysler Jeep Dodge

February 18, 2020

Extremely accomodating! Danielle has helped our daughter find her ideal first vehicle which turned out to be a Jeep Compass over the summer. Our daughter had a wonderful expe More

by hallersusa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Leghorn
Feb 19, 2020 -

Ramsey Chrysler Jeep Dodge responded

We're so glad to see this, thank you for choosing Ramsey Jeep!

February 18, 2020

Thank You I want to thank Jim and Joan for years of great service on my Jeeps. 15 years with the Jeep/Chrysler most of that time Jim was my service pro and he More

by tell321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joan Murphy, Jim Ryerson
Feb 19, 2020 -

Ramsey Chrysler Jeep Dodge responded

We're so happy to see this, thanks very much for your loyalty! We appreciate you choosing us for your service needs.

February 18, 2020

Greg listens to your goals on type of vechiles and what your budget is like and that I believe is why customers will always come back to him and send referrals. Philip G. Picinich A happy custome More

by FLAMEBUSTER11
Recommend Dealer
Yes
Employees Worked With
Greg Wilson, Monty Butler, Matthew Colon, Trevor Brennan
Feb 19, 2020 -

Ramsey Chrysler Jeep Dodge responded

Thank so much for sharing, Philip, we appreciate your business and we're glad you had a great experience with our team!

February 17, 2020

I had no problems my service was great and price not bad but I came with a friend and the footage on his dash cam was deleted More

by sandtherich1965
Recommend Dealer
Yes
Employees Worked With
Joan Murphy, Jim Ryerson
Feb 18, 2020 -

Ramsey Chrysler Jeep Dodge responded

Thank you for choosing us for your service needs!

February 14, 2020

Jim was great. He was super helpful and communicated well. He really took a concern in the service he provided. The only concern is I wish they could have done a vacuum of my car. More

by DGLIATTA
Recommend Dealer
Yes
Employees Worked With
Jim Ryerson
Feb 17, 2020 -

Ramsey Chrysler Jeep Dodge responded

Thank you for your review and for your comments - we will definitely share them with our Service Team.

February 14, 2020

Always have had a good experience with Jeep the last 20+year Good staff, always in dealing, with Jeep. I continue going to Jeep 17. People are Pros and care about the customers, which is VERY important. More

by GILC49B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Federico, Joan Murphy, Ana Gomez, Jim Ryerson
Feb 17, 2020 -

Ramsey Chrysler Jeep Dodge responded

Thank you for the great feedback, we're glad you're having great experiences with us!

February 13, 2020

Very good experience Friendly and welcoming dealership Very good experience Friendly and welcoming dealership very professional Will be Back and will recommend to family and friends From sales to fi More

by CORSIGYL
Recommend Dealer
Yes
Employees Worked With
I think it was mike the tech guy? Excellent , Matthew Colon, Trevor Brennan, Ryan Murphy
Feb 13, 2020 -

Ramsey Chrysler Jeep Dodge responded

Thank you, we appreciate your business!

February 12, 2020

They were professional and vey helpful in every way. Love this dealership and staff. The salesman was exceptional and would refer all my friends and family to him. More

by RELGOUZ
Recommend Dealer
Yes
Employees Worked With
Robin, Elgouz , Joey Messina
Feb 13, 2020 -

Ramsey Chrysler Jeep Dodge responded

We're glad to see this, thank you for sharing!

February 12, 2020

Even though I made an appointment and explained what I needed to be done, when I got there they told me they “probably won’t be able to get to my car today” and may want to make another appointment for a More

by Vicster5981
Recommend Dealer
No
Employees Worked With
Don’t remember name
Feb 13, 2020 -

Ramsey Chrysler Jeep Dodge responded

Hello, we sincerely apologize for the experiences you're having with our Service Department! There is no excuse for what you've described. We're unable to look you up by your screen name, but if you would like to discuss this further, our Service Manager, Ron Federico, would appreciate talking to you directly. He can be reached at rfederico@ramseychryslerjeep.com or by calling 201-378-3991. Thank you for bringing this to our attention.

February 11, 2020

Absolutely Horrible, we have had our 2019 Jeep Cherokee in there multiple times because it constantly stalls due to oil consumption. When we first bought it they told us it is synthetic oil and to do an o More

by btcoors33
Recommend Dealer
No
Employees Worked With
Joan Murphy
Feb 12, 2020 -

Ramsey Chrysler Jeep Dodge responded

We're very sorry to see this. We have seen some issues regarding oil consumption in that make/model, and urge your to note the oil life indicator to ensure it never gets too low. We'd be happy to let you know where this is, and if you need further clarification on the suggestions we've made for keeping your vehicle running efficiently, please contact our Service Manager, Ron Federico for assistance at rfederico@ramseychryslerjeep.com or 201-378-3991.

Feb 12, 2020 -

btcoors33 responded

So as a representative of Jeep you are stating that it is ok to sell a vehicle that runs out of oil between 3000-4000 miles. And the only thing you can recommend is to keep an eye on the oil life indicator and to carry extra oil in the car. Is that correct ?

Feb 12, 2020 -

Ramsey Chrysler Jeep Dodge responded

Hello, not at all. This finding is very recent and not on every 2019 Cherokee. Chrysler Corporation has been made aware of this. The Service Manager can give you much more accurate details. If you would like him to contact you to explain this thoroughly, please reply privately with your contact info as we cannot locate you in our system via your screen name.

Feb 12, 2020 -

btcoors33 responded

We have contacted Chrysler and they stated that we should carry extra oil as well, I cannot believe that is the best answer Chrysler/Jeep can give is to carry extra oil for a 2019 Jeep Cherokee. This is unreal for an engine that takes Synthetic oil. And this is not the first time we have purchased vehicles from the Ramsey Auto group. We currently have 2 other vehicles from Ramsey Nissan and we have no issues with the Rogue or Altima. No oil consumption and we do not have to carry "extra oil" in the car. I am in shock that the only answer Chrysler/Jeep has is to carry extra oil with you. Good Morning, I checked the oil over the weekend and it was 2 quarts low. 1700 miles from the last oil change you did and it is 2 quarts low and we are still saying this is normal ? I spoke to Chrysler again and they are recommending we have the car in for a "consumption" test. Is this something you would do or any Jeep dealer ? Not sure how to private message you as stated above. I also tried to email and it came back undeliverable. 3/9 Checked the oil on 3/7 and had to add another 2 quarts, Is Chrysler/Jeep still stating that this is normal and the only thing that can be done is carry extra oil ?

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