Rallye Motors - Service Center

GREAT SERVICE ADVISOR I felt compelled to contact you after meeting my service advisor Marie last week. She was so professional and patient when she explained all the proc I felt compelled to contact you after meeting my service advisor Marie last week. She was so professional and patient when she explained all the procedures that are included in the service . When we spoke about the tires she e-mailed pictures of them and she reccomended what tires should be replaced. She was so concerned that the car was safe.I forgot to mention how friendly and smart she was. I will ask for Marie when I come in for the next service on my car. Hats off to Rallye and Hats off to Marie. More

Dishonest, recommend customer for work that is not necessary My family have been with Rallye for 40 years now and they screw me $1000 for work that is not necessary recently. This act shark us. We want yo share My family have been with Rallye for 40 years now and they screw me $1000 for work that is not necessary recently. This act shark us. We want yo share our experience so no one get fooled again!! My daughters bought her first car from Rallye in July 2012 - a certified pre-own C300. In less than 3 month, the engine mount broke, it is very dangerous if it fell while driving. How can they certify a dangerous car. My daughter had a B service done in Baltimore on July 3, 2013. During the Easter break, we went in to Rallye on April 22, 2014 for A3 service, I mentioned to John that we did our prior service in Baltimore as reference. Rallye technician claim that transmission fluid is low and brake fluid is dirty, recommend us to change all. Since we have been with Rallye for so long, we listened to their recommendation. As we filing our invoice, we found that we changed brake and transmission fluid on July 3, 2013 which is 10,000 miles in 9 month, absolutely un-necessary. We consulted another dealer and confirmed that Rallye is lying to us because they find NOT run the required BMI report (a history report that detail work done to the car from all dealers), even though I told John the sales representative that we did the B service in Baltimore. Additionally, Mercede has a promotion for a 2 year service contract for $600 which will save us more than $150, but John never told us, we found out because I have another car went in for the same A3 service and Joseph told us. We went back to follow up on both issues, answer we got is 'nothing can be done'. After lying to us, they won't take action to rectify the problem. Unbelievable! DO NOT use them for your own benefit! More

I have owned mercedes ( 2 or 3 at any given time) in the metro area for over 20 years. This dealerships is the best one that I have dealt with so far. metro area for over 20 years. This dealerships is the best one that I have dealt with so far. More

Stephen Augustine and the service team provided me with and outstanding service, my car problem was resolved on time and everything is perfect now. thanks and outstanding service, my car problem was resolved on time and everything is perfect now. thanks More

Price was only rated as good because it is a MBZ dealership and I wasn't looking for 'great' prices. I want service, reliability and dependability, which is why I brought to you. dealership and I wasn't looking for 'great' prices. I want service, reliability and dependability, which is why I brought to you. More

We are very pleased with the service of your Sales representative, Victor Cosme and Service representative, Steve Augustine. They both have professionalism, knowledge & expertise and excellent custom representative, Victor Cosme and Service representative, Steve Augustine. They both have professionalism, knowledge & expertise and excellent customer relationship. We like the facility of both Sales & Service. Rallye Motors accommodate to their customers's satisfaction. Service is performed promptly. More

Joe was a true professional - made you feel like a special customer. His communication was awesome - although the "call early" when your car is ready service does not work. Three phone calls went to special customer. His communication was awesome - although the "call early" when your car is ready service does not work. Three phone calls went to voicemail. So, you tout a service to be beneficial for a customer and then you frustrate the customer by not having a human being pick up the phone. The good news is that Joe saw me and got my car immediately. He remedied the situation with kid gloves More

Usually my service visits were great and excellent but recently, I have to come back many times to fix my 2002 C240... Sales: I was there 3 times and the SALES FORCE SEEMED as if they never saw me just be recently, I have to come back many times to fix my 2002 C240... Sales: I was there 3 times and the SALES FORCE SEEMED as if they never saw me just because maybe I was just wearing a tennis outfit and a little FILIPINO GUY. Except one time and the last time I figured out that Tom Walton must be a good guy at the corner of the Sales Office, so I approached him. I was there three times January-February 2013 primarily because I was interested to buy the 2013 GLK 350. With the aggressive and very cordial salesmanship and excellent performance of TOM, I was able to buy and own my DREAM CAR, the GLK350. KUDOS TO RUSS CALIGRI, JOE DIGREGORIO AND TOM WATSON!!! More

My wife's 'baby' is her 1999 S320. It has only 15000 garaged miles on it. She trusts only Rallye and specifically Kenny Vachris and his team to handle its maintenance. She expects to own the only 15000 garaged miles on it. She trusts only Rallye and specifically Kenny Vachris and his team to handle its maintenance. She expects to own the vehicle until it is a classic and I'm sure that will happen due to the support we've received at Rallye. More