Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,282 Reviews of Rallye Motors - Service Center
Sort by
January 07, 2016
100% the right place to have your car serviced! If I could give another star, I would. In the past, I had taken my car to local shops to be fixed or touched up. Never again would I do that after t If I could give another star, I would. In the past, I had taken my car to local shops to be fixed or touched up. Never again would I do that after the service I received at Rallye. Ken in particular made the experience top notch for me, ensuring that I was kept in the loop during my car's service period and returning my car in even better shape than it was when I bought it new. I know that doesn't sound possible, but that is surely how I felt when I picked up my car after repair. Ken is accessible, real, and an outstanding overall professional to work with. 100% consider Rallye Collision Center for any of your car service needs, and make sure you have the opportunity to work with Ken - he made all the difference! More
by melissa.rose
Employees Worked With
Ken Jacobs
January 06, 2016
RALLYE IS SIMPLY THE BEST! Lisa was excellent. Very understanding, patient and she followed up with me. The entire service team at Rallye made an unpleasant situation smooth & s Lisa was excellent. Very understanding, patient and she followed up with me. The entire service team at Rallye made an unpleasant situation smooth & seemless. My car left my (9 month) pregnant wife stranded on the side of the highway. Roadside came, issued us a loaner and ultimately, I was able to get into a new car based on the repeated service issues my vehicle had. I don't expect any luxury car to be perfect. They have a lot electronics which can become defective at any moment. The EXPERIENCE from Lisa and the service management team (Charlie & Keith) was fantastic. Anyone can sell you a car, but great service and a pleasant experience when you are frustrated and having problems is hard to find. I'm a raving fan of Rallye and I HIGHLY recommend you purchase from them. - Kevin Douglas More
by KEVIN DOUGLAS
December 30, 2015
Had an emergency and the entire Rallye staff was amazing! We had the battery fail in our S63 and had roadside assist come to jump start the vehicle that evening. The following morning, I called Rallye Motors We had the battery fail in our S63 and had roadside assist come to jump start the vehicle that evening. The following morning, I called Rallye Motors and spoke with Shaun Weissman who went above and beyond to fit me into their busy schedule. I arrived at the Service Department at the allotted time, and I was wiling to wait as long as necessary to have them look at our vehicle. My son and I did some "window shopping" in the showroom while we were waiting. Vincent was very helpful and arranged to have the vehicle ready in time so that I could pickup our youngest child from the bus stop. Everyone was amazing and we were very happy with the treatment that we received! More
by homny1
December 12, 2015
Great attitude to go with great service Ken is not only personable but he is on top of his game quick to initiate and while this was my first visit for service I know that I have friend and Ken is not only personable but he is on top of his game quick to initiate and while this was my first visit for service I know that I have friend and go to person for my service needs More
by Rockrimmon
Employees Worked With
Other Employees :
Doreen at service reception couldn't have been nicer and welcoming thank you
September 22, 2015
Outstanding Service Overall outstanding service provided at this service center. My service rep Vincent Vetere was the absolute best! He kept in constant communication th Overall outstanding service provided at this service center. My service rep Vincent Vetere was the absolute best! He kept in constant communication throughout the entire process. Calling me when they figured out the issues and when ordering parts and their arrival. Vincent was also very understanding about having to drop my loaner car off some hours after the service was completed. A consummate professional and true asset to this company. Highly recommended! More
by Joseph Sendra
Employees Worked With
July 15, 2015
I trust my smart car only to this man! I bought my smart fortwo from Rallye some time ago. In the very beginning, I had an issue with a faulty key fob, and then a leak in back window. Both I bought my smart fortwo from Rallye some time ago. In the very beginning, I had an issue with a faulty key fob, and then a leak in back window. Both times they were warranty issues, and both times I had Kenny. He took care of things for me and my car came back, issues solved and with light hearted banter included. I always email him with issues I have, and he answers my questions promptly and saves the trip to service if my issue can be solved stupidly easily. Recently I went in for my windshield issue. He took care of everything for and was able to get me a kick-xxx loaner. As always his funny quips and conversation make the experience great. I forget im in there for a problem with my car. He's a stand up guy, and Rallye Motors needs to acknowledge him and give him a bonus or promotion or something. He is an asset to Rallye. And he is the only reason I continue service with Rallye. More
by SJB BB11Q
Employees Worked With
July 07, 2015
Gl 550 warranty Keith assisted me with my issues on my GL550. Could't of ask for a better person to deal with. Keith listens and understand your needs and works with Keith assisted me with my issues on my GL550. Could't of ask for a better person to deal with. Keith listens and understand your needs and works with you. Thanks again. More
by mariandass
Employees Worked With
Keith Brodman
May 08, 2015
the best mb service center Marie was excellent, very friendly, very knowledgable, provided great advice and suggestions for maintenence without pushing anything down my throat. Marie was excellent, very friendly, very knowledgable, provided great advice and suggestions for maintenence without pushing anything down my throat. Service was completed within an hour, when I had expected to wait for a couple hours. All in all the best service appointment I've had in a very long time. Will definately look to Marie and the team at Rallye MB for future service needs. More
by mz4381
Employees Worked With
Marie Davi
April 15, 2015
Warranty repair on a C300 I recently had some warranty repairs done on my C300. The entire process went perfectly. My Service Advisor Vincent Vetere addressed all my concerns I recently had some warranty repairs done on my C300. The entire process went perfectly. My Service Advisor Vincent Vetere addressed all my concerns had my vehicle repaired quickly. My Loaner Specialist Stephen Paladino had a loaner car waiting for me immediately after dropping my car off. The entire process from scheduling the appointment to vehicle pick up was great. My C300 was washed and vacuumed, spotlessly cleaned, and all my concerns were addressed and corrected. Thank you for a job well done. More
by charlitore
Employees Worked With
March 23, 2015
Great service duo I have a c300,E63 and a Sl63. My decision for purchasing mercedes, and continuing my service at Ralleye is based solely on service. More specifically I have a c300,E63 and a Sl63. My decision for purchasing mercedes, and continuing my service at Ralleye is based solely on service. More specifically the expert service performed by Lenny Clarke and the professional work ethics of John Ciccotelli. There are several mercedes dealers between my residence and Ralleye, but I travel for piece of mind. I hope they stay at Ralleye, because I will travel where ever they go for what is more important to me than my cars.......Piece of MIND!!!! More
by doc1k
