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Rallye Lexus - Service Center

Glen Cove, NY

4.7
1,560 Reviews

1,560 Reviews of Rallye Lexus - Service Center

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October 03, 2018

Customer service not at the level you would expect for a Lex Customer service not what you would expect for a Le is dealership or any high end car. This is the third Lexus I have purchased and my family had a cu More

by MSCONWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joanna Oates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2018 -

Rallye Lexus responded

I am very sorry to hear about this, as we do strive to bring all of our customers a great experience. When you have the time, please call me at 516-414-5933 so we can further discuss this. I hope to hear from you. Jay Rosenthal General Manager, The Rallye Motor Company Direct 516-414-5933 jrosenthal@rallye.com

October 01, 2018

Consistent Been a customer for many years having serviced 5 Lexus models @ Rallye. Always able to get a quick appointment & get in as scheduled. For routine More

by Terry S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Oct 01, 2018 -

Rallye Lexus responded

Thank you for sharing your positive experience with us. We're happy to hear that your service experiences have always gone well and we truly appreciate you making the trip to our Service Center as opposed to closer home choices. We look forward to seeing you in the future!

September 30, 2018

Exceptional service with excellent technicians! Received best customer service at this location, when my vehicle was brought in for maintenance! Take your Lexus to Rallye, you won’t regret it. More

by LDK23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seen Joe Chiew
Oct 01, 2018 -

Rallye Lexus responded

Thank you for sharing your positive service experience with us! It is a pleasure to hear how well your visit went and we look forward to seeing you in the future!

September 30, 2018

Very Nice people nice place bad car wash I like coming here a lot better then Queens, people are lot nicer and place is more welcoming, but price a bit higher then queen and the car wash that More

by ellenstar318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Palasciano
Oct 01, 2018 -

Rallye Lexus responded

Thank you for providing us with your feedback. We're happy to hear that our staff has been welcoming during your visits! We do apologize that you were not satisfied with your car wash. Please feel free to give us a call at (866) 590-7779 so we can further discuss this! We hope to hear from you!

September 30, 2018

Sales and services at Rallye lexus I had new car from Do Chang sales, Excellent sales services and offered the best prices . Also. Great services teams at services as well I do bus More

by nexank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do Chang
Oct 01, 2018 -

Rallye Lexus responded

Thank you for sharing your positive experience with us! We're happy to hear how well your visit went while working with our sales and service team. Please feel free to reach out with any questions, comments, or concerns. We look forward to seeing you in the future!

September 28, 2018

Awesome! Professional, and Thorough! The best service, EVER! From the moment we were walked in, to the moment we left, we were absolutely treated with the More

by AIG1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Licari
Sep 28, 2018 -

Rallye Lexus responded

Thank you for taking the time to leave this thoughtful review of your service visit! We're so happy to hear that your experience went so well and that you left satisfied! Please feel free to reach out with any questions, comments, or concerns. We look forward to seeing you in the future!

September 19, 2018

great people everything went very well I like taking my car for service at rallye its pain free always very enjoyable repair associate very nice and they address More

by MARKLERNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2018 -

Rallye Lexus responded

Thank you for sharing your positive feedback with us! It is a pleasure to hear that your service experiences have always been enjoyable! If you have any questions, comments, or concerns, please feel free to reach out. We look forward to seeing you in the future!

September 19, 2018

Quick, efficient, friendly first service First service for car. It was taken in on time and serviced quickly. Patrick ent out of his y to try to cover a small scuff on the bottom of a fender. More

by DGOCEANS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick
Sep 21, 2018 -

Rallye Lexus responded

Thank you for sharing your positive experience with us! We're happy to hear that your service visit was quick and efficient! If you have any questions, comments, or concerns, please feel free to reach out. We look forward to seeing you in the future!

September 19, 2018

TL's Service One of the Michelin tires I recently purchased was destroyed by debris in the streets & it was well within the warranty limits. I drove to Rallye wh More

by LIEBUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2018 -

Rallye Lexus responded

Thank you for taking the time to share your experience! We're happy to hear that the service visit went so well while getting your new tire and that you left satisfied! Thank you for choosing Rallye!

September 19, 2018

Great service Very nice experience. Everybody was very nice the convenience of a loaner car was great and the service was quick easy to get an appointment and I w More

by BASSBOYDAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Piccirillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Tetta, Pamela Palasciano
Sep 21, 2018 -

Rallye Lexus responded

Thank you for sharing your positive experience with us! We are happy to know that your service visit went so well and that our staff was of great help. If you have any questions, comments, or concerns, please feel free to reach out. We look forward to seeing you again!

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