Rallye BMW - Service Center

Very accommodating when I asked for a loaner car. They keep me informed with the status of my car They keep me informed with the status of my car More

Great service, experienced and courteous staff; dedicated to excellence with commitments to customers; the waiting time is appreciated However the waiting area could be improved, this is a luxury dealershi to excellence with commitments to customers; the waiting time is appreciated However the waiting area could be improved, this is a luxury dealership More

Brandon, told me that I had a nail in my tire on Thursday. He said, “it was too late to replace the tire that day because the dealership was closing @ 4 pm. He also, stated that the earliest that my Thursday. He said, “it was too late to replace the tire that day because the dealership was closing @ 4 pm. He also, stated that the earliest that my tire could be fixed would on Monday & I could bring my car in as early as 7am. I brought my car in Monday morning & waited for about 2 hours. Brandon, told me that there was not a nail in my tire & asked me who told me that there a nail in the tire. Of course I told him that he had told me that there was a nail in my tire. So, he put air in all 4 tires. The next day I went out to get drive my car and the computer indicated that my right front passenger side tire had 0 air pressure ( my tire was completely flat). I called for a tow truck and I asked to be assigned a new agent. Brandon, was totally unprofessional & he caused me unnecessary aggravation during the holiday season. Bret Hines, was wonderful & took care of my situation right away in a professional & respectful manner. He gets 5 stars!!! More

This BMW dealership delivers service. .All the employees I dealt with were courteous and respectful..It’s the outcome of excellence training skills. .All the employees I dealt with were courteous and respectful..It’s the outcome of excellence training skills. More

I’ve purchased many cars, from many dealerships, over my almost 50 years driving. Rallye BMW of Westbury always provided for a pleasurable purchase and continues to provide truly exceptional service. almost 50 years driving. Rallye BMW of Westbury always provided for a pleasurable purchase and continues to provide truly exceptional service. More

Appointments are easy to make with the desired times. Service preformed in promised time and very satisfactory Service preformed in promised time and very satisfactory More

Thorough evaluation and description of the problems. Recommended solutions and pricing prioritizing what is urgent and what can wait. Fast all around car return. The loner is always a perk and a look in Recommended solutions and pricing prioritizing what is urgent and what can wait. Fast all around car return. The loner is always a perk and a look in possible future new car acquisition. More

The dealership has convenient hours. They can usually provide a loaner but that might push out the scheduled service. They can usually provide a loaner but that might push out the scheduled service. More

The service department is top notch. The only problem with Rallye is the lease return process. Very unhappy with the last lease return process (my fourth car from them) will probably s The only problem with Rallye is the lease return process. Very unhappy with the last lease return process (my fourth car from them) will probably stop me from getting a new car from them again. They tried to charge me for something over a month after the car was returned. On top of that it was a windshield that would have been covered if the car was still in my name. I refused to pay and they sent it to collections which affected my credit. Unless they fix the issue it’s the last car I will get from any Rallye dealership. More

Rally is one of the top dealerships, offering excellent customer support for both sales and service. customer support for both sales and service. More