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Rallye BMW - Service Center

Westbury, NY

4.6
5,133 Reviews

5,133 Reviews of Rallye BMW - Service Center

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January 23, 2025

Not as organized as expected for being such a big dealership, the wait time was long More

by iling110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Rallye BMW responded

Thank you for sharing your feedback with the team. We apologize for any delay and will work to improve in this area. If there is anything else we can assist you with, please let us know. Safe travel! All the best, Chris Blanco - Service Manager 516-833-4862

January 23, 2025

No call back, no customer care. Always the same story with Rallye BMW. They don’t care about their customers, only how much they can up charge on services that aren’t even due yet. More

by PNG_NY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Juman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Quillupangui
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Rallye BMW responded

I'm sorry you're feeling dissatisfied with our customer service. We strive for transparency and attentive support, so this feedback is hard to receive. Please reach out directly if you'd like to discuss this further or have any questions; I'm here to help make things right. Thank you, Chris Blanco - Service Manager 516-833-4862

January 22, 2025

Christopher Williams provided fast and accurate detailed info-to-customer service. Christopher Williams gave me an excellent benefit on service with my four tires change. Talk is cheap, BMW, please INCRE More

by Y32493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Rallye BMW responded

We're delighted to hear that Christopher Williams provided you with exceptional service at Rallye BMW! It's great to know he made your tire change experience a positive one. We appreciate your feedback and loyalty, and we'll be sure to share this with our team!

January 22, 2025

Totally professional. No “sales” gimmicks. It was a pleasure dealing with the entire team. The entire process was effortless. More

by Peter Vrankovic.
Recommend Dealer
Yes
Employees Worked With
Nick Soldo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharonda James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Rallye BMW responded

Peter, we're delighted to hear that your experience with the Rallye BMW team was seamless and professional. Thank you for choosing us!

January 21, 2025

Good service including the detailed feedback on progress and adequate follow up on urgent happening. More

by mrs.redondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Rallye BMW responded

We appreciate your business and your review! Thanks from the Rallye BMW Team!

January 21, 2025

Waiting area is comfortable, assessment is thorough and transparent. Easier to book over the phone More

by MargoB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Rallye BMW responded

Margo, thank you for taking a moment to share your feedback with our team at Rallye BMW! We're glad you find our waiting area comfortable and our service thorough. See you next time!

January 20, 2025

Service is not good , the service dept is a bunch of theives. Try to scare you into things you don't need and make you pay for things covered. More

by metzade
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Rallye BMW responded

It's concerning to receive this feedback, as we strive for transparent, honest, service. Please reach out directly so we can address any remaining issues and make things right. Thank you, Chris Blanco - Service Manager - 516-833-4862

January 19, 2025

Excellent in every way. Always stress free and a pleasure bringing my car in for service. Comfortable waiting area. Christopher is an excellent service rep and communicator More

by MICHELENEW2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Turin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Rallye BMW responded

Michelene, we're delighted to hear that Christopher and the Rallye BMW team made your service visit stress-free and enjoyable. Thank you for sharing your experience with us!

January 19, 2025

Take care of business. No fuss. No attempt to run up a bill. Very polite. Loaner perfect. More

by sunnyshel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Rallye BMW responded

Thank you for trusting Rallye BMW with your business!

January 19, 2025

My car has been there (2nd time in less than 2 months ) for a full WEEK and I have yet to hear from anyone in regards to status . I do not care that I have a loaner … it’s not my 8series it’s a 2 series… n More

by Chrisssylew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I Forgot his name … wonder why
Jan 20, 2025 -

Rallye BMW responded

I apologize for the lack of communication regarding your car's status. We understand how important it is to keep you informed and ensure you're satisfied with our service. Please reach out so we can address this issue promptly. Thank you, Chris Blanco - Service Manager - 516-833-4862