Back

Rallye BMW - Service Center

Westbury, NY

4.6
5,037 Reviews

5,037 Reviews of Rallye BMW - Service Center

Sort by
December 21, 2024

I left my car for simple oil and fluid maintenance. When I got my car back the 3ngibe light was on but I had no option to speak to anybody and had to driv3 the car for more than 2 weeks before they eve More

by AZlateva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cosmo Laurino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Rallye BMW responded

AZlateva, I'm sorry to hear about your experience with the maintenance service. We strive for timely and effective communication, so it's concerning that this wasn't provided. If you'd like to discuss further or have any other questions, please feel free to reach out. Thank you, Chris Blanco - Service Manager - 516-833-4862

December 21, 2024

Service was timely and effective at Rallye BMW. They always kept me apprised of the status of my car. More

by VENKATRAO387
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Rallye BMW responded

We're delighted to hear that you had a timely and effective service experience with us at Rallye BMW. Keeping our customers informed is important to us, so thank you for the feedback!

December 20, 2024

Brand new car was rattling like a 10 year old work truck. Took three visits to eliminate about 80% of the rattles. I will not spend anymore time trying to fix what BMW has failed to properly build. Let Rally More

by pkharkovsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Juman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Rallye BMW responded

Pkharkovsky, we're sorry to hear about your experience with the rattling issue. At Rallye BMW, we strive for quality and customer satisfaction, so it's disappointing that this has been a frustrating process for you. We appreciate your feedback and hope you'll give us another chance in the future to provide a better experience.

December 20, 2024

Excellent service Carol and Matt and the crew are amazing I would recommend for sure More

by RACKERMAN836
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Rallye BMW responded

Thank you for leaving Rallye BMW a five-star review! We are happy to hear that Carol and Matt were amazing. Have a great day!

December 19, 2024

My entire experience with Rally was satisfying from beginning to end.. l am totally happy for you to provide car service..That’s a first class act👏🏾👏🏾🥰🥰🥰Remember Jesus is the reason for the seas More

by Sharon Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Rallye BMW responded

Sharon, thank you for sharing your experience and kind words about David! We're thrilled to hear that you're satisfied with our service. Given the content of your review, it seems that your 3-star rating may have been accidental, but if there is anything we can do to assist you, please don't hesitate to get in touch. Merry Christmas and peace to you as well! Chris Blanco - Service Manager - 516-833-4862

December 19, 2024

I have always been pleased with the service at Ralley, however on my last visit for brakes I was told I needed rotors at 24,000 miles. This is not consistent with normal wear and tear. I was contacted to More

by BKROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Rallye BMW responded

I apologize for the inconvenience you experienced during your recent visit. It's concerning to hear about the issues with your brakes and rotors, as well as the lack of accommodating customer support on our end. Please reach out so we can address these concerns further. Thank you, Chris Blanco - Service Manager - 516-833-4862

December 19, 2024

Kevin was very helpful and professional during my visit at Rallye BMW. Kevin kept great communication with me and explained very well what is to be done on the vehicle. The car was completed in a timely ma More

by Wacko43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Juman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Rallye BMW responded

We're delighted to hear that Kevin and the Rallye BMW team provided you with such a positive experience. Thank you for your kind words and support!

December 18, 2024

Always professional. Always a good experience. Although I live near competitor worth the drive to Rallye BMW. Carol is awesome. More

by CRGarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Rallye BMW responded

We're delighted to hear that Carol and the Rallye BMW team made your experience worth the drive! Thank you for choosing us, and we look forward to serving you again in the future.

December 18, 2024

Very good service, excellent advisor, would recommend your services to future clients, thank you so much for being professionals. More

by jcole9976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Juman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Rallye BMW responded

Thank you for recommending Rallye BMW! We're glad to hear our team provided excellent service. We appreciate your support and look forward to serving future clients with the same professionalism!

December 18, 2024

I had a great experience working with Bert Vargas at this dealership. He made my dream car happen. He was super friendly, attentive and patient. Bert made the entire process run smoothly which made me feel c More

by TJABLONSKI1
Recommend Dealer
Yes
Employees Worked With
Bert Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharonda James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Rallye BMW responded

We're delighted to hear that Bert made your experience at Rallye BMW so positive! Thank you for recommending us, and enjoy every moment with your dream car!