Rallye BMW - Service Center

I have been a customer of this dealership for 10 years. They have just lost my business. Brought my car in for a routine oil change first thing today and they never completed the service! Advisor can't ev They have just lost my business. Brought my car in for a routine oil change first thing today and they never completed the service! Advisor can't even tell me if I will have my car tomorrow - on Christmas! Cosmo is completely unprofessional and rude. This seems to be standard procedure for Rallye - my last appointment was just for NYS inspection took 7 hours. Totally done being left stranded and guessing by this incompetence! More

Professional, complete, kept me up to date,on time and a pleasure to deal with . pleasure to deal with . More

Always great. Consistent service with very friendly staff. Rest area can use some updating but overall great service. Consistent service with very friendly staff. Rest area can use some updating but overall great service. More

Gave me a hard time about performing a mandated recall, then attributed the work done to the wrong vehicle, all the while providing the worst customer service possible. If I wasn’t there watching every sin then attributed the work done to the wrong vehicle, all the while providing the worst customer service possible. If I wasn’t there watching every single thing and checking every single move they made they would’ve screwed up everything. Service manager Christopher Blanco will answer this review by saying if I have any issues to give him a call, but I have repeatedly tried reaching out to him both by phone and in the dealership regarding many service issues I’ve had at this dealership and he continues to be “unavailable” when needed. Bought three cars here but severed ties. My advice, if you want a BMW, buy one somewhere else. More

The service manager was very helpful in getting issues resolved quickly and satisfactorily. Would recommend resolved quickly and satisfactorily. Would recommend More

This dealership was very helpful in assisting with servicing my car. My service provider was prompt, professional and efficient. It took 10 minutes to bring in my car tell my service provider what I servicing my car. My service provider was prompt, professional and efficient. It took 10 minutes to bring in my car tell my service provider what I needed done, receive a loaner and get back on the road to make it in time for work. Quick & efficient. More

It provides reliable service. Effort is made to complete tasks on time. The car's performance was noticeably improved. Effort is made to complete tasks on time. The car's performance was noticeably improved. More

It was so easy to buy a car from Kevin. The was in stock and Kevin gave me all the financing options.All the people with whom I interested were lovely. I would buy another car there and ha The was in stock and Kevin gave me all the financing options.All the people with whom I interested were lovely. I would buy another car there and have recommended Rallye to friends More

Service department was efficient, well run. Employee were courteous and seemed to know their job. Work completed was explained clearly. Employee were courteous and seemed to know their job. Work completed was explained clearly. More