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Rallye BMW - Service Center

Westbury, NY

4.6
5,036 Reviews

5,036 Reviews of Rallye BMW - Service Center

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December 24, 2024

I have been a customer of this dealership for 10 years. They have just lost my business. Brought my car in for a routine oil change first thing today and they never completed the service! Advisor can't ev More

by MNSPOLAN
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cosmo Laurino
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2024

Professional, complete, kept me up to date,on time and a pleasure to deal with . More

by NTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Rallye BMW responded

These are all things we love to hear! Thanks for leaving Rallye BMW a review.

December 22, 2024

Always great. Consistent service with very friendly staff. Rest area can use some updating but overall great service. More

by Jamesjingxu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Rallye BMW responded

Thank you for your feedback! We're glad to hear that our team at Rallye BMW consistently provides great service. We appreciate your suggestion about the rest area and will take it into consideration.

December 22, 2024

Gave me a hard time about performing a mandated recall, then attributed the work done to the wrong vehicle, all the while providing the worst customer service possible. If I wasn’t there watching every sin More

by GUPPUSMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Blanco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carol Clark-Muniz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cosmo Laurino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Rallye BMW responded

It's disappointing to hear about your experience with the recall and customer service. We strive for accuracy and attentive care, so it's concerning that we fell short during your visit. I apologize for any inconvenience you've faced trying to reach us, and I'd like to personally assist you in resolving these issues if you're open to it. Please feel free to contact me directly. Thank you, Chris Blanco - Service Manager - 516-833-4862

December 22, 2024

The service manager was very helpful in getting issues resolved quickly and satisfactorily. Would recommend More

by St57
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Rallye BMW responded

We're delighted to hear that our service manager at Rallye BMW was able to assist you efficiently. Thank you for recommending us!

December 22, 2024

This dealership was very helpful in assisting with servicing my car. My service provider was prompt, professional and efficient. It took 10 minutes to bring in my car tell my service provider what I More

by RPDILLEHAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Rallye BMW responded

We're delighted to hear that your service experience at Rallye BMW was quick and efficient! Our team is committed to providing prompt and professional assistance, so it's great to know we met your expectations. Safe travels until next time!

December 22, 2024

It provides reliable service. Effort is made to complete tasks on time. The car's performance was noticeably improved. More

by FbantGLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Juman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Rallye BMW responded

We're delighted to hear that you noticed an improvement in your car's performance after visiting Rallye BMW. Our team is committed to providing reliable and timely service, so thank you for sharing this feedback!

December 21, 2024

It was so easy to buy a car from Kevin. The was in stock and Kevin gave me all the financing options.All the people with whom I interested were lovely. I would buy another car there and ha More

by phopkins50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharonda James
5.0
This rating includes all reviews, with more weight given to recent reviews.
James D'Agostino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Juman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Rallye BMW responded

We're delighted to hear that Kevin and the team made your car-buying experience at Rallye BMW so seamless. Thank you for recommending us to your friends, and we look forward to assisting you again in the future!

December 21, 2024

Service department was efficient, well run. Employee were courteous and seemed to know their job. Work completed was explained clearly. More

by bhoesl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Dec 23, 2024 -

Rallye BMW responded

Thank you for sharing your experience with the service department at Rallye BMW! We're pleased to hear that our team was efficient and courteous, providing clear explanations of the work completed. We appreciate your feedback and look forward to serving you again in the future!

December 21, 2024

I left my car for simple oil and fluid maintenance. When I got my car back the 3ngibe light was on but I had no option to speak to anybody and had to driv3 the car for more than 2 weeks before they eve More

by AZlateva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cosmo Laurino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Rallye BMW responded

AZlateva, I'm sorry to hear about your experience with the maintenance service. We strive for timely and effective communication, so it's concerning that this wasn't provided. If you'd like to discuss further or have any other questions, please feel free to reach out. Thank you, Chris Blanco - Service Manager - 516-833-4862

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