Rairdon's Nissan of Auburn

So this weekend I gave them another (2nd) chance at my car. This was seemingly simple. I just needed my key fobs reprogrammed, and they did it. But 5 days later one of them stopped working and I asked the car. This was seemingly simple. I just needed my key fobs reprogrammed, and they did it. But 5 days later one of them stopped working and I asked them to reprogram it. They tried and said the key fob was dead. I assumed the reprogramming would be done as a courtesy because I was not told they would charge me for it. However they wanted to charge me for another programming, and I refused to pay. I did not agree to pay for anything in advance as I assumed they would be doing this as a courtesy. They wanted to sell me a $286 new key fob, and I declined. I just wanted my keys and my car. They said I had to pay. I complained loudly to the service manager and he said I had to pay. I hollered at the service manager, and he said I had agreed to pay in advance and signed the paperwork. I said (yelled) I was told nothing and I signed nothing. He went to check on that, came back and said he would have my keys in a minute. Which he did. There's no third chances for Rairdon Nissan. I will not go back for service, nor for the purchase of a new car or a used car, and I will be telling everybody I can find not to patronize them. I assume they don't want me back anyway since I made a loud scene in their showroom. They could have avoided all of this by just treating me more fairly. More

Friendly and Great service I love the car wash coupon Friendly and Great service I love the car wash coupon Friendly and Great service I love the car wash coupon coupon Friendly and Great service I love the car wash coupon Friendly and Great service I love the car wash coupon More

Excellent experience. I am a first time buyer and they really helped me out to find my perfect car. I would recommend it to anyone. really helped me out to find my perfect car. I would recommend it to anyone. More

Great customer service! I worked with Rhet and my car needed a new Fan assembly the part was super expensive everywhere I looked but Rhet helped me get discounts where I could!! He went above and beyond! needed a new Fan assembly the part was super expensive everywhere I looked but Rhet helped me get discounts where I could!! He went above and beyond!! More

The people are friendly . They provide wonderful service and they always answer any questions a Customer might have. They always have the right answer. Wonderful service and they always answer any questions a Customer might have. They always have the right answer. Wonderful service More

Carlos was really helpful, he got me exactly what i wanted. I am very pleased with his sercvice. I will recommend this place for sure. wanted. I am very pleased with his sercvice. I will recommend this place for sure. More

Service department was very courteous and prompt with my appointment this morning. Kevin was helpful and quickly and efficiently got me checked in and out. appointment this morning. Kevin was helpful and quickly and efficiently got me checked in and out. More

Amazing staff carlos was the best sales representative that I’ve ever met, Fernando from finance was super friendly as well. Over all 10 out of 10. Thanks guys!!!! that I’ve ever met, Fernando from finance was super friendly as well. Over all 10 out of 10. Thanks guys!!!! More

I'm really satisfied, I will recommended friends, your service is great, friendly customer service, happy with my new Rogue. Everything on time, great job service is great, friendly customer service, happy with my new Rogue. Everything on time, great job More

I have learned my lesson. Dealerships are WAYYYYYY over priced. The communication promised was NEVER given. Have a good day, hope this helps others prepare with a high budget. priced. The communication promised was NEVER given. Have a good day, hope this helps others prepare with a high budget. More