Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

Good response time for appointment. Easy to communicate with. Positive outcome. The staff were friendly and efficient Easy to communicate with. Positive outcome. The staff were friendly and efficient More

Service was great and fast Megan kept me informed of the progress and status of my truck progress and status of my truck More

Experience wa great. Interaction was customer centric. Service performed as expected and within the promised time. Interaction was customer centric. Service performed as expected and within the promised time. More

Great service and great staff . Large inventory and great service department too after buying two Jeeps from this dealership . Large inventory and great service department too after buying two Jeeps from this dealership . More

Always reliable and knowledgeable and gets me in and out quickly! Love them and will only go to them! quickly! Love them and will only go to them! More

All of the people at Rairdon were super great and very helpful and I will continue to take my jeep there! So happy with April who keep me updated for the two weeks! Thank you all! helpful and I will continue to take my jeep there! So happy with April who keep me updated for the two weeks! Thank you all! More

Great service department and staff. I have used Rairdon’s of Kirkland’s service department in the past and they have always exceeded my expectations. I have used Rairdon’s of Kirkland’s service department in the past and they have always exceeded my expectations. More

Long wait for oil changes. My last visit with 3 hours. Not exactly express is it. Everyone was eager to help when I arrived but not eager for me to check out and pay. I felt ig My last visit with 3 hours. Not exactly express is it. Everyone was eager to help when I arrived but not eager for me to check out and pay. I felt ignored. More

I had made an appointment 20 days out for warranty work on my Jeep. Specifically, a misaligned hood that I assumed would be banging up against the fender eventually and chipping/wearing the paint. I had te on my Jeep. Specifically, a misaligned hood that I assumed would be banging up against the fender eventually and chipping/wearing the paint. I had text reminders from Rairdon’s and they were obviously expecting me. After waiting several hours, I was told they were "done". When I went to check out, I was told, surprise, that they couldn’t work on the hood alignment issue because it had to be done by their body shop and that I would have to make another appointment. I was shocked. You can’t be serious?? They knew about my hood alignment appointment 20 days out but couldn’t get to it because it has to be done by the body shop??? Was this the first time they ever worked on a vehicle? Did they all stand around trying to figure out who works on body panels? I was told to take yet another day off work to bring my vehicle in again. I already made an appointment to have them work on my car. How long does this go on? Do I need to make three or four other appointments before I can get work done? How can an appointment made 20 days out not be a commitment on their behalf? I honored my commitment to come in. Why can’t they honor their commitment to work on my vehicle? What if every industry does that? I also own a Mazda and never once was treated the way Rairdon’s treats its customers. I tried to speak to “someone in charge” to explain this but was blown off. I had asked for reimbursement for my loss of time since I had to take yet another day off and he (Kevin Graham) got angry, threatening me that he would kick me out and never let me back into “his” dealership. I tried to complain to the corporate headquarters but no luck. Not one single person would provide me with contact information for the Rairdon’s auto group senior level management. Kevin Graham went out of his way to prevent me from complaining to his manager, apparently forbidding all employees from providing me with the information I was kinda stuck with him treating me in this manner since they sort of have a lock on Jeep warranty work in my area. For this reason, never buy a Jeep or any other vehicle that you may be stuck going to Rairdon’s. How horrible is it to have a business model that treats customers as livestock. Zero respect with the only purpose being to move them in and out as fast as possible so that you can get their money. This is partially my fault. Rairdon’s has some of the worst online reviews that you can imagine. I should have done my homework. With any luck, this organization will go under and the management team ends up on the unemployment line. I feel sorry for anyone who has to go there for service. More