Rainbow Chrysler Dodge Jeep LLC - Service Center

Recently brought my vehicle in for service at Rainbow Chrysler Dodge Jeep. The entire experience was excellent. Chrysler Dodge Jeep. The entire experience was excellent. More

My truck was ready the same day they called me as soon as it was ready it was ready More

I was handled very well by the service department. The service time was efficient. Thank You. The service time was efficient. Thank You. More

Not the most pleasant experience. The ACTUAL price was significantly higher than the price listed online when i scheduled the appointment. The ACTUAL price was significantly higher than the price listed online when i scheduled the appointment. More

Service and parts desk extremely demonstrates negligence in replying to customers about parts orders and notifications update. Never calls, text, email nothing. I ordered the rear axle assembly at a cost o in replying to customers about parts orders and notifications update. Never calls, text, email nothing. I ordered the rear axle assembly at a cost of approximately $2',700.oo. During this time I have had my house for sale and sold it.. we are leaving the state of Louisiana and wanted to cancel the order.. your customer service woman wants a $800.oo restock fee.. that is robbery and unfair to senior citizen and Vietnam veterans... More

Job done well and on time. I appreciate having a ride to and from so thank you for that! But they didn’t put or tell me the kids car seat was not installed. That was frustrat I appreciate having a ride to and from so thank you for that! But they didn’t put or tell me the kids car seat was not installed. That was frustrating. More

Spent thousands to try and fix a problem and multiple visits only for them to tell me there was something else wrong. And now parts were back ordered and not available, thanks for not fixing the issue. visits only for them to tell me there was something else wrong. And now parts were back ordered and not available, thanks for not fixing the issue. I just spent thousands on things that didn’t need to be done in the first place and they basically said to me you’re SOL. Have a nice day, been good here for years and we bought my wife’s car here, they lost all my business. More

They have not resolved any of our issues with the car. Shaking vigorously and made us purchase $1400 for 4 new tires and the issue is still not fixed. Ceiling of inside of car rattles and they cannot fix. Shaking vigorously and made us purchase $1400 for 4 new tires and the issue is still not fixed. Ceiling of inside of car rattles and they cannot fix. They do not provide a loaner vehicle as promised when we purchased the vehicle. Multiple issues, never a resolution, always walking away unhappy with service provided. Lack confidence in their service people. We will definitely shop elsewhere for our next vehicle purchase. More

Suddenly had a dead battery (unbeknownst at the time) and had my car towed to Rainbow CDJ for diagnosis and service. They contacted me for information before starting work and stayed in touch until complete, had my car towed to Rainbow CDJ for diagnosis and service. They contacted me for information before starting work and stayed in touch until complete, along with estimates for repair. Service reps here are always polite and informative. I trust them with my vehicle! More

I had to call daily for information. The information I received was not detailed. I asked for a loaner and one was provided the las two day while my vehicle was there for almost 21 days. The information I received was not detailed. I asked for a loaner and one was provided the las two day while my vehicle was there for almost 21 days. The thermostat and a seal was the original diagnosis and they were awaiting for the parts. I called and talk with a different service rep and they told me the notes added a water pump replacement. The service description says: engine, transmission, engine, Engine light, breaks, rental. Absolutely failures at communicating. More