RBM of Alpharetta - Service Center

Absolutely the best service department in the metro Atlanta area. I was met by my service adviser, Matt Brown less than 2 minutes after arriving. He reviewed the service request and had my loaner car Atlanta area. I was met by my service adviser, Matt Brown less than 2 minutes after arriving. He reviewed the service request and had my loaner car ready to roll immediately. I was in and out of the dealership 20 minutes before my scheduled appointment. More

Went for my 1st maintenance service in RBM in Alpharetta after purchasing my car in RBM in Marietta . I would like to thank Tatiana and all RBM Alpharetta team for guiding me through and for responding all after purchasing my car in RBM in Marietta . I would like to thank Tatiana and all RBM Alpharetta team for guiding me through and for responding all my questions and concerns. AWSOME service so far very Welcoming , great people and very convenient RBM in Alpharetta only takes 10 min from where I live. Great dealer so far no complaints. Thank you for taking good care of my car. Happy customer and I’m very thankful to be part of BENZ family . I will be coming back for future services . More

Royce Worley is a trustworthy and knowledgeable salesman. He is very knowledgeable of the vehicles. He is very knowledgeable of the vehicles. More

I experienced a challenging issue with my 2022 CLS450 Mercedes. The car shook and vibrated while driving, and the problem worsened as I increased my speed. I turned to RBM of Alpharetta in February of 20 Mercedes. The car shook and vibrated while driving, and the problem worsened as I increased my speed. I turned to RBM of Alpharetta in February of 2023to fix several issues through an insurance claim, including four bent rims, one tire, exhaust damage, a missing tire jack, and alignment issues, costing me approximately $8000.00 on March 9th, 2023. However, upon receiving the car back, I discovered that it still had the same issues despite numerous attempts to contact RBM for assistance. Unfortunately, they were unable to find the problem, and they refused to allow me to take it to another shop. Despite my continued efforts to resolve the issue, the problem persisted. I informed them that my tire felt like it was going to fall off, and the car vibrated even more, but RBM was uncooperative and dismissive. Finally, they agreed to have me drive with someone to duplicate the issue, but the person who drove with me claimed not to feel any vibrations. In addition, I informed them that my car had lost power and seemed to be overheating, but they dismissed my concerns, stating that they found many codes, confined the car was running hot but refused to fix anything. My frustration grew, and I threatened to take my car elsewhere. It was then that Jeff, my service advisor, informed me that all four rims were bent, and I questioned if they had given me new rims, as they had charged the insurance company. He also blamed the damage on Texas, despite months of emails and videos from me prior to that. When I requested proof of the work they claimed to have done, Jeff stopped responding, and his manager, Jay, advised me to take my car and blocked me from coming to their facilities. Progressive attempted to reach out to them but refused to provide them with the necessary information. Eventually, I received a cease and desist email and a follow-up letter from an attorney. Consequently, I now have a car with less than 14,000 miles that overheats, has four bent rims, and is undrivable. This is unacceptable, and I demand a resolution to this problem immediately. I paid 90,000.00 for a car a year ago that is non-drivable and their company refuses to refund me or make it right. More