Quirk Chrysler Dodge Jeep RAM Dorchester

the jeep that i purchased here in 2021 suddenly didnt start on a cold day in February. AAA couldnt identify an easy fix so it was towed to a nearby mechanic. I do not have a garage as I live in the city start on a cold day in February. AAA couldnt identify an easy fix so it was towed to a nearby mechanic. I do not have a garage as I live in the city. the mechanic could not identify the problem. He told me I would need to have towed to the dealer for diagnostics but he explained that it could be the oil tank with moisture in it but failed to elaborate and suggested I bring it to the dealership. I called Quirk to have it towed there for evaluation. The service member told me that it could not be brought there because they were too busy and I would have to wait two weeks. I explained that it was not drivable and it had to be moved from mechanic. I called the next day and Jordan was very helpful. He allowed me to tow there. However, two days later they called to tell me an oil change and battery change was done though I recently had oil change there within 2 months. The cost $750 but did not resolve the problem. A day later they told called to tell me that the car was "fixed" but provided no explanation and I asked if there were recalls for similar incidents of complete breakdown. They told me there was none and I should be happy to have the car working, please pay $750. I found this unsettling. I opted to trade my car at another dealership. Will never return to this dealer. More

Over 40 year and 50 cars with Quirk - we have bought Chevy, Jeep, Ram, VW , and more , First time with Quirk Dorchester and last with all of Quirk for their terrible cutomer service after the sale, and Chevy, Jeep, Ram, VW , and more , First time with Quirk Dorchester and last with all of Quirk for their terrible cutomer service after the sale, and lack of response from corporate or anybody. Our new RAM 2500 has tire problems need 4 new ones with less than 1000 miles and less than 60 days due to it sitting on the lot wth no movement for 10 months. The dealership tells me call FIRESTONE who laughed at me said it was dealer fault for leaving it on a lot so long. Dealer said not covered under warranty, of course not but should be covered under dealer RESPONSIBILITY, INTEGRITY, CUSTOMER SERVICE or any other expectation a long term customer should receive. Buying new tires within 60days of purchasing a $70k+ vehicle is horrendous DONT BUY FROM THEM nobody will help after the fact and service is as rude as you can get I wish I could do negative stars More

Quirk was great while purchasing the Jeep Grand Cherokee. Six weeks later it died after I went over the railroad tracks and the anti braking system went off. There was no car in front of me. As if that wa Six weeks later it died after I went over the railroad tracks and the anti braking system went off. There was no car in front of me. As if that wasn't bad enough, Jeep Assist left me stranded for 6 hours! I called AAA and they showed up in an hour. The dealership basically told me it's a Chrysler issue. The person at Jeep Customer Care listened but only said, "Thanks for your feedback." I have finally been told I need a new transmission. That shouldn't happen to a 6 week old vehicle! In addition I have been told multiple times there are no loaner cars available. My life has been uprooted by this and it is not fair. It is heartbreaking to be so excited about a purchase and then so drastically let down. I would love to talk to Dan Quirk. From what I have read, this is not how he does business and I hope would want a chance to stand behind his name and make things right. More

My wife made an appointment to have her vehicle serviced only to receive a phone call two days later canceling her appointment. She was informed that because she did not purchase her Jeep through Quirk (she only to receive a phone call two days later canceling her appointment. She was informed that because she did not purchase her Jeep through Quirk (she purchased through Kelly Jeep in Lynnfield), they would not be able to service her vehicle. This is absolutely ridiculous! So not only have they lost her as a potential customer once her lease is up, but they lost me as well, as I am also an owner of a Jeep vehicle. More

My car is still under corrosion warranty and both Jeep and Quirk are washing their hands off of the rust challenges on my Wrangler JL. and Quirk are washing their hands off of the rust challenges on my Wrangler JL. More

I purchased a new jeep and a lifetime service contract. The first time I had an occasion to use it Quick refused to honor it. I'm 72 years old and I live literally across the street but they expect me to d The first time I had an occasion to use it Quick refused to honor it. I'm 72 years old and I live literally across the street but they expect me to drive I don't know where to find a dealer that is principled enough to honor the contract because Quick won't. More

WORST dealership in the world. I had extended warranty and they submitted a FALSE Claim which got denied after the fix was clearly covered under my extended warranty. NEVER go to this place to get your ca and they submitted a FALSE Claim which got denied after the fix was clearly covered under my extended warranty. NEVER go to this place to get your car serviced or to put in a claim. More

Terrible service. Bought my Jeep from here about one year ago. Came in to get it serviced and recieved horrible service. I had my appointment at 1:00PM and upon arrival (despite The fact I spoke to them on t ago. Came in to get it serviced and recieved horrible service. I had my appointment at 1:00PM and upon arrival (despite The fact I spoke to them on the phone 1 hour prior about my appointment), they told me I would wait several hours. I came back after being called my vehicle was ready and the office was closed. Everyone in the front office refused to help me. This left me stranded in Dorchester with a dead cell phone and no vehicle. No one in the office offered any solution to helping me get home nor getting in touch with the service team. Ashamed I even bought my Jeep from this terrible institution. More

Bait and Switch Pricing I made a deal with an internet sales person, had the final price in writing. When I called up to close the deal they would not stand by the provided p I made a deal with an internet sales person, had the final price in writing. When I called up to close the deal they would not stand by the provided price. I worked on this deal for two (2) days. What a joke. I have bought several cars from Quirk before...never again! The sales manager was pushy and full of excuses, he said prices change daily and this is the price today. I reminded him that I had a price in writing form one of their sales people, he said it didn't matter. I told him to put the truck where the sun doesn't shine! Peter Geldmacher Westport, MA More

When we walked in the door we were met by Lauren she’s professional courteous and helped us through the whole process and made it work along with the finance and sales staff.My husband is in need of a new professional courteous and helped us through the whole process and made it work along with the finance and sales staff.My husband is in need of a new truck and we will certainly be back. Lauren was Great. More