Queen City Ford

The service department at Woody Sander is one of the main reasons that I keep buying Fords. They are great to work with. reasons that I keep buying Fords. They are great to work with. More

Always work to schedule needed appointments as quickly as possible…quick check in and also quick service so that I did not need to wait long. possible…quick check in and also quick service so that I did not need to wait long. More

I like Woody Sanders. They always take of me. Thanks! More

The guys and ladies at the service counter are just fantastic. I've always had a positive experience at Woody Sander Ford and everyone their remembers me. Thanks for your great work. fantastic. I've always had a positive experience at Woody Sander Ford and everyone their remembers me. Thanks for your great work. More

The Woody Sander Ford staff was very helpful during the entire process of ordering my custom truck. They called me periodically to give me updates on the poetess of the truck and it was built well before t entire process of ordering my custom truck. They called me periodically to give me updates on the poetess of the truck and it was built well before the projected date. More

I made an appointment for Thursday Oct 8th, for my car to be repaired. For convenience I dropped my car off Wednesday evening Oct 7th at 5pm. I received no phone call on Thursday, I had to call Ken to find o be repaired. For convenience I dropped my car off Wednesday evening Oct 7th at 5pm. I received no phone call on Thursday, I had to call Ken to find out they didn't get a chance to look at my car, but I had a scheduled appointment for Thursday. On Friday Oct 9th again I didn't receive a call. I called Ken at 4:30pm and he said they just pulled my car in, he'll speak with the mechanic and call me back, Ken never called me back. Now I'm inconvenienced without having my car for the weekend. I figured he would call me first thing Monday morning, but he didn't, I called him at 1 pm. I explained we spoke on Friday and he said he would call me back, but he didn't. His only response was, "Oh I'm sorry". When I asked if there was an estimate for my car he said yes and proceeded to tell me the total for the repairs without explaining what was wrong and what was needed ttobe repaired. If he had the estimated readily available, why didn't I get a call back on Friday or even first thing Monday morning? After speaking with Ken, I spoke with Bobby the service manager and explained the whole story to him, which he apologized for and said he would speak with Ken. I paid the $1700 for the repair of my car, I've bought my car there for service before and the service wasn't the best then either. I'm not happy that I had to pay $1700 for the repairs of my car after the POOR SERVICE, I experienced and being inconvenienced without my vehicle.Needless to say I probably will not be back to have my car serviced there again, and I'll be buying my car at another Ford dealership or simply buy another brand car. More

Told me I have a coolant leak and when I picked up my truck, they didn’t even put coolant in it, it’s a small leak apparently and a common problem if you research it truck, they didn’t even put coolant in it, it’s a small leak apparently and a common problem if you research it More

Service department is knowledgeable and friendly. Easy to work with and the turnaround is reasonable. The location is great and it's easy to drop off and pick up after the service is completed. work with and the turnaround is reasonable. The location is great and it's easy to drop off and pick up after the service is completed. More

Great place to do business with, very friendly people, very clean, took care of my repairs in less than 30 minutes, and good prices. Thanks. very clean, took care of my repairs in less than 30 minutes, and good prices. Thanks. More

Great price, easy to deal with. Great salesman, I would come back anytime. The car I bought was very clean. The salesman was friendly and helpful. come back anytime. The car I bought was very clean. The salesman was friendly and helpful. More