Putnam Lexus

For me, it is Robert Garcia, who makes all the difference!! For me, I lease my car (6th one, I believe) because of Robert Garcia, who is knowledgable & eager to please customers! He is aware of the particular For me, I lease my car (6th one, I believe) because of Robert Garcia, who is knowledgable & eager to please customers! He is aware of the particular needs and preferences, adding a warm touch to the experience, which could be very dry and even stressful. In contrast, my interaction with the financial person was very unpleasant. The system was not functioning well, and he had to do some manual work, making him irritated and raising his voice when I signed my initials a few mm. to the left -- or right, cannot remember... When I said that I should perhaps help Robert, who was kindly looking for my insurance form in my car, he rudely said: "You can do that and slow down this signing process or stay right here and get this done quickly. More

Great place to bring your car for service. I've been bringing my Lexus here for years and couldn't be happier. Staff is friendly and helpful, they have a nice lounge area and free snacks in th I've been bringing my Lexus here for years and couldn't be happier. Staff is friendly and helpful, they have a nice lounge area and free snacks in the kitchen (In case you wait for your car and need a quick snack) nice detail! More

Fantastic buying Experience! I Just bought a new 2019 RXH 450, no pressure no under handed gimmicks to get me to sign, this is where I'm going to buy all my cars now! I Just bought a new 2019 RXH 450, no pressure no under handed gimmicks to get me to sign, this is where I'm going to buy all my cars now! More

Nice people easy to deal with We went to buy new RX Vic was fast and up front price is fair selection was great paper work done fast friendly Great job thanks We went to buy new RX Vic was fast and up front price is fair selection was great paper work done fast friendly Great job thanks More

The worst customer service Car was returned to me last week with damages to the body that were not there before and I attribute them to the service equipment that was used in th Car was returned to me last week with damages to the body that were not there before and I attribute them to the service equipment that was used in their service bay. They deny the damages were due to their service crew and equipment and flat-out refused to help any further nor even offer to even partially compensate. They had blamed the damages due to road debris and dirt that was trapped in paint protection film. The service manager became downright hostile and angry and became aggressive, standing in my presence and intimidating me with questions. The general manager washed his hands of the situation and was never available to speak with me. I received estimates and input from trusted shops and sources and they had stated that my car's damages were due to the use of the dealership's equipment. Dealership refuses to admit any wrongdoing on their part. More

terrible customer service the battery in my key stopped working and i could not start my car. the person on the phone when HORRIBLE and rude. Despite having paid for a Gold se the battery in my key stopped working and i could not start my car. the person on the phone when HORRIBLE and rude. Despite having paid for a Gold service there, I called Lexus Stevens Creek who was much nicer and helpful. More

Five Stars Rating***** I am pleased with my experience Five Stars Rating***** I am pleased with my experience at Putnam Lexus. I did my research before making a car purchase. I negotiated price and le Five Stars Rating***** I am pleased with my experience at Putnam Lexus. I did my research before making a car purchase. I negotiated price and leasing online before test driving the car. I didn’t have to buy my car the last day of the month to get a great deal. I highly recommend doing business with Clarissa Toy at Putnam Lexus. She is a straight up salesperson. She offered me a great price on the model I’ve been considering. She provided excellent customer service throughout my transaction. Clarissa did not rush me at all. I am very delighted with my car, price and great service. Clarissa knows how to do business with you. Go see her! She rocks! More

I bought a new CT200h in July 2012 at Putman. I contacted online or visited total six Dealers before I made my decision. Putman Lexus is the smallest but the best one. San Jose Dick Young contacted online or visited total six Dealers before I made my decision. Putman Lexus is the smallest but the best one. San Jose Dick Young More

The check engine light went on when the car was slightly out of warranty. Putman fixed the problem free of charge (other then that the car hasn't been in for anything but scheduled maintenance). out of warranty. Putman fixed the problem free of charge (other then that the car hasn't been in for anything but scheduled maintenance). More