Pure Honda Ferndale

A sales agent from Pure Honda Ferndale responded to my Craigslist posting for 2020 Hyundaii SantaFe and offered to give 32.5K. Based on the google reviews I trusted them and visited the dealer. I even can Craigslist posting for 2020 Hyundaii SantaFe and offered to give 32.5K. Based on the google reviews I trusted them and visited the dealer. I even canceled my appointment that I had setup with Cargurus. Only after visiting in person and talking to the agents and the owner, I realized they are doing shady business of falsefully promising to pay an amount, but then try to buy for less. In my case, the promised amount was 32.5K, but they changed it to $29K when I visited personally. They test drove my vehicle and found everything as I had described, and only could come up with an excuse that prices change every day and they couldn’t honor our initial agreement. Surprisingly the price they quoted was just one day before I visited them (how can car value go down in one day?). I had a long argument with Nate Taylor (General Sales Manager) and Sheldon Taylor (General Manager) explaining how unethical and unprofessional they were. Surprisingly the General Manager had argued that my time was not a waste saying that it is similar to visiting a dealer to purchase a car and ending up not buying one (LOL). He offered to pay 16cents/mile to compensate for my inconvenience (LOL). This is clearly an incident of shady business from the dealer, by trying to lure people to visit them and attempt to buy it very low. More

Lexy and the entire staff at Pure Honda made a stressful situation of replacing my stolen vehicle a pleasurable experience! They are very accommodating and their end goal is definitely to make the customer situation of replacing my stolen vehicle a pleasurable experience! They are very accommodating and their end goal is definitely to make the customer happy. The staff noticed that the tread on my tires passed inspection, but we’re almost at half-life, so offered to replace the tires for free. I really can’t thank Lexy and staff enough for their assistance! I think they go above and beyond what is expected from a car dealership so I’m extremely glad I chose to purchase my CR-V EX L with them! Keep up the fantastic service Pure Honda! More

While I did not end up purchasing from them, their staff, David in specific, was very professional and attentive, learning my needs and not trying to "sell at any cost." David in specific, was very professional and attentive, learning my needs and not trying to "sell at any cost." More

I came in looking to upgrade from a 24 year old car to a newer used car. Worked with Chris to come out with a 2012 Subaru Impreza in great condition. Great experience and would recommend Pure Honda and Chri newer used car. Worked with Chris to come out with a 2012 Subaru Impreza in great condition. Great experience and would recommend Pure Honda and Chris to anyone looking for a new or used vehicle. More

I went to pure Honda and had my rear breaks replaced I left the dealership and my breaks were squeaking I took my car back to the dealership twice for the same squeaking breaks Jim went a test drive with left the dealership and my breaks were squeaking I took my car back to the dealership twice for the same squeaking breaks Jim went a test drive with me and everytime I would ask him if her heard the squeaking breaks he would say that he didnt hear the breaks squeaking so I took that as an indication that pure Honda didn't want to resolve my squaking break issue at the end of the conversation Jim tells me to bring the car back if I continue to hear the noise as I explained to Jim that I drive this car ever day if there are any issues I address immediately why should I bring it back when its here today whatever your going to do when I bring it back you can do now at this point I can only say that I will never do business with pure Honda again More

Took car in for service. My service adviser was Cliff. Hr was knowledgeable and very, very pleasant. My service adviser was Cliff. Hr was knowledgeable and very, very pleasant. More