Pugmire Ford of Cartersville

Pugmire Ford's Service Department just tried to defraud me of $5,000. Read below for how Ford's warranty is a joke. I will never buy a Ford again. The cars and the company stink. Pugmire Ford claimed me of $5,000. Read below for how Ford's warranty is a joke. I will never buy a Ford again. The cars and the company stink. Pugmire Ford claimed my 2020 Ford Escape with 40,000 miles had $5,000 in Rodent Damage (DealerRater doesn't support photo posting, but feel free to check my review on GoogleMaps or Yelp if you want visual confirmation of the facts). I had an insurance adjuster from USAA check it out (Rodent Damage is covered by Comprehensive Insurance) and they could not show the USAA adjustor any evidence of Rodent Damage. Despite this, I had to pay Pugmire $200 for "diagnostics" to release my car so I could have it towed to another dealer. After a couple rounds with the other dealer (Wade Ford), they finally admitted the problem was that the Turbo unit was not good and needed replacing despite only having 40,000 miles on the car and being very well maintained. This was covered by the Power Train warranty. Off the record, someone told me they don't like doing expensive warranty repairs because Ford doesn't pay the dealers enough for them. Cars shouldn't need core power train components replaced at 40,000 miles unless they are a xxx. Warranties that dealers will move heaven and earth to try and avoid honoring aren't worth much either. If you are thinking about Pugmire Ford run like xxxx the opposite direction (Wade Ford was better but not great). Better yet, buy a better car from another manufacturer so it won't need major repairs after only 40,000 miles with great maintenance. More

Purchased a few vehicles from Pugmire Ford of Cartersville and always used them for service. They always do a great job! Cartersville and always used them for service. They always do a great job! More

Purchased both of my Rangers from them. Sales and service depts always do a great job! Sales and service depts always do a great job! More

Pugmire Ford of Cartersville is the best. They always service my vehicle quickly. Love the pickup and delivery option. They always service my vehicle quickly. Love the pickup and delivery option. More

Use to be you had to beat off car salesman with a stick, not anymore. Came here to look at truck 3 weeks ago, no one came out to greet me after spending 15 minutes looking at trucks so I left. Went back tod not anymore. Came here to look at truck 3 weeks ago, no one came out to greet me after spending 15 minutes looking at trucks so I left. Went back today and the same thing so I left again. I don’t think I’m going back a third time. More

I am in love with my new Explore and the amazing customer service I received from Nathan Crocker!! I would highly recommend going there to buy your next ride. Both Nathan and his co-worker Mike Buck answered service I received from Nathan Crocker!! I would highly recommend going there to buy your next ride. Both Nathan and his co-worker Mike Buck answered all our questions. More