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Puente Hills Mitsubishi
City of Industry, CA
25 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 25 reviews
January 09, 2024
Sierra sold me a 2022 BMW 530e. I've looking to buy one for about 6months. She made the process easy, was very helpful and responded quickly to all my inquiries. It was an easy and I've looking to buy one for about 6months. She made the process easy, was very helpful and responded quickly to all my inquiries. It was an easy and seamless process and I would advise using Sierra for any future car needs. More
by jeremyfhj
Employees Worked With
Sierra
July 23, 2022
Maroun Estephan General Manager I would like to thank Ivan For helping us get a car it was one of the best experiences I ever had had in buying a car Ivan was especially helpful and maroon We’re extremel Ivan For helping us get a car it was one of the best experiences I ever had had in buying a car Ivan was especially helpful and maroon We’re extremely helpful and understanding and worked really really closely with us to get our car thank you so much Ivan for all your help More
by Stroncalerios
Employees Worked With
Ivan
April 01, 2022
Natalia was great. She was responsive, accommodating and friendly. she made the entire car buying experience painless and stress free. Would definitely go through this She was responsive, accommodating and friendly. she made the entire car buying experience painless and stress free. Would definitely go through this again with her as our saleswoman! Thank you so much Natalia! More
by AGee
Employees Worked With
Natalia
February 19, 2022
Natalia Jimenez was amazing at assisting me in getting my new 2022 Mitsubishi Outlander Sport. She did great at gathering all the necessary items to get the best deal. new 2022 Mitsubishi Outlander Sport. She did great at gathering all the necessary items to get the best deal. More
by Faviola M
Employees Worked With
Natalia Jimenez
May 19, 2021
Worst dealership ever! Please avoid yourself a headache and look at their BBB reviews first before even purchasing a car there. I definitely wish I would have done that. I purchased a 2015 Jeep Wrangler an and look at their BBB reviews first before even purchasing a car there. I definitely wish I would have done that. I purchased a 2015 Jeep Wrangler and the moment I drove it out of the dealership we had to jump start it by the one of their sales person. When driving it home, it wouldn’t even drive past 35 MPH. I have been continuously calling this dealership to try to get my vehicle repaired and they keep giving me the round around. Let alone, the general manager is NEVER in every single time I try calling. It’s now been a month since I purchased the Jeep, and not once have I received a call from them letting me know when they will be repairing my vehicle. They are very unprofessional! More
by Valerie
Employees Worked With
Jose/ Salesperson Moroun Estephen/ General Manager
November 24, 2020
Sam "The Manager", Call me back! I should not have to keep calling you. Its now been a month. Lets fix this service light, cracked front wheel, missing exhaust tip, and worn out rear breaks on this $65K+ keep calling you. Its now been a month. Lets fix this service light, cracked front wheel, missing exhaust tip, and worn out rear breaks on this $65K+ Panamera I bought from you guys. I thought you guys where a certified honest dealer ship? I will no longer try and reach out to you. Ill have you served and see you in court with a bill of all my expenses. More
by Osegueraj
Employees Worked With
Sam
March 08, 2020
Waste of time So I didn't want to be another 1 star review for this place but I took a leap of faith and gave them a chance. I drove out specifically because they h So I didn't want to be another 1 star review for this place but I took a leap of faith and gave them a chance. I drove out specifically because they had a car with a transmission I wanted. I talked to Alejandro in the AM about seeing it, told him what time I expected to be here, no issues at all. Well when I got here that's where everything took a 360 degree turn. They had lost the key for the vehicle about a week ago, according to that sales associate at least. So I drove out for nothing. We stopped for dinner on the way home and decided to call and give them one more chance. We called and talked to a different associate and told him the situation and implied we would buy the car if they had a locksmith come out a have a key made. Well Alex said that he had the key or said lost key after about 30 minutes of waiting for them to get back to us. We go back, and they obviously didn't have a key or the right key. Wouldn't have a key made until Monday. You guys lost a sale because of multiple levels of incompetence. Seriously, what are you guys even doing? If someone says they are there for a car (that you need to sell with keys regardless) why not call a locksmith for a customer who was willing to wait? Don't waste your time on this dealership, seriously all of those 1 stars are an immediate red flag. I gave them the benefit of doubt and you should not. More
by nicholas
Employees Worked With
Alex and others
August 09, 2019
Not what they claim Salesperson gave wrong information regarding tire replacement of <30% tread they will replace. Not true. Front tires are almost bald but safe Salesperson gave wrong information regarding tire replacement of <30% tread they will replace. Not true. Front tires are almost bald but safe enough to sell as is. It's my problem now. I wad there fire the price all the salesperson had to dip was quite up the contract, not hard. I will not return for anything. More
by Will not come back
Employees Worked With
Axel Maldonado
