Pueblo Dodge Chrysler Jeep RAM

Given a poor rating due to sales department flat out lying about things to make sales not just the salesmen but even the finance department. Also poor rating due to the time it takes them to complete ve lying about things to make sales not just the salesmen but even the finance department. Also poor rating due to the time it takes them to complete vehicle maintenance; example: for an oil change it took 2 hours! The guys who do work in the shop though are very nice unlike the salesmen. I use to say nothing but good things about this dealership and recommend them to many. After a recent vehicle purchase with them lying to us repeatedly, I will NOT be going back to purchase a vehicle or to have vehicles worked on. Also, they are horrible about calling you back if you leave a message or if they go looking for something and tell you they will call you by the end of the day. More

I came to this dealership to purchase a new truck because of the outstanding service I received from the service department. It is too bad, the sales department is not held to the same standards. I gav of the outstanding service I received from the service department. It is too bad, the sales department is not held to the same standards. I gave the salesman a week to bring the truck I wanted from Denver, install steps and theft deterrant and made an appointment to pick up the truck. The truck was not ready, I waited all day long for two simple proceedures. When we tried to locate the engine block heater cord, we realized this was not there. I was told it was an option and would only cost $50 plus installation. Don't you think, here in Colorado, especially after telling the salesman I lived at 10,000' elevation, he might have informed me I needed to add this cord??? I did not receive a real owners manual for the truck, and asked how to get one. FINALLY after repeated complaints the parts department gave me a phone number to call.. I called and got a very rude lady... She blatantly told me they did not have a manual for my truck and to call back. I called back, got another rude person... Finally with the third call I got someone that cared about customer satisfaction. They told me I was calling the wrong division, and gave me another number... The female I got at this number was really lacking in intelligence. I told her repeatedly the truck was a 2010 DIESEL!!! I received a truck manual for a gas engine, the next day, another for a gas engine. I called back and requested the correct manual, this time repeating Diesel over and over, hoping someone might listen. To date, I have 8 manuals, 2 of shich are for the Diesel... What the heck has happened to Dodge??? I have owned at least 8 Dodges, and sold Dodges here in Colorado in 1978. We did not treat our customers this way. To date, I have not received a survey from Dodge or the Dealership, could it be because I have complained, and no one has answered? I have written to the GM, Sales Manager, and sales man, yet not one has acknowledged my emails...You have lost not only my business in sales but in service. I will let everyone I know how you cheated me! You really made the statement "buyer beware" come in loud and strong. I should have looked up my truck in Kelly blue book before I let you steal it from me, but.... foolishly, I trusted you. Never again. More