Pueblo Dodge Chrysler Jeep RAM

I came to this dealership to purchase a new truck because of the outstanding service I received from the service department. It is too bad, the sales department is not held to the same standards. I gav of the outstanding service I received from the service department. It is too bad, the sales department is not held to the same standards. I gave the salesman a week to bring the truck I wanted from Denver, install steps and theft deterrant and made an appointment to pick up the truck. The truck was not ready, I waited all day long for two simple proceedures. When we tried to locate the engine block heater cord, we realized this was not there. I was told it was an option and would only cost $50 plus installation. Don't you think, here in Colorado, especially after telling the salesman I lived at 10,000' elevation, he might have informed me I needed to add this cord??? I did not receive a real owners manual for the truck, and asked how to get one. FINALLY after repeated complaints the parts department gave me a phone number to call.. I called and got a very rude lady... She blatantly told me they did not have a manual for my truck and to call back. I called back, got another rude person... Finally with the third call I got someone that cared about customer satisfaction. They told me I was calling the wrong division, and gave me another number... The female I got at this number was really lacking in intelligence. I told her repeatedly the truck was a 2010 DIESEL!!! I received a truck manual for a gas engine, the next day, another for a gas engine. I called back and requested the correct manual, this time repeating Diesel over and over, hoping someone might listen. To date, I have 8 manuals, 2 of shich are for the Diesel... What the heck has happened to Dodge??? I have owned at least 8 Dodges, and sold Dodges here in Colorado in 1978. We did not treat our customers this way. To date, I have not received a survey from Dodge or the Dealership, could it be because I have complained, and no one has answered? I have written to the GM, Sales Manager, and sales man, yet not one has acknowledged my emails...You have lost not only my business in sales but in service. I will let everyone I know how you cheated me! You really made the statement "buyer beware" come in loud and strong. I should have looked up my truck in Kelly blue book before I let you steal it from me, but.... foolishly, I trusted you. Never again. More