Priority Toyota Springfield

Worst car buying experience This is my first bad review I have ever written, but I feel like I need to say this. I recently purchased a car from this dealership a few weeks ago. This is my first bad review I have ever written, but I feel like I need to say this. I recently purchased a car from this dealership a few weeks ago. The vehicle was a surprise for my wife to be our first family SUV. We had been saving for a long time. My wife was thrilled when she got the car and absolutely loved it. The outside looked amazing. The inside was a different story. The first question my wife asked was "did they even clean it?" It looked like they had rushed when cleaning it. There was stains all over the ceiling and seats. There was food particles all over the dash. I spent 2 hours cleaning it out to make it look real nice. Not really something I want to do when I purchase a vehicle. The second part of this review comes from when I looked over the receipt. I noticed there was close to 1500 dollars on "Dealer Add-ons". I was not sure what this meant because it was never mentioned to me. I tried to contact several sales managers to explain this for me. One sales manager got back to me and explained that this was a "Re-conditioning fee" standard on all used vehicles. I thought this was a little off because the vehicle was not even cleaned properly. He offered to E-Mail me the re-conditioning report. This was never done. I then went back and looked on the website and could not find anything that said there was a re-conditioning fee. It has all the other fees listed, but not this one. So I guess all the used vehicles have an additional $1500 fee? I contacted him numerous times and he never sent me the report. I then contacted the General Manager and several other sales managers and have heard nothing back. I also just found out the dealership sold me the car with 2 SAFETY RECALLS on it. This car was for my wife and 1 year old daughter to ride in. Thankfully they were not in an accident. More

Priority Experience Brian Waller went above and beyond to close our deal on Christmas Eve - including a big, red bow on our 2016 4Runner! He is motivated, responsive, abs Brian Waller went above and beyond to close our deal on Christmas Eve - including a big, red bow on our 2016 4Runner! He is motivated, responsive, absolutely focused on customer service and will do everything he can for his customers. I highly recommend working with Brian - he will make it worth your while. More

Worst experience of my life I wouldn't wish for my worst enemy to buy a car at Priority Toyota of Springfield. I had the worst experience of my life purchasing a car there. It I wouldn't wish for my worst enemy to buy a car at Priority Toyota of Springfield. I had the worst experience of my life purchasing a car there. It took more than 2 months for me to get a license plate and the finance department sold me a financing plan that Toyota National wouldn't approve. I signed a contract and they made me resign a new contract even though it was entirely their mistake. The Director of Finance and his entire supporting team lack basic professionalism and competency. I was disgusted by my entire experience and at several points almost just returned our new car and walked away. Never go here under any circumstances. More

Brian Waller is GREAT! Brian was a great salesman! He was attentive and provided a comfortable purchasing environment. I will recommend him to any other friends I have sea Brian was a great salesman! He was attentive and provided a comfortable purchasing environment. I will recommend him to any other friends I have searching for a new vehicle. More

2015 Toyota Sienna Todd was very knowledgeable and experienced in explaining features of the 2015 Toyota Sienna and had very clear and concise answers to all questions. Todd was very knowledgeable and experienced in explaining features of the 2015 Toyota Sienna and had very clear and concise answers to all questions. Easy-going, personable, no pressure…overall dealer experience was impressive. Have recommended Priority to several friends & colleagues. More

Excellent RAV4 I bought in the end of year sales Brian is young and very patient salesman , he taught me about many features in this vehicle, Also Mr. Omar is good manager , he always remember my n Brian is young and very patient salesman , he taught me about many features in this vehicle, Also Mr. Omar is good manager , he always remember my name & tell me about car service are lifetime free in Prioity Toyota , I was very lucky to have them to assist me to purchase my new car . More

Car service Paul Sonnhalter is one of the best service advisors I have worked with since I have been a car owner forever ago. He is so attentive and polite every Paul Sonnhalter is one of the best service advisors I have worked with since I have been a car owner forever ago. He is so attentive and polite every time I call him. When I found out he moved from Alexandria Toyota to Priority Toyota I switched locations as well. More

Excellent Sales Experience, Ask for Brian Waller. Brian Waller excelled and did everything to see that this deal went through. The sole reason why Priority Toyota Springfield got our business was a r Brian Waller excelled and did everything to see that this deal went through. The sole reason why Priority Toyota Springfield got our business was a result of the dynamic and energetic experience that Brian brought to the sale. Dennis Ellmer would be proud to know that one employee alone was the reason why the sale went through. More

What a deal! Even if you don't include the free oil changes, inspections, car washes, manicures(for my girlfriend), and engine guarantee for life, I still got a pr Even if you don't include the free oil changes, inspections, car washes, manicures(for my girlfriend), and engine guarantee for life, I still got a price that no one else would touch. The value at this dealership is outstanding. And the Corolla is so nice. Please go here. Do it for you. More

Professional, articulate, reliable on time & scope of price. I worked with Paul Sonnhalter at Alexandria Toyota over the past 5 years on the two Prius's I owned during that time. His consistency, competence, an I worked with Paul Sonnhalter at Alexandria Toyota over the past 5 years on the two Prius's I owned during that time. His consistency, competence, and accuracy on time and price to expect were spot on every time. It is this reason I followed him to Priority Toyota in Springfield, VA, which is where I will probably buy my next auto. I only wish my salesman Oliver Augulier worked there as well. More