Priority Toyota Springfield

This is my new "repair shop!" I followed Paul Sonnhalter here, after being his customer in Alexandria since 2007. (He is outstanding!) I had a negative experience at another Toyota I followed Paul Sonnhalter here, after being his customer in Alexandria since 2007. (He is outstanding!) I had a negative experience at another Toyota dealership, and it was worth the 45 minute drive! I knew I could trust him with my car's repairs, and needed an honest opinion. I had a very positive experience with my check-in process, the politeness of staff, and installation of a factory warranty. The building is beautiful and everything is in great condition! It is a good place to wait, with a coffee shop, manicurist, WI-fi, and TV. (The staff was also very accommodating as I needed to heat up my lunch.) I gave it a "4" because I had a scheduled appointment and still needed to wait over two hours. Overall it was a very positive experience and I will return! This is my new "repair shop!" More

Amazing Habia estado buscando un auto nuevo y en otros dealers simplemente me cereaban las puertas antes de ayudarme ... Priority Toyota me tendió la mano y m Habia estado buscando un auto nuevo y en otros dealers simplemente me cereaban las puertas antes de ayudarme ... Priority Toyota me tendió la mano y me ayudó a conseguir mi auto nuevo... Definitivamente estoy super satisfecho con la atencion y la amabilidad de sus empleados... More

Fantastic Service: Lexus look out This was the best service I have had in years. It was OUTSTANDING from the agent who walked me from my car to inside the service center (classy), to This was the best service I have had in years. It was OUTSTANDING from the agent who walked me from my car to inside the service center (classy), to the agent at the service desk, to the service advisor, to the mechanic, to the parts department ( I wanted a net for my trunk), all the way to the cashier. The facility was beautiful and very clean. I have been going to Lexus for over 14 years, and this waiting room was nicer and cleaner than theirs. This was my first 5000 mile check up and therefore my first visit to this service center. I was taken on time (actually early) and we finished up early too. I was having no trouble with my 2015 RAV 4, but when I drove home, it actually seemed smoother. So a special thanks to the mechanic too. And as I said before, it was done on time and again better than Lexus (who is known for it's service) but with me the last couple of years kept me waiting an hour or more almost always) But most of all it was because of Paul Sonnhalter, the Service Advisor. I know from experience that how smoothly an appointment goes is usually because of the Service Advisor who can make or break a service experience. He was very patient with my many questions, very knowledgeable, very pleasant, and assured me he would help me out at anytime; a very nice gesture. He even helped with the trunk net. I was scared to go to another dealership, as I said, I had gone to the same dealership for both a Lexus I owned and then one I had leased. I was use to quality service in the past for many years. I was nervous about buying my Rave 4. But it has turned out to be a quality SUV, with many nice new features, great gas mileage, and now rides even smoother than before. I look forward to many great experiences with this dealership. Thank you so much! SP More

Great Experience Paul Sonnhalter has been helping my family with their cars for years now... when it came time for me to get service done on my car, he went to bat for Paul Sonnhalter has been helping my family with their cars for years now... when it came time for me to get service done on my car, he went to bat for me with Toyota and got them to pay for all the repairs. Its customer service like this that creates repeated business and loyal customers. Great guy More

Excellent Service I had a wonderful experience at the Priority Toyota Springfield. Paul is the best. His customer service is impeccable. He is honest and works with I had a wonderful experience at the Priority Toyota Springfield. Paul is the best. His customer service is impeccable. He is honest and works with you to prioritize your service needs. More

Happy experience I bought a toyota sienna 2015. The sales person his name Earl Stevens explains all the car options. All the time he was asking if I have any question. I bought a toyota sienna 2015. The sales person his name Earl Stevens explains all the car options. All the time he was asking if I have any question. He is very professional. He shows me that priority in Springfield VA has a good customer service. I really recommend you to buy your next car from there. More

Great atmosphere and buying experience Ed, Al, Christina and Kat were awesome. Friendly and helpful, made buying a breeze, they beat every dealership I enquired for 2016 Tundra, yeah it's Ed, Al, Christina and Kat were awesome. Friendly and helpful, made buying a breeze, they beat every dealership I enquired for 2016 Tundra, yeah it's in my driveway. Thanks and keep up the good work, getting to the top is easy, maintaining will be the challenge. More