Priority Toyota Springfield

Thing have changed for the better I used to hate going to this dealership but now I have a wonderful Service Advisor named Paul Sonnhalter. He is kind and doesn't seem like he only wa I used to hate going to this dealership but now I have a wonderful Service Advisor named Paul Sonnhalter. He is kind and doesn't seem like he only wants your money. He listens, fixes the problem and you leave NOT feeling like you've been beat up. More

Awesome Experience The staff at Priority Springfield Toyota are extremely friendly and professional from the moment you walk in the receptionist were nice and greeted me The staff at Priority Springfield Toyota are extremely friendly and professional from the moment you walk in the receptionist were nice and greeted me with a smile. James Hibbert is a exceptional Salesman at the time of my appointment he was finishing up with a prior customer however he took the the time to come and introduce himself to me and offered me a drink and not only that he called me on my cell to let me know he was almost finish and to apologize for me having to wait and when he finished he gave me his undivided attention and was very knowledgeable about the cars on the lot and just an overall cool down to earth guy that main focus was to help make my car purchase experience as less stressful as possible major kudos to James Hibbert. and also I must give a thanks to my finance manager he was a very nice guy and very professional I'm so sorry I can't remember his name and also the customer service representative I think her name was Katie was very nice and had a dynamic personality . I must say the entire staff was nice I've yet to remember a time when I've visited a place of business where everyone that crossed me in passing or i made eye contact with smiled and said hello. More

Bad service rep. & mean customers relation manager I was charged money without anyone quotation or without proper notification or consent . They Fixed one part but broke another which I found next I was charged money without anyone quotation or without proper notification or consent . They Fixed one part but broke another which I found next day . My grievance / complete were automatically rejected by Susan Danfora who is customer Relations manager The dealer don't honer the Maintance term and condition I get into with the previous location when I bought the car . More

I trust Paul Sonnhalter Paul has taken care of my family's four Toyotas for many years. I was thrilled to hear that he was now at Priority, which is much closer to me than wh Paul has taken care of my family's four Toyotas for many years. I was thrilled to hear that he was now at Priority, which is much closer to me than when I would drive all the way to Alexandria Toyota just to use his service team. I have had poor experiences at other Toyota service centers, so I was dreading looking for another place to take my cars when Paul left Alexandria, but now I still have Paul. He makes sure that work is done right on your car the first time, he communicates clearly and often with you, and the only surprises that you get are when he finds ways to make sure that you get whatever service deals the dealership is offering at that time. I trust Paul and his team and that means the world to me. More

Outstanding Customer Service & Good Prices This is my 'go to' place for maintenance in my Highlander. Carroll Hyman is trustworthy and customer oriented. I no longer go to other repair shops. This is my 'go to' place for maintenance in my Highlander. Carroll Hyman is trustworthy and customer oriented. I no longer go to other repair shops. Here, the work is diagnosed correctly and the work completed right the first time. More

Excellent Buying Experience I've had a few rough car buying experiences in the past with other dealerships, but my experience with Mr. James Hibbert at Priority Toyota was phenom I've had a few rough car buying experiences in the past with other dealerships, but my experience with Mr. James Hibbert at Priority Toyota was phenomenal. From the moment I walked in the door to the moment I drove away in my new Toyota James was helpful in every step of the process. There was not pressure and I was not treated in the condescending manner I had come to expect based on past experiences with car dealerships. I know with Priority Toyota I am a priority for life not just when I have a blank check in hand. Highly recommended to anyone seeking to buy a new Toyota. More

Finally a great car buying experience I was in the market for a new Highlander and Priority was the closest dealer, so I read the reviews (almost all positive) and Todd Carlson's name kept I was in the market for a new Highlander and Priority was the closest dealer, so I read the reviews (almost all positive) and Todd Carlson's name kept coming up. I stopped by the dealership (spacious, clean, and relaxed) and requested to see Todd. He was very friendly and informative, assessing my needs, wants, and constraints, and suggested the Limited model. There were more expensive options, but he never pushed those on me. He spent an inordinate amount of time working through the optional accessories with me, and we took a lengthy test drive. After that, he spent 20 minutes explaining in length all the features of the vehicle. Then we talked colors - the dealership did not have my first choice in stock, so we discussed 3 other configurations, and I decided to go with my first choice. Although Todd was eager to drive to a Maryland dealer to pick up my desired vehicle, we agreed to wait a few days so I could make a more informed decision - he applied no pressure to make the deal right then. He encouraged me to ensure I did my homework, got other offers for my trade-in and financing, etc. I came back a week later as agreed equipped with all kinds of data, and we quickly negotiated a selling price, including matching the best trade-in I had found. Once that step completed, Katie came by to further explain (in great detail) all the optional accessories available for my vehicle. She also applied zero pressure to purchase any of them, and was very understanding of my opinions on some of them, but did offer rather attractive package deals, so after some generous negotiating on her part, I ended up including some of them in my purchase. Finally, I sat with Nick Smith in the finance office, and he went over the exhaustive details of the Toyota warrantee, including what was not covered, and then explained the advantages of each of the extended warranty options. Since the dealership is nearby and I plan to have my vehicle serviced there anyways, some of these extended warranties became more attractive to me, so we settled on a couple of them (Todd had made it a point to take me back to the service area where I met a very friendly service manager, Chris Agyekum, who stopped what he was doing to make me feel welcome, giving me his direct contact information and encouraging me to call him directly if there were ever any issues with my vehicle. The whole car-buying experience with the Priority Toyota team was far more rewarding than I could have expected, extremely non-confrontational and pleasant. My impression is that their intent is to build long term relationships with their clients, and I expect that I will be one of those loyal customers. If you want a painless car buying experience and welcome being treated with respect, then based on the customer service acumen exhibited by Todd, Nick, Katie, and Chris, Priority Toyota is where you want to purchase your next vehicle. More

Good customer service Very nice customer service through wahab got good deal he helped me to find great color I highly recommend this dealership to my friends and family Very nice customer service through wahab got good deal he helped me to find great color I highly recommend this dealership to my friends and family More

Priorities for Life! After recently moving to Northern Virginia, I brought my car here for the first time to take part of the Priorities for Life (specifically oil change After recently moving to Northern Virginia, I brought my car here for the first time to take part of the Priorities for Life (specifically oil change and state inspection). I had previously gone to the Priority Toyota in Richmond, and I have to say that I enjoyed my experience so much more here. They were able to get me in on the same day for an appointment (something that would never have happened in Richmond), and everyone was super friendly. Also, they didn't try to upsell me on everything, like you see most other places. So far so good. I hope they keep up the good work. More

My experience at Priority Toyota was outstanding. I have never been to a dealership that was so nice and the employees were extremely helpful. I didn't feel like I was being smothered was outstanding. I have never been to a dealership that was so nice and the employees were extremely helpful. I didn't feel like I was being smothered by a bunch of vulchers like other dealerships. I would totally recommend anyone to purchase a vehicle here. More