Priority Toyota Springfield

HORRIBLE SERVICE DEPARTMENT I liken the service department to a zoo or a kiddie playground. A lot of people running around, appear to not be doing anything except playing around I liken the service department to a zoo or a kiddie playground. A lot of people running around, appear to not be doing anything except playing around with co-workers, giggling, and not helping any customers. I took my car in at 9:30am for an oil change. I called at noon, no one could tell me the status of my car. I called back at 2:30, still no one had a clue. Each time I called they promised to call me back with the status, but no one ever did. I got off work at 3pm, went to the service dept., you guessed it, no one knew the status of my car. After checking for about 15 mins, they told me it would be another 10 minutes to do the paperwork. I talked to a svc mgr about my dilemma for a simple oil change, but they seemed disinterested and downright ignored me as they were looking at their computer doing something else while I was explaining my dilemma. I only went to Priority Toyota because it is close to my job site. But I regret that move and will NEVER return there again. They are truly unprofessional there and the place is literally like ZOO! I normally go to Passport Toyota -- where everyone is professional and they keep you informed about the status of your vehicle. TAKING MY CAR TO PRIORITY TOYOTA WAS THE BIGGEST MISTAKE OF MY LIFE. I WILL NEVER EVER GO THERE AGAIN. TRULY UNPROFESSIONAL PEOPLE WHO ARE CLUELESS ABOUT WHAT CUSTOMER SERVIC IS ABOUT. More

Horrible service since the Jennings family sold it Horrible service. Don't go there! They say parts are ready when they're not. I've gone in person THREE TIMES asking for a certain part, was told it wa Horrible service. Don't go there! They say parts are ready when they're not. I've gone in person THREE TIMES asking for a certain part, was told it was in, and then when I went in for service there was no record of the part being ordered. I asked for one service and they performed another unnecessary one, making me wait an hour and a half. They don't tell you when your car is ready from service. AWFUL SERVICE. More

Wonderful overall experience at Priority Toyota Springfield The staff at Priority Toyota Springfield went above and beyond to work out a deal that my husband and I were happy with. No matter how many questions The staff at Priority Toyota Springfield went above and beyond to work out a deal that my husband and I were happy with. No matter how many questions we asked, each person we dealt with took their time and explained answers in a professional and competent manner. We were never "rushed" into making a decision on the spot. Also, Priority Toyota Springfield was the only dealer that answered all of the questions that I EMAILED. Even though we live 10 minutes away from another Toyota dealership, we are happy to travel to Priority Toyota Springfield because of their caring and professional ways. More

Rewarding Experience I had a very satisfying and rewarding experience in buying a 2016 Toyota Highlander at Priority Toyota Springfield. Especially Kumar and Paul were am I had a very satisfying and rewarding experience in buying a 2016 Toyota Highlander at Priority Toyota Springfield. Especially Kumar and Paul were amazing. Starting from my first online contact Kumar and Paul did everything possible attentively listening to my concerns and offers and making accommodating concessions. I had a very disappointing experience at another car dealer in Northern Maryland before my visit to Priority Toyota. At Priority Toyota I felt content, the sales associates listened to what I had to say, instead of barraging me with too much shallow promises and information, made all possible concessions to accommodate me. I felt the experience was a win-win. More

Amazing service The overall experience was awesome. I found a car I wanted online and went to look at it. I was paired with Todd one of the sales guys who went above The overall experience was awesome. I found a car I wanted online and went to look at it. I was paired with Todd one of the sales guys who went above and beyond to make sure I was satisfied with my vehicle. The added perk of the coffee shop was also a nice touch. More

Great experience!! I was told by a very good friend of mine that I would be treated like family at Priority. I went in a little nervous because I haven't purchased a bra I was told by a very good friend of mine that I would be treated like family at Priority. I went in a little nervous because I haven't purchased a brand new car since 1998. I was greeted by the receptionist with a smile and her demeanor set the tone for my visit. I ask for Amar Rana which was my contact from my very good friend. He introduced my to James Hibbert and from that moment we started conversing about what I was looking for and I felt very comfortable. They told me that the Metallic Gray TRD-Off Road in a manual that I wanted was not available until the middle may and it was the 21st of April when I came in. I was a little disappointed but not surprised considering that the combo I wanted especially in a manual would be hard to find. Instead of me waiting, they told me they could take care of the paper work and give me a loaner until my truck came in. I didn't ask for a loaner, but to be honest I wasn't expecting it since I had a friend drop me off at the Priority. I was assuming that I would have to call my friend back and have him pick me up. James reassured me that everything will be alright and it was. While waiting for the paper work James took me on a test drive with the loaner vehicle which was similar to the one I wanted. He pulled up in a TRD-Sport and it looked very nice. Up to this point I new I wanted a Toyota Truck without even a test drive. From the moment I sat in the TRD-Sport I was already convinced that I had made a good decision. James explained all of the features of the truck and very knowledgable about the vehicle that you will not find on a brochure which is very nice to hear. Anyone can memorize information, but providing information that is not on the brochure just reassured me that he knew what he is talking about. Everyone I've met was very professional and easy to talk and with smiles on there face. To make a long story short if you are looking for a Toyota dealer, than I wouldn't look anywhere else then Priority. From the receptionist to the sales staff, finance, customer service representative and to the barista you will not be treated like any other customer, but you will be treated how a person should be treated, with respect, professionalism, honesty and all with a smile. More

Great service and amazing experience I went in with an idea of what car i wanted to get. James Hibbert and Herbie Rivera were very receptive to what i came in there wanting as well as hel I went in with an idea of what car i wanted to get. James Hibbert and Herbie Rivera were very receptive to what i came in there wanting as well as helped me to find what would best meet my needs. This being my first car purchase, i felt very much in control of the situation unlike in other dealerships in which I felt pressured to view other more expensive cars unlike what I went in there wanting. James helped me one on one test-driving and was very patient throughout the whole purchase. He was very knowledgeable of the vehicles in question and was kind enough to walk me through how to operate them while also checking in the next day to answer any other questions I may have had. Leaving that day, I can thank both James and Herbie for helping me to get my new vehicle which i am very happy with and hope to use for years to come. With this team dynamic, and open and accepting climate i plan on coming back when i need a new car in the future, and am recommending their service to my parents in their pursuit of a new Prius. More

Service? You bet, seldom witnessed these days, but ts here! OK, so my Truck failed inspection at a Service Station near my house. It failed, according to the Service Station, because my Parking Brake Light did OK, so my Truck failed inspection at a Service Station near my house. It failed, according to the Service Station, because my Parking Brake Light did not illuminate with the ignition in the 'ON' position (dash light and systems check), however, the Parking Brake light does illuminate with the Parking Brake depressed. The Service Station checked and checked and could not find out 'why'. I was charged for their troubleshooting and was advised to take my Truck to Toyota since they did all that they could (Truck sill having a failed sticker). Enter Paul Sonnhalter, the Service Lane Manager. Paul listened to the story and said, "I'll call you back within a half-hour", I figured, yea, right, I'll get a call some time tomorrow. Silly me,.... Paul DID call back and said that he checked with the Virginia's State Police, Inspections Department and they told Paul that certain cars and trucks, with my truck being one of the models, is operating as built and should not have failed for that issue. Wow, I was floored. I had spent many hours with an O'scope tracing signals, gave up, took it to a local Service Station where they checked things too and none of us could find the supposed 'issue'. Paul went completely out of his way to prove that the Truck is good to go and should have a valid 'passed' sticker. He gave me something in writing to show the Service Station so that they would 'pass' the Truck. All this at 'no-charge'. OK, now it has a 'good' sticker. All is well. Now, more about Mr. Sonnhalter,... He is an excellent reflection of Toyota's Mission Statement to treat everyone with dignity and respect, to include going completely out of his way to help me when I was totally beat-up trying to get a clear inspection. With mediocrity running rampant and 'good-enough' being the Mantra, not so with Paul. I cannot express enough how happy and lucky I am to have had the complete pleasure meeting Paul. Do not fear the Dealership people, these guys and gals are not the Reaper!. Priority Toyota is the Priority for folks like us trying to make ends meet. Thank You Paul Sonnhalter and also a big thanks to Richard Wagner, Paul's Manager, for backing up Paul's efforts. Being a VN Veteran, I formally Salute Paul and Richard, along with the entire Priority Toyota Staff. Give them all a visit, you will not be sorry. A Class Act, bar none!!! More

Services Service was excellent,all employees was very friendly and cooperative.Finance also nice.Cash counter not that much experts cashier to handle busy time Service was excellent,all employees was very friendly and cooperative.Finance also nice.Cash counter not that much experts cashier to handle busy time but still ok but need to be improve for good customer service of their sides. More

Other dealerships take notice We bought 2 new vehicles. Our experience at 2 other dealerships turned out to be a nightmare, they couldn't explain their #s to us and how they got t We bought 2 new vehicles. Our experience at 2 other dealerships turned out to be a nightmare, they couldn't explain their #s to us and how they got to a false payment plan. I'm a #s person/analyst, it's what I do for a living so I didn't think I was asking a wrong question. Alex and James were extremely pleasant to work with. They stayed with us until almost midnight to finalize the deals and we left not feeling ripped off but with a huge smile on our face!! Priority makes you the priority!!! More