Priority Toyota Springfield

Service? You bet, seldom witnessed these days, but ts here! OK, so my Truck failed inspection at a Service Station near my house. It failed, according to the Service Station, because my Parking Brake Light did OK, so my Truck failed inspection at a Service Station near my house. It failed, according to the Service Station, because my Parking Brake Light did not illuminate with the ignition in the 'ON' position (dash light and systems check), however, the Parking Brake light does illuminate with the Parking Brake depressed. The Service Station checked and checked and could not find out 'why'. I was charged for their troubleshooting and was advised to take my Truck to Toyota since they did all that they could (Truck sill having a failed sticker). Enter Paul Sonnhalter, the Service Lane Manager. Paul listened to the story and said, "I'll call you back within a half-hour", I figured, yea, right, I'll get a call some time tomorrow. Silly me,.... Paul DID call back and said that he checked with the Virginia's State Police, Inspections Department and they told Paul that certain cars and trucks, with my truck being one of the models, is operating as built and should not have failed for that issue. Wow, I was floored. I had spent many hours with an O'scope tracing signals, gave up, took it to a local Service Station where they checked things too and none of us could find the supposed 'issue'. Paul went completely out of his way to prove that the Truck is good to go and should have a valid 'passed' sticker. He gave me something in writing to show the Service Station so that they would 'pass' the Truck. All this at 'no-charge'. OK, now it has a 'good' sticker. All is well. Now, more about Mr. Sonnhalter,... He is an excellent reflection of Toyota's Mission Statement to treat everyone with dignity and respect, to include going completely out of his way to help me when I was totally beat-up trying to get a clear inspection. With mediocrity running rampant and 'good-enough' being the Mantra, not so with Paul. I cannot express enough how happy and lucky I am to have had the complete pleasure meeting Paul. Do not fear the Dealership people, these guys and gals are not the Reaper!. Priority Toyota is the Priority for folks like us trying to make ends meet. Thank You Paul Sonnhalter and also a big thanks to Richard Wagner, Paul's Manager, for backing up Paul's efforts. Being a VN Veteran, I formally Salute Paul and Richard, along with the entire Priority Toyota Staff. Give them all a visit, you will not be sorry. A Class Act, bar none!!! More

Services Service was excellent,all employees was very friendly and cooperative.Finance also nice.Cash counter not that much experts cashier to handle busy time Service was excellent,all employees was very friendly and cooperative.Finance also nice.Cash counter not that much experts cashier to handle busy time but still ok but need to be improve for good customer service of their sides. More

Other dealerships take notice We bought 2 new vehicles. Our experience at 2 other dealerships turned out to be a nightmare, they couldn't explain their #s to us and how they got t We bought 2 new vehicles. Our experience at 2 other dealerships turned out to be a nightmare, they couldn't explain their #s to us and how they got to a false payment plan. I'm a #s person/analyst, it's what I do for a living so I didn't think I was asking a wrong question. Alex and James were extremely pleasant to work with. They stayed with us until almost midnight to finalize the deals and we left not feeling ripped off but with a huge smile on our face!! Priority makes you the priority!!! More

Great experience buying a new vehicle We aren't fans of having to buy a new vehicle so we anticipated disliking it, but our experience at Priority Toyota turned out well and we left happy. We aren't fans of having to buy a new vehicle so we anticipated disliking it, but our experience at Priority Toyota turned out well and we left happy. James Hibbert was friendly, helpful, hard-working, and attentive to our needs. His knowledge and understanding of Toyota's product line was very impressive. We'll contact him again the next time we're in the market for a new vehicle. More

Service Work and Maintenance Really appreciate the honesty and integrity of Mr. Berry as he helped me decide how to best perform expensive repairs to my 2006 Prius. Work was acco Really appreciate the honesty and integrity of Mr. Berry as he helped me decide how to best perform expensive repairs to my 2006 Prius. Work was accomplished as promised and the difference is noticeable when we drive our car. Thank you!! More

Quality Very professional/competent sales team that exceeded my expectations. High quality, well maintained physical facilities provided a very pleasant custo Very professional/competent sales team that exceeded my expectations. High quality, well maintained physical facilities provided a very pleasant customer environment. Highly satisfied with my purchase experience at Priority Toyota. More

We Travel to Work with Paul We have moved two hours from Priority and live five minutes from another Toyota dealership, but make it a point to plan our maintenance around our vis We have moved two hours from Priority and live five minutes from another Toyota dealership, but make it a point to plan our maintenance around our visits to Northern VA. One of the idiot lights came on when I was not in NoVa and I went to the local dearlership. I told the service mgr that I just moved in and that leaving my service mgr in NoVa (Paul) was like leaving family, which is true. I can always find a new hair stylist or dentist, but service managers like Paul are a rare breed in my experience. He is the face of Priority for us and creates a First Class impression of the dealership. More

Quick and Efficient! I was in the market to buy a 2016 Tacoma. I went to this dealer because of Kumar Singh and Vicky. My family has bought vehicle from Kumar in the past I was in the market to buy a 2016 Tacoma. I went to this dealer because of Kumar Singh and Vicky. My family has bought vehicle from Kumar in the past and were vary pleased with the service we received. They didn't have the color we wanted (Silver), but were able to get 1 within a day. I am very happy with the price and service we got at this dealer. Will deferentially be returning to buy another vehicle here. More

Paul Sonnhalter gave me excellent service. Paul Sonnhalter gave me excellent service on a spur-of-the-moment need for service. He is the sole reason that I transferred to Priority from another Paul Sonnhalter gave me excellent service on a spur-of-the-moment need for service. He is the sole reason that I transferred to Priority from another Toyota dealership---he has always been very professional and easy to work with. He is a credit to your organization. Priority gave great service to me and I am impressed with their overall efficiency, appearance, and attempt to have a comfortable waiting area. More

Excellent Service Priority Toyota Springfield is a great place to purchase a car. My sales associate, James Hibbert, excels at customer service. He was extremely friend Priority Toyota Springfield is a great place to purchase a car. My sales associate, James Hibbert, excels at customer service. He was extremely friendly and knowledgeable. He assisted me in moving through the car buying process quickly. I would definitely purchase from James Hibbert again as well as Priority Toyota. More