Priority Toyota Springfield

Top Notch Dealer I had visited two other Toyota dealerships before I visited Priority and I must say I was very impressed with the greeting when I first entered the bu I had visited two other Toyota dealerships before I visited Priority and I must say I was very impressed with the greeting when I first entered the building. The staff was very cordial and inviting. My sales person Sanghar greeted me when I arrived and took the time to listen intently as I explained to him what i was interested in even tho i was not intent on purchasing on my first visit. On my return visit i was even more satisfied as we began to discuss my options. Again Sanghar was very attentive to my wishes. The staff at Priority made a huge impression and was the deciding factor in purchasing from them even tho I was offered a better price at another dealership. People do make a difference and Priority Toyota has the best by far. I will definitely recommend this dealership to anyone. Honesty and integrity and customer service is the driving force instilled within the entire organization. A very pleasant buying experience. More

Easiest Car Buying Experience! I would like to gratefully thank and highly recommend Milena Taborga, Client Advisor at Priority Toyota Springfield. Not only did Milena make this the I would like to gratefully thank and highly recommend Milena Taborga, Client Advisor at Priority Toyota Springfield. Not only did Milena make this the easiest car buying experience, she was courteous, helpful and friendly, answering all our questions efficiently and thoroughly. More

Wonderful as always She was helpful and full of smiles And I can't say enough great things about Jason Baker he took care of me fantastically and took care of all my tru She was helpful and full of smiles And I can't say enough great things about Jason Baker he took care of me fantastically and took care of all my truck needs More

Completely Satisfied! Excellent Service and customer care! I'm completely satisfied with priority Toyota and their excellent staff. I would highly recemond my friends fami Excellent Service and customer care! I'm completely satisfied with priority Toyota and their excellent staff. I would highly recemond my friends family and relatives to must visit priority Toyota once if they wanna have peace of mind ! Two thumbs up! More

Customer service is clearly not a Priority @ Priority Toyota This review is based on the service department at Priority Toyota. I made an online appointment for my ToyotaCare 10k service. I should have known at This review is based on the service department at Priority Toyota. I made an online appointment for my ToyotaCare 10k service. I should have known at that stage that something was wrong as it would not let me choose 10k service for my 2015 Toyota Rav4. The only service recommended was 5k, with a 30k service suggested?? My appointment was set for 7/12/2016 at 3:45pm. I show up on time, and walk into the service advisors area. Multiple service advisors sitting and talking to each other, with one service advisor assisting a customer. After waiting approximately 5 minutes for any advisor to acknowledge me, I finally walk down to one who is working at his computer. I advise I am here for my appointment, to which he asks if I know my service advisor. I advise I don't think I have one as I set it up online. He asks for my name, and asks if I have an appointment. I advise I do, and advise I received 3 confirmations of appointment, a voicemail, text message, and email. I attempt to show him the email to which he replies that he can't read that. He tells me its important to know my service advisor but he is continuing to check for my appointment. None of the 3 confirmations I received listed a service advisor. He finds my service advisor, and directs me down to him to sign in. I patiently wait my turn, which was complicated by the fact that they lost someone's car. Literally, a customer had requested the car have a car wash, and the service advisor could not find the keys/paperwork for the car. I advise I am there for the Toyotacare 10k service. I am told that it will be about an hour wait. I accept and go sit and wait. While waiting I witness several other circumstances that made me regret choosing this dealership. As an example, customers are told there cars are ready, handed their paperwork and then left to wait at the cash register for another 10 minutes. Literally 10 minutes I timed it using my phone. There did not appear to be any reason for the wait other than the Priority team felt like it. I notice signs up advising that valued customers can text to find out the status of their car. I text the number and do receive a message back, but it simply advised that texting was not available and I would need to check with my advisor. I wait until the hour is up and then go to find my advisor and ask for status. I am told it will be another 10-15 minutes but that he will come get me when done. I wait 20 minutes and then get up to go check on the status again. I can see my car sitting in the shop, apparently done. I go and ask the cashier if they have my key. They check and do not find it. I tell them I can see my car, and I need to go as I have kids to pick up. I also request to speak to the servie department manager. After waiting about 2 minutes, the manger, Richard Wagner, comes to see me. I ask him if making an appointment truly means that if I show up at that time then my car will be taken and worked on at that time. He agrees and advises that I should have been given an approximate time for the work to be finished. I let him know that my advisor, Adam did tell me approximately an hour, but that I was only here for the 10k Toyota Care check. This is essentially a tire rotation, fluid top off, oil change. He assures me he will close out my paperwork asap and bring it out to me. I stand at the cashiers desk and watch through the glass as he goes out, checks the computer for a few minutes then goes to my car and pulls it forward. He then proceeds to walk back to where it was parked, pick up a piece of paper, walk to the trashcan and then go to another car and proceed to move it behind mine. He then walks back to the computer and fiddles around some more before my advisor finally comes in with my keys. a 3:45 appointment time, to which I was on time, and I end up leaving the dealership at 5:30pm. Save yourself some needless hassle and frustration and visit a dealer who actually understands customer service and cares. In the Northern VA region these dealerships are a dime a dozen and all accept Toyotacare. As for me, I will not be back to this one, not to buy a vehicle and certainly not to have my car serviced there. More

Excellent Saleman Ebo Grant Great Customer service from Sales Consultant Ebo Grant. Love my new Sienna Le and am looking forward to a great continued relationship with Priority Great Customer service from Sales Consultant Ebo Grant. Love my new Sienna Le and am looking forward to a great continued relationship with Priority Toyota Springfield. My husband certainly does not like to be rushed when purchasing a new car. Ebo was extremely patient while my husband considered the price for an entire week. My husband came to realize that Priority's offer was the lowest and the service for life was unbeatable!! More

Customer Priority Kirk Etter was wonderful in helping make a difficult decision to buy a new car. He was very patient and attentive explained everything and went out o Kirk Etter was wonderful in helping make a difficult decision to buy a new car. He was very patient and attentive explained everything and went out of his way to help me make this difficult decision. Followed up to make sure that I was happy with the car. All the staff members were very courteous, helpful and explained the process. More

Satisfaction Guaranteed With Paul Sonnhalter I purchased a 2008 Toyota Avalon February 2016. Within 6 months the car needed service on several occasions leaving me frustrated and regretting purch I purchased a 2008 Toyota Avalon February 2016. Within 6 months the car needed service on several occasions leaving me frustrated and regretting purchase. Speaking with Paul Sonnhalter, service manager took ALL matters personally and resolved every issue at no cost. Occurring over 2,000 dollars. His genuine concern, honesty and efforts completely turned the negative into a POSITIVE experience. His no nonsense professional attitude is a asset to us all. EXCEPTIONAL customer service. I recommend Paul and his Service Department for outstanding performance concerning customers needs not the dollar. A man you can trust. I now am a proud owner of a Toyota Avalon thanks to Paul Sonnhalter. I am forever grateful!! More

Rock N' Roll If you need Toyota service in the Springfield area, Paul Sonnhalter is your man. He made our frame replacement process painless and worked diligently If you need Toyota service in the Springfield area, Paul Sonnhalter is your man. He made our frame replacement process painless and worked diligently to keep costs down. Paul is a no nonsense, straight shooter. Definitely recommend dealing with him for service..... More

Transparent process helped me. :) Charles was explaining every step away for difficult decision making process for me. I was able to trust him, and he made sure I was satisfied with e Charles was explaining every step away for difficult decision making process for me. I was able to trust him, and he made sure I was satisfied with every possible way. I appreciated his efforts to understand what I wanted and tried to accommodate. Also, like to thank his manager Stan. They were a great team!!! More