Priority Toyota Springfield

Reliable and Trustworthy Friendly, helpful people, that consistently take good care of my cars. They are very good about keeping in touch if you drop a car off for repair. T Friendly, helpful people, that consistently take good care of my cars. They are very good about keeping in touch if you drop a car off for repair. They will call you to discuss what they found, give you estimates for the different things that they recommend, and only do the work you agree to. The estimates are usually close to the actual costs. The work is usually done quickly, and their shuttle bus to the Springfield Metro station is a handy way to get to work if you drop your car off with them on a weekday. Thanks! More

Bought a new Corolla. Great service. Christina was awesome I. Helping us finalizing the deal. She took care of us and explained everything to us according to what works for us. Christina was awesome I. Helping us finalizing the deal. She took care of us and explained everything to us according to what works for us. More

Service Paul Sonnhalter is the best service manager I have dealt with as a Toyota owner for over fifty years. H takes care of my cars as if they were his own, Paul Sonnhalter is the best service manager I have dealt with as a Toyota owner for over fifty years. H takes care of my cars as if they were his own, More

Profesional y paciente, un vendedor muy centrado. Que buena atención, más que un vendedor es un apoyo para encontrar una solución. Nos acompañó en todo el proceso de seleccionar el auto, buscar alte Que buena atención, más que un vendedor es un apoyo para encontrar una solución. Nos acompañó en todo el proceso de seleccionar el auto, buscar alternativas y encontrar el que se acomodaba a necesidades y presupuesto. Lo que uno espera encontrar en un dealer. More

Repair brake rotors Everyone was great The repair was done in a a few hours. I really like the service center. They handled my drop off in just 10 minutes, the pickup Everyone was great The repair was done in a a few hours. I really like the service center. They handled my drop off in just 10 minutes, the pickup was just as quick. This was a warranty repair for which there was not charge. I have already recommended the dealership to a friend because I liked the experience of buying frojm them and the service so much More

Excellent buying experience First I would like to thank Herbie Rivera for making the deal so easy. I could not ask for any better deal after an excellent buying experience from P First I would like to thank Herbie Rivera for making the deal so easy. I could not ask for any better deal after an excellent buying experience from Priority Toyota in Springfield. I would definitely recommend this dealership to my friends and family. I gave this dealership a five star because they went beyond my expectations as far as getting me a great price for my new car and the car I traded in. The whole process went really smooth from sales to finance even after the car was delivered. More

Excellent experience Before I visited priority Springfield Toyota I went to 2 other brand dealers but my experience in Toyota was awesome specially I was very happy from a Before I visited priority Springfield Toyota I went to 2 other brand dealers but my experience in Toyota was awesome specially I was very happy from a Sales man Mr. Kevin he was great and helpful I just want to say thank you Kevin ??. More

Service Very disappointed in the service experience here. I made an appointment to drop my car off and have an alignment performed. I arrived an hour early Very disappointed in the service experience here. I made an appointment to drop my car off and have an alignment performed. I arrived an hour early and met for the first time Paul Sonnhalter my assigned service advisor. He told me that his best alignment guy wasn't in that day and said he would be in tomorrow morning and if I wanted I could leave the car and it would be completed first thing next morning. The service dept opens at 7 am on Saturday and I call around 1030 and was put on hold 3 separate occasions for 10 minutes or more each time with no one ever coming back to answer the phone. Each time I gave my name and year and model of car and each time was put on hold. I finally get fed up and arrive at the dealership at 11 while carrying my phone on speaker still on hold. I walk by my service advisor and not a mention of what the status is and finally Carroll Hymon helps me all while he is already helping another customer. Come to find out Paul had never entered my name or car in the computer system and that's why no one could find my car. What would've happened if something happened to my car with no record or transfer of vehicle proof. Keep in mind this is an $85k Toyota Land Cruiser. Finally the manager Bobby comes out and immediately tries to get to the bottom of where my car is and get it immediately into service. This was supposed to happen first thing this am and if I hadn't come in thy would have forgot about my car. Unacceptable. Bobby also acknowledged that the car should've been entered into the computer immediately and that most likely Paul had forgotten. Car dealerships make a living and keep the lights on via the service dept and I can easily see this place failing for inept and forgetful advisors. If you do decide to go here work with Carroll or Bobby. On the sales side James Braxton greeted me when I first arrived and even though he had never met me not was I buying a car he has gone above and beyond to help me get to service and be my advocate. If I could give a negative star review I would. I've now wasted a quarter of my weekend because someone doesn't do their job. An excuse of "well we service 300 cars a day" is not acceptable. If anyone wants to roll the dice with their car here hopefully they know where it is. All of this could have been avoided with a simple phone call updating me to the status of my car instead of putting me on hold and not communicating Update: still waiting and Paul came over and gave me a half hearted apology. Apologies are for the person apologizing not for the person being apologized to. It only makes you feel better not me. Paul says " I want to come to you like a man and apologize, I don't recall saying first thing in the morning but if I did I'm sorry". Thanks but no thanks for your half hearted apology. First off why wasn't my car entered in the computer system when your manger said that is policy. It more seems like you just forgot. Secondly you DID say first thing AM as I had plans around 11am and had you said afternoon or late am I would've never left the car. More

CAR BUYING MADE EASY! My salesperson, Oliver Aquilar had the patience and personality along with the characteristics that I look for in a salesperson. I was very comfortab My salesperson, Oliver Aquilar had the patience and personality along with the characteristics that I look for in a salesperson. I was very comfortable with his easy going professional manner as we reviewed used cars vs. new cars and then which new car. He was very responsive and understanding of my questions and concerns. When I finally made my decision to purchase a 2017 Camry, he worked diligently with Herbie Rivera to get the financial part of the process to the level of satisfaction I wanted and completed expeditiously. I would definitely recommend Oliver as the "go to" Salesman. Thank You Toyota Team...Paul Sonnhalter for recommending Oliver Aguilar; Oliver for being the conscientious, Excellent sales person that he is; and Herbie Rivera for going above and beyond to make the sale happen. GREAT TEAMWORK Guys! More

Excellent care by my Service Advisor My experience at Priority Toyota in Springfield Virginia could not have been better due to the efforts of Jason Baker and his team. Any further nee My experience at Priority Toyota in Springfield Virginia could not have been better due to the efforts of Jason Baker and his team. Any further needs that I may have for my Toyota, I will request to be handled by Jason . He went above and beyond my expectations to make sure my vehicle was not only serviced professionally but also clean. More