Priority Toyota Springfield

Paul Sonnhalter - Definition of Outstanding Customer Service For the past ten years I have taken my Toyota to Paul Sonnhalter and I have been so satisfied with the service he provides. I initially met Paul at A For the past ten years I have taken my Toyota to Paul Sonnhalter and I have been so satisfied with the service he provides. I initially met Paul at Alexandria Toyota, but when he moved to Springfield Toyota I was determined to move with him. Paul is trustworthy and most importantly is honest about the work that needs to be done to my car. In addition, he always provides valuable advice to help care for your car. He takes his time explaining every detail and walks you through the options available. Every time I go to get my car serviced I see Paul treating all his customers in the same manner. A truely remarkable person!! More

Best service manager in Northern Virginia For twenty years I've been taking my Toyota Camry's to Paul Sonnhalter for service. When Paul started working at Priority Toyota Springfield I immedi For twenty years I've been taking my Toyota Camry's to Paul Sonnhalter for service. When Paul started working at Priority Toyota Springfield I immediately started taking my Camry's there. Paul is a true professional and got the service records for both my Camry's set up with Priority Toyota right away. The first time I called him after he moved to Priority was because the starter on my 2004 Camry had worn out. When I got my Camry to Priority, Paul knew what needed to be done, got the vehicle in to be serviced, and set me up with a ride to the Springfield Metro Station so I could get to work. On my return trip he had a Priority vehicle pick me up and take me back to the dealership. Paul and the Priority service department had my car ready for me, washed and fully operational again. That's what it's like to work with Paul and the Priority Service Department. You know ahead of time they are going to be ready for you, get the service done, and have your vehicle ready for you in the appropriate amount of time it takes to service it. Paul is well known by his customers as a service manager who looks out for them and their vehicles, makes sure the work is getting done right, and keeps you informed on the status of your vehicle if you wait at the dealership for it to be serviced. You'll never have to look for another service manager or dealership once you take your car(s) in to Paul Sonnhalter and Priority Toyota Springfield because you'll get outstanding customer service and superior vehicle maintenance to keep them running for well beyond 100,000 miles. More

Always The Best Service I always bring my car in to Paul Sonnhalter for maintenance and for safety checkups before every long roadtrip. He has always been honest, deligent, I always bring my car in to Paul Sonnhalter for maintenance and for safety checkups before every long roadtrip. He has always been honest, deligent, and thorough. He listens to my concerns and knows how I use my car . Thank you Paul for to giving me peace of mind. More

Great Service! Paul Sonnhalter is my guy! I've been with him for years, even when he was employed by a different dealer. He always takes care of me and gives me t Paul Sonnhalter is my guy! I've been with him for years, even when he was employed by a different dealer. He always takes care of me and gives me the best deal possible when it comes to repairs. He's a straight shooter who gives you honest feedback on your vehicle. Thank you! More

A+ Deal . I really wondered if the hybrid Prius Two was for me as I viewed everything going on on the dashboard. However, James Hibbert was able to answer all . I really wondered if the hybrid Prius Two was for me as I viewed everything going on on the dashboard. However, James Hibbert was able to answer all my questions from "Do I really have to know all this stuff? (No.) to explaining all the components under the hood. I was switching from a Lexus 400LS and feeling the same way I did as I changed from my Canon AE1 to a digital Leica and Nikon. I was feeling resistant. James has taken a course on all this technical minutia, was tested and certified so that's the secret to his ability to rattle off all the specifics. And if he didn't know the cross over comparisons from my Lexus to the hybrid he said so. From experience I know not all salesmen do say so and one has to stand around listening to well known nonsense (because I also did my homework). This is the kind of service I appreciate. He is not a high pressure salesman preferring rather to let the quality and specifics of the Toyota speak for itself while acknowledging that you understand this viewpoint too. The Prius Two has an ergonomic dashboard that is very appealing. It's clean look should make for easy detailing. And since I'd done my homework I got a very good and fair deal on the 2016. This is the right time of year to buy because of the dealer incentives. The Priority type dealership also was new to me. I've lived here for over 35 years and have seen most of the dealerships in both states. This one is just a year old and feels like an airline terminal, has a Starbucks, a complimentary coffee machine, and free manicures one day a week! It looks like good branding to me...pretty snazzy. The only thing that could top it is if Zaha Hadid who designed the BMW showroom in Leipzig, Germany were still alive and started doing US showrooms. She designed the Transportation Museum in Glasgow, Scotland. More

CORDIALIDAD Trato muy cordial y profesional. Me atendieron rapido y muy bien. Llegue a la tienda sun cita, por un problema con los frenos de mi carro y me hicier Trato muy cordial y profesional. Me atendieron rapido y muy bien. Llegue a la tienda sun cita, por un problema con los frenos de mi carro y me hicieron espacio de inmediato. El servicio al cliente ha mejorado notablemente con respecto a mis visitas anteriores. More

Excellent Experience Recently brought my 2014 Tacoma in for a tire rotate, balance, and oil change. I had the pleasure of working with Service Advisor Paul Sonnhalter. H Recently brought my 2014 Tacoma in for a tire rotate, balance, and oil change. I had the pleasure of working with Service Advisor Paul Sonnhalter. He was very professional, courteous, helpful and went out of his way to make sure I was satisfied with Priority Toyota's service. The work was done right the first time, and on time by Edwin who was very helpful and answered all my questions without making me feel like they weren't important. I will recommend Priority Toyota service to friends and family. Employee's like Mr. Sonnhalter and Edwin are an asset to the company. They truly care about the customer. More

Dana Pablo is wonderful. She helped with directions and what to expect. She made the experience pleasant and worked with us for the eight hours .We got it done! She helped with directions and what to expect. She made the experience pleasant and worked with us for the eight hours .We got it done! More

Jason Baker assist I would like to recognize Jason Baker for his assistance in helping me get my 2005 Prius fixed with new headlight and battery. It was done quickly and I would like to recognize Jason Baker for his assistance in helping me get my 2005 Prius fixed with new headlight and battery. It was done quickly and within the budget quoted. He also saw to it that a recall notice was taken care of. By the way Jason is not shown on your employee list. More

Great Experience We were truly impressed with James Hibbert of Priority Toyota Springfield. We appreciate how he took the time to explain all of the features of our n We were truly impressed with James Hibbert of Priority Toyota Springfield. We appreciate how he took the time to explain all of the features of our new Corolla. He synced our cells phones for us and was very thorough in everything. He is a polite young man and was never pushy or rude which is one of the biggest reasons we bought our new car here. More