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Priority Toyota Springfield

Springfield, VA

3.8
449 Reviews

7601 Loisdale Rd

Springfield, VA

22150

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Showing 449 reviews

November 19, 2025

Dwayne always take care of me and is very pleasant. This is first time I had an issue about my service and it wasn't Dwayne. I am not sure if washer fluid is supposed to be topped off, but it wasn't an More

by Kia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Earl Stevens, Dwayne McClain
Nov 24, 2025 -

Priority Toyota Springfield responded

Kia, thank you for your feedback. We're glad to know that Dwayne has consistently taken care of you. I apologize for the oversight with your washer fluid and the disarray in your car. We take this kind of feedback seriously and will address it with our team. If you'd like to discuss further, please feel free to reach out directly. Thank you, Robert Bell - Service Manager - robert.bell@priorityauto.com

November 18, 2025

Easy to make an appointment, courteous and knowledgeable service reps. Got me out of there within the time quoted More

by Rirwin12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melisa Diaz Ze, Pamela Monico
Nov 19, 2025 -

Priority Toyota Springfield responded

We're proud to hear our team got you in and out on time. Thank you for choosing Priority Toyota Springfield and sharing your feedback!

November 17, 2025

Dropped Van for Oil Change. First time parked at home I noticed small puddle of oil on garage floor. Time to double check everything. More

by michaelvwinters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NOT sure
Nov 17, 2025 -

Priority Toyota Springfield responded

Thank you for reaching out. Please contact our service team directly to discuss this situation in greater detail. We apologize for any concern and we hope to speak with you soon. Robert Bell - Service Manager - robert.bell@priorityauto.com

November 15, 2025

Car delivery was not good! I was waiting for my car on the beach for 30 minutes. Nobody was helping. Later I found my car with door open and key in the car outside … I was in More

by Nigusu
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The agent that helped me - Asian who sits at the last desk was exceptional in handling. The problem was delivery after service
Nov 18, 2025 -

Priority Toyota Springfield responded

Hi Nigusu. Thank you for bringing this to our attention. We apologize for the experience, and we'll share your feedback with our team to help improve our services. Please reach out to us at your convenience so we can discuss this situation in detail. Robert Bell - Service Manager - robert.bell@priorityauto.com

October 29, 2025

Their porter was supposed to get my vehicle but instead picked up another porter who sat on all my personal items and food on the passenger seat. What nasty human sits on someone's food to avoid walking up More

by Zielin9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dwayne McClain
Oct 30, 2025 -

Priority Toyota Springfield responded

This doesn't sound like the attentive and respectful service we expect from our team, and I apologize for any embarrassment or frustration this situation has caused. I would like to address these issues with my staff and ensure that your needs are met in a professional manner. Please reach out so we can address this. Thank you. Robert Bell - Service Manager - robert.bell@priorityauto.com

October 18, 2025

Very nice and not rude at all and was very kind they helped us so much. More

by Sandeep singh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Belliard
Oct 20, 2025 -

Priority Toyota Springfield responded

It’s so good to see this five-star review! It makes us happy knowing you received the best service. We’re here if you ever need anything in the future!

October 11, 2025

I went for Oil change few days ago, The Service Advisor Jessica was terrible and unprovisional I'm very dissatisfied with my Service. The Service was done, She didn't come up to me whatsoever to let me kno More

by dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica, Showers
Oct 13, 2025 -

Priority Toyota Springfield responded

Dave, we're disappointed to hear about your recent visit. Our team prides itself on providing attentive and thorough service throughout the entire process, and it's concerning to see that we let you down. If you could send me an email and share more details about what happened, I would appreciate it. Robert Bell - Service Manager - robert.bell@priorityauto.com

October 06, 2025

All the people there were very nice and good. I will definitely recommend a friend More

by gladystanya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob
Oct 06, 2025 -

Priority Toyota Springfield responded

It’s so good to see this five-star review! It makes us happy knowing you received the best service. We’re here if you ever need anything in the future!

October 05, 2025

Great customer service, very knowledgeable sales staff who understands the needs and helps throughout the purchaser process. More

by Veera
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maihan Wali
Oct 06, 2025 -

Priority Toyota Springfield responded

Congratulations on your new vehicle, Veera! We hope you continue to choose Priority Toyota Springfield for all your auto needs. Have a great day!

October 03, 2025

Coming in here I didn’t expect to walk aaay with the car of my dreams. These guys made it happen and I couldn’t have been more appreciative. Thank you to my long time friend Erin for making this deal possib More

by Huneiti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Avila
Oct 06, 2025 -

Priority Toyota Springfield responded

Congratulations on the new car! It's wonderful to hear that Erin and Will made the process smooth and enjoyable. Thank you for choosing Priority Toyota Springfield, we wish you safe travels ahead!

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