Priority Toyota Springfield

The process of purchasing a new vehicle here was completely transparent. At the beginning we were presented with a quote that contained all the costs that made up the final purchase price, so it wa completely transparent. At the beginning we were presented with a quote that contained all the costs that made up the final purchase price, so it was always clear what the final cost would be. We were presented with additional dealer add-ons, but never were we pressured to consider them. Everyone we came into contact with was polite, positive, and helpful. More

I bought a pre-auction car expecting better quality since it is from a Toyota dealership. It failed Maryland inspection because of engine mount. They don’t warranty, clean or inspect the car but charge over it is from a Toyota dealership. It failed Maryland inspection because of engine mount. They don’t warranty, clean or inspect the car but charge over market price. I would’ve been better off going to Craigslist or an auction. I’ve purchased three Toyota’s from Waldorf, Toyota. I wasn’t expected to be completely blind sided and robbed. More

A company that is penny wise and a dollar poor. zero stars for my purchase. but more stars because some of the staff were so kind and helpful. I bought a used car from Priority. I specifical zero stars for my purchase. but more stars because some of the staff were so kind and helpful. I bought a used car from Priority. I specifically asked them and was told the background was fine. I made a mistake in taking their word.. Later I went back and was attempting to trade in my car for a new car. They told me my car was in a serious wreck so I won't get as much money. I learned the hard way they are not an honest company. I won't do any business with them in the future. And I will tell others of my experience. (note. the person I worked with is not listed, but it makes you select someone so I selected a random person I never met) More

Today, April 29, I was at Priority Toyota Springfield for a 60k maintenance on my 2018 Corolla SE. After a few minutes the technician told me the car needed to have the brakes replaced. I said to myself – ho a 60k maintenance on my 2018 Corolla SE. After a few minutes the technician told me the car needed to have the brakes replaced. I said to myself – how can the car need new brakes when it just passed state inspection on April 8th. And BTW, the inspection was performed at the same dealership. Whoever did the inspection should have his/her license revoked because he/she put me and the passengers at risk thinking that the car was safe to drive. We’ve been having issues with this dealership for some time, and it seems like nothing is being done to rectify the problems/complaints raised by the customers. I looked at other reviews by other customers and it’s not only us who’s complaining. For what it’s worth, think about going to some other Toyota dealership before coming to Priority Toyota Springfield. BTW, if ever they respond to your complaint, you will get the following canned message. What a terrible customer service !!! “Priority Toyota Springfield responded We apologize for your poor experience with our dealership. We never want our customers to feel this way. We encourage you to reach out to priorityrep@priorityauto.com with further concerns regarding your experience.” More