Priority Toyota Springfield

Our experience with Hector and Priority Toyota on the purchase of our new Highlander Hybrid has been excellent start to pickup of vehicle. purchase of our new Highlander Hybrid has been excellent start to pickup of vehicle. More

Exceptional team. Hector represented high level experience and professionalism. Top notch experience and I will revisit and purchase again when upgrading future vehicl Hector represented high level experience and professionalism. Top notch experience and I will revisit and purchase again when upgrading future vehicles as well. More

On February 9, 2023, I purchased a 2019 4Runner, when I made this purchased a traded a Jeep Wrangler. Of course, it had a loan in which Priority Toyota Springfield was to pay off. When making the deal we o made this purchased a traded a Jeep Wrangler. Of course, it had a loan in which Priority Toyota Springfield was to pay off. When making the deal we obtained a 10 day pay off, 14 days later the loan has still not been paid off. When signing documents, I signed a document stating I was responsible for any balance over the calculated payoff, of course when I signed said document, I was under the impression that the loan would be paid off with in the allotted 10 days, I will be honest my purchase seemed seamless and was very easy. Honestly, I absolutely would have given a 5-star review, however when I was asked for the review, I was also promised a black out kit would be mailed to me...well needless to say I have not received it. Truthfully the black out kit is not that important to me, but now it has become the principal of the matter, you made a promise on an agreement but once I pulled out of the lot you not only forgot your promise, but you also forgot to pay off my trade. Get it to together please and don't expect me to pay the interest on the additional days. More

My RAV4 was taken here for extensive mechanical repairs after a car accident. They allowed a technician to take my car home overnight and I have screenshots from the app Toyota gave me when I purchased the after a car accident. They allowed a technician to take my car home overnight and I have screenshots from the app Toyota gave me when I purchased the car showing it was taken to multiple locations that night. The windows were opened and doors unlocked multiple times, all while it should of been secure at Toyota. The manager Susan said “they needed to test drive it”. They never notified me if was going to be taken home overnight. Nobody was ever able to show me a policy saying this was allowed. Multiple people I talked to from Toyota said this should have never happened. I called the corporate 1800 number twice and was told someone would get back to me, but nobody did. Only staff from Priority called me back and they were rude and unprofessional. Susan even hung up on my father when he tried calling on my behalf. The experience was so bad, I will be selling my car so I do not ever have to deal with Toyota ever again. More

I rated you a 1-star only for this transaction. I've been a customer of Priority Toyota since it was called Kay Jennings on Backlick Rd. I already bought 3 RAV4s, a Corolla SE, an iM and lately a 2 I've been a customer of Priority Toyota since it was called Kay Jennings on Backlick Rd. I already bought 3 RAV4s, a Corolla SE, an iM and lately a 2019 CHR from this dealership and I've been happy with the service until I met this Sam Robles. Your Business Manager Sam Robles is a jerk. He was selling me $8000 worth of warranties on a used car worth $12,830 — that’s 62% of the value of the used car. He rushes you to put your signature on the paperwork. He is an uneducated unprofessional employee. He has a bad persona. He called us a ‘double standard’ because I have warranty on my car and my son does not have it. His job is to process the paperwork and not make cynical remarks. He needs to be disciplined or fired coz he could be doing the same thing to other Toyota customers. Priority Toyota Springfield is going to lose customers because of him. More

Took my sienna in for a simple recall on August 30. While under their care, one of their employees stole six Home Depot merchandise cards from the car interior. Their service manager, Justin, said he w While under their care, one of their employees stole six Home Depot merchandise cards from the car interior. Their service manager, Justin, said he would investigate and get back with me that evening to resolve the issue. No return call from him or any response from the three voicemail and three email i've left for Justin and for Tony Woods, the general manager. Apparently their plan is to ignore problems and hope they go away. I wouldn't take my car there again under any circumstances. Very unprofessional and apparently not too honest either. I've filed a written complaint with Toyota headquarters in Plano, Texas. More

I made a $2500 deposit on a vehicle. I ended up not taking the vehicle since we found a car at another dealership better suited for us. They kept the deposit after telling me they wou I ended up not taking the vehicle since we found a car at another dealership better suited for us. They kept the deposit after telling me they would refund me (over a month now) and it’s still showing up on my credit card statement. I spoke to the manager Zamir and he transferred me to a dead dial tone. I called back and someone else hung up on me. I contacted the original sales person and they left the store. Do not do business with this dealership! More

Priority Toyota Springfield was very elegant and had an amazingly friendly staff. The selection of vehicles they had was also very impressive. Hector was a very professional sales rep and was a huge help i amazingly friendly staff. The selection of vehicles they had was also very impressive. Hector was a very professional sales rep and was a huge help in every step of the way! At one point I didn’t think this deal was going to happen but Hector made it possible! More