Priority Toyota Springfield

Horrible Customer service This is regarding a absolutely horrible customer service , a bad day at Priority Toyota Springfield.I own a 2005 Highlander ,with a preschedule serv This is regarding a absolutely horrible customer service , a bad day at Priority Toyota Springfield.I own a 2005 Highlander ,with a preschedule service appointment I went for an oil change on Nov 30 2017 and requested for mobile 1 synthetic oil which I have been doing for long time and they put the wrong regular oil in my car  and ask me to pay $130.The service adviser Mr.Shaun Capp was so cruel and rude, I decided to talk with the manager about the oil change , instead of apologizing about the mistake ,the customer relation manger I guess her name is Susan, was very rude ,and disrespect to me.While I was taking with her she was so upset with me,and left the room didn’t even answer my question,she doesn’t know how to treat and deal with customers. She is a very bad on customer relationship , there’re are plenty of places I could go, I choose this location as this was close to my house, I just waisted my time going there. I’ll not recommend anybody  to visit Priority Toyota Springfield for any services. I am trying to reach Toyota HQ regarding this issue. Please kindly convey this message to Mr.Dennis Ellmer I thing he’s the president of the company.This kind of unacceptable customer service is not tolerable. Thank you for your time. More

Great Salesman Earl helped me with a toyota rav 4 purchase that I had been researching weeks on, he made the process smooth and I was in and out of toyota within 3 h Earl helped me with a toyota rav 4 purchase that I had been researching weeks on, he made the process smooth and I was in and out of toyota within 3 hours. More

They do not value their customers at all. Absolutely horrible sales managers! I will NEVER buy another car from this group again. Once a deal is done, no effort at all is put into ensuring you Absolutely horrible sales managers! I will NEVER buy another car from this group again. Once a deal is done, no effort at all is put into ensuring you are a satisfied customer. If you like sitting around waiting for hours while sales managers goof-off like teenagers, or if you like the “this deal is only good for today” sales approach, then maybe this place is for you. I guarantee you will not feel valued as a customer if you buy from these guys. More

Didn't rotate tires I purchased a service contract which included 5k service intervals, they immediately forget you have this contract. After showing proof they said t I purchased a service contract which included 5k service intervals, they immediately forget you have this contract. After showing proof they said they'd rotate the tires, etc. I see the car already in the pickup area, the service rep says 20 minutes. I go inside walk the accessory area for a few minutes and return to the bay to see my car still there. I dropped off my bags and see the rep approach, I think he's going to take the car back for the rotation but he said no, it's done. He can't give me a receipt because he can't undo the charge for the oil change that I prepaid. I don't believe the tires are rotated but there's apparently no service manager at night. There is no brake dust on my rear rims. My front rims are filthy, I have rear drums because Toyota saved $20 per unit... drums don't get the rims dirty, disc brakes leave dust... My front rims are filthy... My tires were not rotated. Holly xxxx am I pissed off, the inside staff are not friendly, the lady at the coffee bar couldn't understand me, but she made my coffee and was nice, the coffee left me a little underwhelmed, but she was nice. I would have bought the car there and had free oil changes but they wouldn't give me their trucar car valuation of the new car I wanted, but I take it there for service. I need to get a refund on this service contract and move service departments. More

Issue Resolved We purchased a vehicle and although we had an issue, it was ultimately fully resolved. I was pleased they made an effort to work with us on a resoluti We purchased a vehicle and although we had an issue, it was ultimately fully resolved. I was pleased they made an effort to work with us on a resolution. Mohammed and Leilani were great. More

Another disappointment I received an email from Toyota corporate few days ago in which they informed that my car was concerned by the recall for a passenger`s airbag issue a I received an email from Toyota corporate few days ago in which they informed that my car was concerned by the recall for a passenger`s airbag issue and I should to take it to one of their dealerships as soon as possible because it`s a safety issue .As result, I chatted with one of their online agent support and she told that she will let know the service know and he will call me as soon as possible to fix it. However, I kept waiting for almost four days and know nobody called me, so I had to call them again and it was the same answer, and they said they will see if they have the part in their stock before they schedule my car for reparation. after three days I called them again and the agent on the phone after I explained to him what happened transferred my call to the service manager but it seemed to that she is too fancy since she did not pick up the phone. in fact, i stayed on the phone for almost 5 minutes and no one picked it up .so I had to call their corporate and the guy on the phone called them right away to understand why they don`t want to schedule me but he did not get any correct answer. after a few minutes, they called me to tell me that they have the part and they will fix my car in three days. the only question I m asking these people. why don't you show any consideration for your valuable costumers? More

Highly unsatisfactory experience The Sales Department team needs to know that the Service Department team at Priority Toyota Springfield is making a very poor job in honoring the exte The Sales Department team needs to know that the Service Department team at Priority Toyota Springfield is making a very poor job in honoring the extended guarantee. After more than a month of my time and energy consumed, over 20 phone calls to the dealer, 3 calls to Toyota Corporate, 3 appointments, and a lousy attitude at all levels, the claim still unresolved. I believe it is time to say enough is enough. 15 years of a loyal customer have ended here, in a highly unsatisfactory experience. I am moving forward to receive the priority I deserve. More

Worse xxxx in the business I negotiated a deal on a used MB, down from $16,900 to $15,700, but when the finance people drew up the settlement, they added $3,500 back into the pr I negotiated a deal on a used MB, down from $16,900 to $15,700, but when the finance people drew up the settlement, they added $3,500 back into the price (including the negotiated discount, dollar for dollar), raising it $19,300 - what dishonest xxxxxxxx! I gave them one star because I have to give at least one star! More

Great service! I took my Mazda to Priority Toyota for an oil-change and tire rotation as part of my Priorities for Life deal and had a great experience! While I didn I took my Mazda to Priority Toyota for an oil-change and tire rotation as part of my Priorities for Life deal and had a great experience! While I didn't buy my car from Priority Toyota, I still was able to get my free oil change and Paul was kind enough to provide a complimentary tire rotation, which was not expected! He was extremely informative and took the time to answer my questions. Appreciated his customer service, as it's not typical to have a great experience getting service done at a dealership :) More

Wasted my time I went in after negotiating a price online. When I arrived they took 3 hours to finally give me the price worksheet. After agreeing on the final price I went in after negotiating a price online. When I arrived they took 3 hours to finally give me the price worksheet. After agreeing on the final price, they took another hour before finance manager met with me... he then tried to exploit me by giving me a 5% interest rate.... my credit is well over 750 for reference. He said take the car at this apr or leave, I had no option to use my own bank... wasted 4 and a half hours. Never coming back More