Priority Toyota Springfield

Paul Sonnhalter - Trusted Service Advisor Paul Sonnhalter has been my service advisor for 13+ years now, and he has repeatedly given me professional and reliable and trustworthy advice on the Paul Sonnhalter has been my service advisor for 13+ years now, and he has repeatedly given me professional and reliable and trustworthy advice on the service needs of my vehicles. In every encounter, he's been professional, accurate, helpful, and friendly. I trust him implicitly, to the point I followed him to his current dealership. How often can you say that about a service advisor? More

Bad customer service department For the first time I was so disappointed by the customer service especially for how the advisor Dana ignored me, answered her cell when I was talking For the first time I was so disappointed by the customer service especially for how the advisor Dana ignored me, answered her cell when I was talking to her, she did not listen the issue I explained about my car and it was not fix. I did not feel value as a customer at all, she was totally rude. She was worry about her food than customer. More

Hasn't followed through with any of his promises I recently purchased a 2012 dodge avenger from Ricardo and was told he would order an antenna for it. He has not done so yet and is kind of condescend I recently purchased a 2012 dodge avenger from Ricardo and was told he would order an antenna for it. He has not done so yet and is kind of condescending when I come in to the dealership. I would not recommend doing business with Mr.Richardo. More

The best in the bizz Worked with a sales manager Paul Ramage. He made the process the best. I will buy all my cars from him!! He knows how to take car of his customers!! Worked with a sales manager Paul Ramage. He made the process the best. I will buy all my cars from him!! He knows how to take car of his customers!! More

Do not bring your car here for repair!! Brought in car for service. They didn't put In oil and clogged up oil pump filter then recommended entire unnecessary engine overhaul for $4000! Brought in car for service. They didn't put In oil and clogged up oil pump filter then recommended entire unnecessary engine overhaul for $4000! More

Great services. Great price. This was a great dealership, that provided great service, and a great price. We shopped around a lot, and this place was by far the best on all counts This was a great dealership, that provided great service, and a great price. We shopped around a lot, and this place was by far the best on all counts. Thank you! More

RACIST SCAM ARTISTS! ! ! I wish i could give them ZERO stars! I spoke to Desiree DeMott (Internet Sales Manager) On Jan 1st and requested an OTR price for a 2017 Highlander I wish i could give them ZERO stars! I spoke to Desiree DeMott (Internet Sales Manager) On Jan 1st and requested an OTR price for a 2017 Highlander XLE in writing as i did not want to drag my pregnant wife and 2 year old daughter in freezing weather to a dealership over an hour away in vain. She emailed a 'FINAL OTR price' of $34,214.61 . On reaching the Dealership and test driving the vehicle, i confirmed the OTR price with the salesman. When the finance lady came over, she demanded that i pay $3000 over the OTR price quote i had in writing. One of the Sales managers (Paul Rumage) claimed that he would not sell me the car at a loss if i dont pay $3000 over the OTR price quote. The Racist manager then yelled at me on the floor that i needed to learn English first and threatened to call the cops on me and my family! After wasting the entire day and getting humiliated by racist epithets and being threatened, I could take it no longer and left. This is the worst customer service i have ever received from any business...period! I have already submitted a written complaint to the Motor Vehicle Dealer Board (Virginia) and Toyota customer service (toyota_cares@toyota.com). All complaints to Toyota's customer service become part of the permanent record of the dealership and are used to decide if the dealership's licence should be renewed. All these SCAM ARTISTS care about is selling a car...morals, and ethics and decency be damned! Delete review More

Bought new 2017 Highlander from Ricardo Grant Great service from Ricardo Grant. Ricardo is a Marine Veteran. Purchase process went smoothly and will buy more Toyota's from Ricardo in the future. Great service from Ricardo Grant. Ricardo is a Marine Veteran. Purchase process went smoothly and will buy more Toyota's from Ricardo in the future. Highly recommend. Regards, Tobin Seven, Army Veteran. More

Review for Mohammad Nooran Thank you Mohammad for your help! You did great job! We are happy with our new car and we had a good deal Lioudmila Blinov Thank you Mohammad for your help! You did great job! We are happy with our new car and we had a good deal Lioudmila Blinov More

Service Super service'Paul took time to explain in uncompliced language what needed to be done.He is a great asset to your org. Keep up the good work. Super service'Paul took time to explain in uncompliced language what needed to be done.He is a great asset to your org. Keep up the good work. More