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Priority Toyota Springfield
Springfield, VA
402 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 402 reviews
August 18, 2019
Simple Easy Deal full of Lies Backstory- found a tundra at this location I was extremely interested in. Emailed them and texted the sales person I was coming in Sunday. Even texted Backstory- found a tundra at this location I was extremely interested in. Emailed them and texted the sales person I was coming in Sunday. Even texted and said I was running late on Sunday. Arrive at dealer- first thing she does after giving her my backstory on the car I own is question where I got my trade in value from. KBB and I valued it at fair. Then she questioned my credit (651) implying that wasn't good enough and finally responded with "well if we can't get you in what you want we will find something for you." No lady, I didn't want anything else I wanted that truck. Flash forward 20 minutes later- she shows up in the wrong truck. An older clearly different model. She politely lied and said "no it's black I don't know why those colors are listed" when I pulled up the autotrader listing Lie #2 enthusiastically occurs "oh those are stock photos" really lady all 26 of them are stock photos plus a different inventory number? Enter Lie #3 "oh shucks my guy must have given me the wrong keys. Because the stock numbers are so close" Off she goes and reappears 22 minutes later (at this point I've been at the dealership for an hour) a half hearted Lie #4 ensues "so someone else is testing driving your car and wants it. So the sales guy is hiding it" At this point I left, I realized once a xxxxxxx a xxxxxxx they will always be. To make things fun and this review longer. She decides to text me saying "it was in the body shop" I can only assume this Lie #5 was aided by the sales manager in hopes that after being gone for an hour I had calmed down and was ready to return to getting screwed. You can tell by my photo I wasn't interested. More
by Biscodave
Employees Worked With
Milena Taborga
August 10, 2019
Purchased used Frontier pickup -- Hector Amaya is the best! Just purchased a 2014 Nissan Frontier from Priority Toyota Springfield. We worked with many sales associates/managers and other staff, but if not for Just purchased a 2014 Nissan Frontier from Priority Toyota Springfield. We worked with many sales associates/managers and other staff, but if not for Hector Amaya's involvement before, during, and after our purchase this dealership would not have closed the deal with us. Hector was with us through the test drive and decision process. He answered all our questions immediately and accurately. His knowledge of the vehicles and options (as well as Priority's services) is remarkable. Even better, Hector was engaging and a pleasure to spend time with. What truly set him above his peers is how he handled a problem revealed to us by others on the Priority staff only after the sale was completed. Hector assumed responsibility and took action. He corrected the problem within hours of our call (at the dealership's expense) -- going above and beyond the expectations of a sales person. Hector Amaya should be recognized as an example to his colleagues at the Priority Toyota! Thanks, Hector! Note: I will submit a separate review of the others we worked with who did not reflect the values and professionalism that we expected from Priority. In this review I only want to recognize Hector's extraordinary support. More
by John
Employees Worked With
Hector Amaya
August 09, 2019
Unprofessional We bought our car in spite of having to work with Jae. On our first visit, the car we specifically came to see had an issue with the keys so we left. We bought our car in spite of having to work with Jae. On our first visit, the car we specifically came to see had an issue with the keys so we left. When we returned we had the pleasure of working with Hector, but Jae continued to insert himself into the dealings. He sat with us and explained how the missing/inoperable key wasn’t our fault, complained about the organization as a whole and some of the management specifically, and managed to insert the F word into our conversation. Wildly unprofessional on so many levels. We contacted Hector and asked to deal with him exclusively. More
by Cat
Employees Worked With
Jae Yang
August 08, 2019
Excellent Service Service Representative Paul Sonnhalter was excellent to work with and is an excellent credit and representative for Priority Toyota. He is fair to hi Service Representative Paul Sonnhalter was excellent to work with and is an excellent credit and representative for Priority Toyota. He is fair to his company but also to his customer. A recent example was my taking my 2003 Highlander for service, including an emissions inspection. Upon arrival I had several dash light icons on. He quickly advised that these lights indicated a problem in the emissions system. Rather than automatically having his dealership perform a very expensive replacement, he first suggested that one part on this 16 year old car be cleaned up. After doing so, the dash lights went out. I then drove the car about 70 miles and returned, and the emissions test was successful. This is an example of keeping the best interest of the customer in mind. Paul Sonnhalter makes me feel very comfortable that I am getting what is necessary, but no more. He is the primary reason that I take both of my cars to Priority when service is needed on either of them. He is very courteous and friendly, keeps me very timely informed, and consistently gives me good advice that I feel very comfortable in relying on. More
by redskinman
Employees Worked With
Paul Sonnhalter in Service
August 06, 2019
poor management with shotty customer service Got my car inspected....everything passed. A week or so goes by the front brakes go bad. Go in to get brakes fixed....attendant tells my wife she has Got my car inspected....everything passed. A week or so goes by the front brakes go bad. Go in to get brakes fixed....attendant tells my wife she has 2 bald tires and needs new ones. Tires aren't bald. Trying to get one over on my wife? Tells my wife the warranty is inactive and wiil cost $700 to fix broken door lock. Wth? Some shady stuff goin on here. No one answers the phones and asked 5 different people what time does service department close and 5 different answers. One of those people was a manager. Emailed Suzan danfora still no response. got an online response from amar rana ......after playing phone tag with him for several weeks, i went in to get an emissions test done and a few other things, was given a two year old emission inspection form from when the car was purchased. was charged for an emissions inspection that never happened. gave amar rana a call, he answered and said he would come see me in a few minutes in the service deptartment. i waited and waited.....he never showed up and this guy is a general manager. wow such poor customer service over and over. More
by toby
Employees Worked With
suzan danfora, Amar Rana
July 30, 2019
Good until issues; horrible follow through from all levels We purchased two used cars early June 2019 and everything went smoothly through that process. Our issues started afterwards concerning getting the ti We purchased two used cars early June 2019 and everything went smoothly through that process. Our issues started afterwards concerning getting the titles to our vehicles. We had to make two trips to the dealership for temporary tag extensions, and we live 1.5 hours away. It took over six weeks to get the title to get the title to one of our vehicles, and then it still was not complete, which resulted in me driving to the dealership to get the paperwork they left out that the DMV needed. I was made to wait an hour, though I was told it would all be ready for me when I arrived. We still do not have the title to our second vehicle, and follow up has been non-existent even up to the General Manager level, except for our sales agent, Jae Yang. He is been consistent, even apologetic, though this is completely out of his control. It is the title department and management who do not follow up, follow through or get back after telling you they will. For these reasons, I would not recommend this dealership. I want to deal with people at all levels -sales through management- who I can trust. When there is an issue, I want them to resolve it and communicate clearly. I expect them to return phone calls and call/email when they say they will. This has not been the case with Priority Toyota Springfield. More
by Blessed3x
Employees Worked With
Brenda Lee, Amar Rana, Jae Yang
July 26, 2019
Amazing buying experience working with Jae Yang A few months ago, my sister bought a brand new 2019 Toyota Corolla Hatchback SE. Jae Yang was the absolute professional in assisting us with all of ou A few months ago, my sister bought a brand new 2019 Toyota Corolla Hatchback SE. Jae Yang was the absolute professional in assisting us with all of our needs. He patiently answered all of our questions and concerns. He was kind, caring, and made us feel comfortable in our purchase. We really enjoyed our car buying experience at Priority Toyota. Not to mention free oil changes for life. We really enjoyed working with Jae and will return again when we are in need of a new car. More
by SYLee
Employees Worked With
Aaron Tschirhart, Haithem Najar, Jae Yang
July 25, 2019
Awesome experience Our sales man (Jae) was excellent, very professional and courteous. He changed my car buying experience. It was quick and fun. Thank you Jae Yang! Our sales man (Jae) was excellent, very professional and courteous. He changed my car buying experience. It was quick and fun. Thank you Jae Yang! More
by mafi
Employees Worked With
Mustafa Finance Manager, Mo Abdelhamid, Haithem Najar, Jae Yang
July 25, 2019
Best Experience I called Priority Toyota in search to purchase a new Highlander after I stopped by Bill Page Toyota and a salesman by the name Jae picked up. After sp I called Priority Toyota in search to purchase a new Highlander after I stopped by Bill Page Toyota and a salesman by the name Jae picked up. After speaking with him I was not to sure if I wanted to go in the dealership since he did not want prvoided me a price over the phone but I went and saw him about a 10 days later. Before I went into the dealership I spoke with my Vietnamese friends who purchased a RAV4 from Priority and he told me that Jae was amazing. He told me that he did not purchased a car from Jae but told me that his friends purchased cars from him and that they were all happy and had a pleasant non high pressure experience working with Jae. Because of the stories he told me I gave Jae a call and went to see him. We did not buy our car on ur first visit but during this time Jae was very patient and understanding of our needs during the whole process. He even stayed late to assist us get our car and made sure everything was right the first time. There was hiccup at delivery but far enough it was not problem for Jae since he let us go that day and had a appointment for us couple days later to address the issue and during this time his followed up was amazing. I knew everything that was going on. Jen was our finance manager and she was very patient with us and answer all our questions and and made sure we were taken care. This car buying experience was easy since I had a team from Priority that cared. Jae and Jen is very efficient and pleasant to work with since he/she was all about making the customer happy at the end of the day. If anyone is in a market for a new Toyota go see Jae Yang since he is a advocate for his customers. If you want the best price go to Priority Toyota since I got the lowest price in town better than Bill Page. Thank you and we love our SUV. More
by LN72
Employees Worked With
Jen Han, Jae Yang
July 24, 2019
Very friendly, Helpful and Efficient If you are in the market for a Toyota, do not go anywhere else but Priority Toyota Springfield! I had an awesome, stress-free experience purchasing a If you are in the market for a Toyota, do not go anywhere else but Priority Toyota Springfield! I had an awesome, stress-free experience purchasing a 2019 Toyota Corolla Hatchback with the help of Jae Yang. Jae was not like any other salesman I have worked with. He was very understanding of my situation and got me an amazing deal! I highly recommend talking to Jae if you are interested in a car at Priority Toyota Springfield. Oh yeah and if you didnt already know, FREE OIL CHANGES FOR LIFE and ENGINE GUARANTEED FOR LIFE, how can you beat that!? Thank you Jae and everyone else at Priority! More
by MD
Employees Worked With
Jae Yang
