Priority Toyota Springfield

Great experience overall Mr. Stevens assisted me buying a new highlander 2019. This was the best experience ever. It was very efficient and I only had to spend about two hours Mr. Stevens assisted me buying a new highlander 2019. This was the best experience ever. It was very efficient and I only had to spend about two hours in the dealer. His professionalism and customer service is something what makes a great car service. I highly recommend him and this dealer for car buying services. More

I wanted to write in to report the poor experience I had with the finance department at Priority Toyota. The lack of communication from the staff and company has cost me a financial hardship. They did a poo with the finance department at Priority Toyota. The lack of communication from the staff and company has cost me a financial hardship. They did a poor job following through on my loan application and now I’m stuck having to pay two months within a week span. There lack of consideration to communicate with me the process has left me in a bad place financially write before the Christmas holiday. Mr. Harry was rude, disrespectful, and highly unprofessional. Cristina was also very unprofessional in failing to communicate with me the process of my application and how to go about in rectifying my hold on my loan. I was left with a very sour taste in my mouth with this dealership. I don’t recommend leasing with them. More

Unprofessional and degrading. He was not professional. He also attacked me because of what I said. He also talks too much, which we all know it’s just BS also attacked me because of what I said. He also talks too much, which we all know it’s just BS More

Great experience I did not end up buying a Toyota in my car search process, but I wanted to review the dealership and salesman anyway - DaVine was great. He wasn't pus I did not end up buying a Toyota in my car search process, but I wanted to review the dealership and salesman anyway - DaVine was great. He wasn't pushy at all, and listened to me when I told him that the car I was driving didn't work for me. I was comparing multiple different cars across different brands and he was very professional throughout the process. More

As a customer, I don't feel like a priority We purchased a used vehicle that was located at a different Priority dealership and asked if they'd transfer it to the Springfield location, closest t We purchased a used vehicle that was located at a different Priority dealership and asked if they'd transfer it to the Springfield location, closest to our home. They agreed and it was a 3-hour trip one way so we really appreciated that. We purchased it the same night it arrived. We had the typical used car experience (which is never much fun). Some of the people we dealt with were very nice and easy to deal with. Others were total salespeople that cared less about us and only about our money. Two months later a friendly clerk called to say that our emissions wasn't completed upon purchase and we needed to bring it in to complete the transfer of the title. We came in the next day and waited for 2 hours. Upon complaint, we got the car 15 minutes later and I could see from the receipt that it was only done a few minutes after I complained. Again, some of the service people were very nice, then others were less than helpful. I was told it would be finished within 24 hours of being submitted to the DMV. That would have been November 6th and today is November 18th - 5 phone calls later - three where I spoke to someone, two left messages. I raised my voice for the first time today and I finally was given to the finance manager who promised she'd fix it tomorrow. I wish I could afford a brand new car because it seems they get better service, but I can't. If I get any better service, I'll post another review but I couldn't wait any longer to share my frustrating experience. I gave two stars because the people who were nice were as helpful as possible. I hope for their sake they find another employer, or better yet, that they can make improvements.. The system overall is broken at Springfield Toyota. Update: By the next day, the head of finance had it all worked out! I also got a personal message from the GM apologizing. I appreciate knowing that someone took the time to read and respond. I'll stick with my 2 stars but do hope that this has been helpful so that they can fix some processes. More

Poor sales service, aggressive tactics and take it or leave it attitude. I ended going to Ourisman Fairfax which was night and day compared to these guys. leave it attitude. I ended going to Ourisman Fairfax which was night and day compared to these guys. More

I trade my car last year they payoff my old car in 2 and half month my credit score went down they force to give me the extra warranty and they told me before 90 days if I wanna cancel the warranty and half month my credit score went down they force to give me the extra warranty and they told me before 90 days if I wanna cancel the warranty there is charge after 90 days no charge I went after 9 months to cancel the warranty they say there is a charge they just xxxxxxxx with customers c More