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Priority Toyota Springfield
Springfield, VA
402 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 402 reviews
November 18, 2019
As a customer, I don't feel like a priority We purchased a used vehicle that was located at a different Priority dealership and asked if they'd transfer it to the Springfield location, closest t We purchased a used vehicle that was located at a different Priority dealership and asked if they'd transfer it to the Springfield location, closest to our home. They agreed and it was a 3-hour trip one way so we really appreciated that. We purchased it the same night it arrived. We had the typical used car experience (which is never much fun). Some of the people we dealt with were very nice and easy to deal with. Others were total salespeople that cared less about us and only about our money. Two months later a friendly clerk called to say that our emissions wasn't completed upon purchase and we needed to bring it in to complete the transfer of the title. We came in the next day and waited for 2 hours. Upon complaint, we got the car 15 minutes later and I could see from the receipt that it was only done a few minutes after I complained. Again, some of the service people were very nice, then others were less than helpful. I was told it would be finished within 24 hours of being submitted to the DMV. That would have been November 6th and today is November 18th - 5 phone calls later - three where I spoke to someone, two left messages. I raised my voice for the first time today and I finally was given to the finance manager who promised she'd fix it tomorrow. I wish I could afford a brand new car because it seems they get better service, but I can't. If I get any better service, I'll post another review but I couldn't wait any longer to share my frustrating experience. I gave two stars because the people who were nice were as helpful as possible. I hope for their sake they find another employer, or better yet, that they can make improvements.. The system overall is broken at Springfield Toyota. Update: By the next day, the head of finance had it all worked out! I also got a personal message from the GM apologizing. I appreciate knowing that someone took the time to read and respond. I'll stick with my 2 stars but do hope that this has been helpful so that they can fix some processes. More
by MJ
Employees Worked With
Adrian, Kevin Flores, Jennifer (Finance), Heather (Clerk), Jeffrey Ntiamoah, Ibrahim Daoud, Gustabo Arguera
November 03, 2019
Poor sales service, aggressive tactics and take it or leave it attitude. I ended going to Ourisman Fairfax which was night and day compared to these guys. leave it attitude. I ended going to Ourisman Fairfax which was night and day compared to these guys. More
by Charlie472
Employees Worked With
Paul Ramage
November 02, 2019
I trade my car last year they payoff my old car in 2 and half month my credit score went down they force to give me the extra warranty and they told me before 90 days if I wanna cancel the warranty and half month my credit score went down they force to give me the extra warranty and they told me before 90 days if I wanna cancel the warranty there is charge after 90 days no charge I went after 9 months to cancel the warranty they say there is a charge they just xxxxxxxx with customers c More
by KASHIF
Employees Worked With
Musa karar Amar Rana all r crupt , Amar Rana, Christina Cowan, Ibrahim Daoud, Lauren Ivey
October 25, 2019
Vehicle recall repairer I brought my 07 Tundra for open recall on the frame . The technician who inspected the frame did not find any perforations on it therefore it did not I brought my 07 Tundra for open recall on the frame . The technician who inspected the frame did not find any perforations on it therefore it did not need to be replaced, but according to Toyota frame needed to be spray coated. The procedure was done at Priority Toyota Springfield in Jan. 2019 The same car was brought to the dealership for inspection in Oct. 2019 and technician claimed that can not pass VA State inspection because of holes on the frame caused by rust deterioration. So the service manger Eric claimed that the frame inspection and spray coating was PROFESSIONALLY done by their technicians. What he could not explain is, how the frame can be falling a part 9 months after the inspection and the frame coating has been PROFESSIONALLY performed at the dealership. Was that procedure done only to safe them from the lawsuit or really meant to preserve the frame for longer period of time? Only a few months? It takes a lot longer than several months on 2 millimeter steel to be falling a part caused by rust especially when we do not have much snow in the winter time. Of course the dealership does not take any responsibilities about their job and since recall is closed since May 2019 there is nothing can be done they say. Really !!! More
by Max
Employees Worked With
Dana Pablo
October 22, 2019
Buying experience at Priority After a bad experience at another dealership I made an appointment to see Jim at Priority. He referred me to a salesman and within 24 hours I had the After a bad experience at another dealership I made an appointment to see Jim at Priority. He referred me to a salesman and within 24 hours I had the vehicle I wanted. Everyone there was welcoming, courteous, and professional. They facilitated all the changes I wanted to make from the purchase (two weeks prior) at Ourisman Toyota of Fairfax), dealt with the loan purchase from USAA, and i never had to wait more than a few minutes for anyone I needed to complete the purchase. As it is a low mileage Certified Sienna there are several free services for as long as I own it. I recommend Priority Toyota of Springfield. Patsy Maddox More
by Jordanhill2010
Employees Worked With
Not sure of all the names but all were helpful and professional.
October 14, 2019
Worst Dealer Ever Bought a car from them a month ago. Monte (Sales), Delma (Finance), jay (Finance manager) Delayed my paperwork and warranty for over a month. Also, t Bought a car from them a month ago. Monte (Sales), Delma (Finance), jay (Finance manager) Delayed my paperwork and warranty for over a month. Also, they only gave me one key to the car and they promised to ship the second key the next day to me and after a million phone calls to them they still didn't ship it. THERE ONLY EXCUSE IS THEY ARE BUSY???????. I will never buy any car from them in the future or deal with them at all. THEY ALSO TRIED TO SCAM ME in the total price by adding fees that don't exist to make the total way over the asking price. I hope this review helps others not to fell into their very bad business More
by Peter
Employees Worked With
Christina Cowan, Mouncef Hinani
October 03, 2019
Friendly salesmen and professional experience. I had a great experience with salesman Todd Carlson buying a 2018 4Runner. He was extremely knowledgeable and helpful. He told me everything straight I had a great experience with salesman Todd Carlson buying a 2018 4Runner. He was extremely knowledgeable and helpful. He told me everything straight up with no run around. The price was fair for the product. The finance center helped explain the different levels of warranties clearly and concisely. More
by Robert
Employees Worked With
Todd Carlson, Bianca, Christina Cowan
September 23, 2019
Excellent service, helpfull team, enjoyable negotiation I bought my car almost year ago. The team is really helpfull, friendly and professional. While I was in negotiation with two dealers, so Priority gave I bought my car almost year ago. The team is really helpfull, friendly and professional. While I was in negotiation with two dealers, so Priority gave me best price and after sale benefits. Great deal!!! More
by Namig
Employees Worked With
Shah Hussain
September 20, 2019
Not honest I am not a review type of person. I am a laid back person but I made the biggest mistake buying a car there. The saleslady Leslie sweet as can be. The I am not a review type of person. I am a laid back person but I made the biggest mistake buying a car there. The saleslady Leslie sweet as can be. The person who does the trade in estimate and the quotes not so happy. I was given a lot less for my trade in that was in excellent condition .Only 2 years old and serviced . Low miles I am a military wife and should have had my husband there. I had buyers remorse .I was looking at a 2018 new Highlander limited that was marked down to $36.457.00 I was shown this car and was going to buy it. New and marked down. Well long story short they said it was sold and not able to buy it. Well then put the sold sign in it. Did not have that nor did it the next few days. Not very professional if you ask me. I was given the quote and I felt pressured. I know I should have just walked away. I signed the quote . And then said I changed my mind and want to sleep on it I was feeling guilty. I had my car paid for in full. I also was going to pay the difference so no FINACING so I said I want to rip the quote up and talk to my husband. They said NO it is too late and I could be in trouble legally. Again I was NOT financing the car I was going to pay the difference .I was told by the military Jag legal I could have ripped it up. They lied to me. This is very upsetting and I will NEVER buy a car there again. That's really misleading and I have buyers remorse .I told them this when they said I had to buy it . I wrote the owner Dennis a letter explaining this matter NEVER heard back from him. I mailed it to the dealership since they would not give me the email to the owner . More
by Deleuran52
Employees Worked With
not sure the names
September 18, 2019
Very respectable, highly educated and knowledgeable We called to Priority Toyota and spoke to Wahab, he immediately understood our concerns and addressed them in a very professional manner. Upon our ar We called to Priority Toyota and spoke to Wahab, he immediately understood our concerns and addressed them in a very professional manner. Upon our arrival he already had the car ready and explained all the options. What we liked that he was very warm and made us comfortable to conduct the business with him. Very highly recommend him. More
by Hung
Employees Worked With
Christina Cowan, Wahab Waizy
