Priority Toyota Springfield

Unprofessional and disrespectful I have been a loyal customer of the dealership for over three years. I have made multiple deals because I have a large family and we needed multiple c I have been a loyal customer of the dealership for over three years. I have made multiple deals because I have a large family and we needed multiple cars to commute. I maintained the relationship because of the proximity of the dealership to my residence. What I have noticed progressively is contrary to the advertisements put up by the company. Despite being a loyal customer myself who took multiple cars on lease and ownership I had also referred a number of my friends and colleagues. The treatment I was getting from the managers of the institution was incomprehensible and disgusting, to say the least. They are unprofessional, unethical and only concerned about numbers and statistics. In my last deal done last week I brought in a quotation I got from another dealer and asked them to match it, which they did reluctantly. I have associated the release of the car I leased more than two years ago with the purchase and informed this to the sales agents and the manager involved since over six months ago. In the initial attempt I was told that it is too early to release the 2017 car leased and I was advised to come later. At the end of the year and the 'Toyotathon' announced by Toyota I approached the dealership hoping to undertake the deal. After I signed the purchase of the new car I was again denied that the 2017 lease will not be returned. To me this is disrespect and lack of integrity. When the situation arose the managers chose to sit behind the counter and not explain the development. I was sitting in the lobby unattended for many hours until I had to leave frustrated. The managers lack professionalism, courage and ethics. They do not seem to have an understanding of the ABC of customer care. I am so sorry that a great brand like Toyota is represented by this mediocre team. I will soon request Toyota USA to transfer me to another dealership nearby where there is professionalism, respect and integrity. More

Extremely poor service on 03 Jan 2020 I brought my Tacoma in for repairs at 6:30 PM on Friday, 03 Jan 2020. I drove into the service garage and was the only car in there. I waited 15 min I brought my Tacoma in for repairs at 6:30 PM on Friday, 03 Jan 2020. I drove into the service garage and was the only car in there. I waited 15 minutes before I had to go inside where the service techs" desks were and had to stop someone to get help. The person I stopped said he would help me as soon as he finished writing up the order he was holding in his had. There were a total of six other service techs in the area just sitting around that could have also got off their rear ends and done something to help me. Other than selling cars, the service a dealership provides its customers, after the purchase, is what makes a dealership its money and creates the brand reputation. Priority Toyota of Springfield had a bunch of non-professional, inattentive, inconsiderate, young boys working in their service department on the evening of 03 Jan 2020. I demand better service from a dealership that I have purchased two vehicles from, at the same time. My Tacoma has 90,000 miles and is going strong. I am in the market for another, larger truck, but I assure you, I will not purchase my next truck from Priority Toyota of Springfield if this is the best service you can provide. Their priority certainly is not their customers. There service department on 03 Jan 2020 was the worst I have experienced in my 40 years of buying cars. I intend to spread the word to my business associates as well. Thank you Toyota of Springfield. More

Excellent Advisor Quick shout out to Paul Sonnhalter. He is extremely polite, friendly and provides exceptional service when my car is in for service. Paul and his team Quick shout out to Paul Sonnhalter. He is extremely polite, friendly and provides exceptional service when my car is in for service. Paul and his team make me a priority! More

Great experience overall Mr. Stevens assisted me buying a new highlander 2019. This was the best experience ever. It was very efficient and I only had to spend about two hours Mr. Stevens assisted me buying a new highlander 2019. This was the best experience ever. It was very efficient and I only had to spend about two hours in the dealer. His professionalism and customer service is something what makes a great car service. I highly recommend him and this dealer for car buying services. More

I wanted to write in to report the poor experience I had with the finance department at Priority Toyota. The lack of communication from the staff and company has cost me a financial hardship. They did a poo with the finance department at Priority Toyota. The lack of communication from the staff and company has cost me a financial hardship. They did a poor job following through on my loan application and now I’m stuck having to pay two months within a week span. There lack of consideration to communicate with me the process has left me in a bad place financially write before the Christmas holiday. Mr. Harry was rude, disrespectful, and highly unprofessional. Cristina was also very unprofessional in failing to communicate with me the process of my application and how to go about in rectifying my hold on my loan. I was left with a very sour taste in my mouth with this dealership. I don’t recommend leasing with them. More

Unprofessional and degrading. He was not professional. He also attacked me because of what I said. He also talks too much, which we all know it’s just BS also attacked me because of what I said. He also talks too much, which we all know it’s just BS More

Great experience I did not end up buying a Toyota in my car search process, but I wanted to review the dealership and salesman anyway - DaVine was great. He wasn't pus I did not end up buying a Toyota in my car search process, but I wanted to review the dealership and salesman anyway - DaVine was great. He wasn't pushy at all, and listened to me when I told him that the car I was driving didn't work for me. I was comparing multiple different cars across different brands and he was very professional throughout the process. More