Priority Toyota Springfield

Service rep tried to rip me off. Brought my Toyota in for 30k regular maintenance and upon 5 minutes of checking in, the service rep handed me a sheet to sign with the bottom line co Brought my Toyota in for 30k regular maintenance and upon 5 minutes of checking in, the service rep handed me a sheet to sign with the bottom line cost at ~$2,200 with no context other than "this is the 30k service so it'll be a big one." They hadn't even inspected my car (i.e., it was still queued up to be taken to the mechanics) and were already expecting me to commit to $2,200 upfront. Obviously shocked, I took a few minutes to check the expected costs for my specific make, model, and year on google, chatgpt, and perplexity to find that costs ought to range from ~$300 - $700. In my ~10 years of driving Toyotas, never had any of my maintenance visits at 30k, 60k, 90k, and 120k ever exceeded $500. withdrew on the spot and took my car back and drove off. Took my car to another location (i.e., Bill Page Toyota in Falls Church) and after all was said and done, the total cost was ~$400 (with tax). The Bill Page service rep reviewed the quote from Priority and said I only needed one of the 9 "additional services" quoted to me. More

I purchased a used car from them on 9/27/24. It was easy. They stayed open late for me to make the purchase and worked with me on the down payment. Once my insurance money came in the following It was easy. They stayed open late for me to make the purchase and worked with me on the down payment. Once my insurance money came in the following Wednesday, I went to dealership directly and gave them the money. Fast forward to today 11/4/24, I am riding around on expired temporary tags because I have yet to receive the actual tags from dealership that I've been told were sent next day on Thursday 10/31. I NEED MY PLATES YESTERDAY! More

Subject: Feedback on Customer Service I would like to express my concerns regarding advisor: Anthony V.'s suitability for a front office role. Based on my experiences over the past eight years with Prior express my concerns regarding advisor: Anthony V.'s suitability for a front office role. Based on my experiences over the past eight years with Priority, I feel he lacks the necessary skills for effective patron interaction. His performance does not reflect the standard of excellence associated with the Toyota brand. It may be beneficial for him to receive additional training or to consider a different position within the organization. Thank you for your attention to this matter. More

Poor customer service. They treat you like trash. No one care about you standing there waiting for help. They just walk passed you like if you don't exist. Even if you have They treat you like trash. No one care about you standing there waiting for help. They just walk passed you like if you don't exist. Even if you have a schedule they just talk unprofessional with you. Before they do the service and Wash your car , No more. the waiting time while doing the service is over 3 hours. I don't recommend this place. More

I bought a used 2013 Chevy Silverado from them on 7-22-24. Shortly after my purchase, a mechanic told me the truck had been in a flood, a fact later confirmed by another mechanic. I am not mechanical 7-22-24. Shortly after my purchase, a mechanic told me the truck had been in a flood, a fact later confirmed by another mechanic. I am not mechanically inclined so I didn't know this when I bought the car, but the two mechanics pointed out to me the evidence of - and damage from - the flood. I was outside my 72-hour window, but I contacted them and have not heard back. They obviously knew it had been in a flood, never disclosed it. This is dishonest - so beware!! More

A Nightmare Experience with Priority Toyota: Beware! I am compelled to share my incredibly disappointing experience with Priority Toyota, which has turned into a prolonged nightmare. What was supposed I am compelled to share my incredibly disappointing experience with Priority Toyota, which has turned into a prolonged nightmare. What was supposed to be an exciting purchase of a new car quickly became a cascade of issues that Priority Toyota has failed to address responsibly. Shortly after purchasing the vehicle, I noticed that the carpet felt wet. When I brought this to Priority Toyota's attention, I was met with a dismissive response: I was told that I must have been "leaving my windows down when it rains." This was not only patronizing but also completely inaccurate. It turned out that the car was riddled with mold, from the roof down to beneath the carpet of the floorboards, due to years of improper sunroof drainage prior to my purchase. The discovery of this mold required a complete remediation, costing me a staggering $6,000. To add insult to injury, my insurance company placed the blame squarely on Priority Toyota, but they refused to cover any of the costs. The ordeal didn’t end there. During one of my subsequent services at Priority Toyota, someone ripped the passenger side leather seat. A manager admitted that the rip was too large to be sewn and that it would require a new car seat. However, I have been waiting nearly TWO YEARS for this issue to be resolved. Despite numerous follow-ups and promises, the replacement seat has always been "on back order." In a final attempt to resolve this, I was asked to obtain an estimate from Belvoir Collision Center, the same place where Priority Toyota sends their cars for repair. The estimate amounted to over $1,700. Despite providing this estimate and continually reaching out to various managers, I ultimately had to take the car to Belvoir Collision Center myself to get it fixed. To summarize, I have had to pay out of pocket for a complete mold remediation after Priority Toyota sold me a molded car, and for the repair of a tear in my leather seat that Priority Toyota acknowledged they caused. This level of negligence and lack of accountability is unacceptable. I strongly advise anyone considering purchasing a vehicle from Priority Toyota to think twice and look elsewhere. Priority Toyota has not only failed in their duty of care but has also shown a complete disregard for customer satisfaction and safety. Save yourself the stress and expense – avoid Priority Toyota at all costs. -- Tricia White 424.242.4788 Eleventh Grade Mommy Lake Braddock High School More

Incompetent! Tried to order a replacent key, for over a month & after 4 visits & attempts to resolve, still no key, no refund. Tried to order a replacent key, for over a month & after 4 visits & attempts to resolve, still no key, no refund. More