Priority Toyota Springfield

Horrible experience with sales and service over the last week. Sales told us they they would get nothing for our trade and it would go to auction, yet it’s on their used car used car lot for much more than week. Sales told us they they would get nothing for our trade and it would go to auction, yet it’s on their used car used car lot for much more than the gave us! Sales never bothered to say that they had only 1 key. After multiple attempts with sales to get another key I have been ignored (these are not cheap). After less than a week the car had to go to service b/c the USB wasn’t working. Service was RUDE and made it all to be user error for the port not getting power. On the whole not a single person in our transactions was kind or professional. I went to another dealership this week and was awed at the professionalism. It’s a shame that I have to go 25 minutes further away for a pleasant experience. If I could rate with less than 1 star that would be appreciated. More

Nightmare experience, took my Highlander for a recall and oil change. The cashier name Valerie called me and scheduled a free oil change appointment approved by service manager name Fabio. I told her that my oil change. The cashier name Valerie called me and scheduled a free oil change appointment approved by service manager name Fabio. I told her that my car has a recall and I also want to take care of that. After she spoke to Fabio, she said it can be done that same day. So on the day of the appointment I went. Fabio wasn’t there. One of the service advisor name Chi took me in. I explained the situation, he gave a wired look. And he asked me , why I’m getting a free oil change? I said that’s a courtesy from your manager name Fabio. Again he gave me a smark and he said he doesn’t know nothing about that. So I left, I had to go to work. After a couple of hours, I called. Spoke to Fabio explain what the service advisor said and the way he treated me was absolutely wrong. Then Fabio apologized and made another appointment promise he’ll be there at that time and there won’t be no problem. I said okay, the appointment was the following week. I went on time. Fabio wasn’t there so I had to wait 40min. He didn’t showed up so I went inside. I spoke to a different service advisor explain all over again. Imagine that! He said there was no note/message that stated all that. So again I had to leave 🤦🏽‍♀️ At this point I am furious!!!! After a couple of hours I called Fabio’s direct line and left a message. He didn’t even return my calls. Next day I called his direct line 13 times. And then I start calling the service number asking for Fabio.. whoever picked up the phone would tell me to wait and then either they hung up or not return to the phone. Another upsetting day, so I ended up driving straight to the dealership. I went straight to his office and I asked him what’s going on and if this is personal because it looks like it. He said he’ll take care of it. Long story short, after all that my car got oil changed. Went home the next day it says maintenance required because the did NOT reset. I called and left him a message. He did not got back to me. I don’t recommend anyone to use Priority Toyota for your service needs!!!! More

Took my car to this dealership for an appraisal based on the KBB instant cash offer, they told me they needed to test drive it, so I agreed, they completely burnt out the clutch while joyriding it, admittin the KBB instant cash offer, they told me they needed to test drive it, so I agreed, they completely burnt out the clutch while joyriding it, admitting openly to my face to banging redline in 1st 2nd and 3rd gear, and then had to audacity to tell me I would have to have the clutch fixed and it’s both worth the original quote. Avoid at ALL costs. More

Logan is an absolute nightmare. Her intimidation tactics created a terrible experience. During the initial walk around I found various stains, scrapes, etc. After asking if there Her intimidation tactics created a terrible experience. During the initial walk around I found various stains, scrapes, etc. After asking if there could be an attempt to fix or aid these issues she rudely told us it’s normal on used cars. After explaining to her that we just want an attempt it turned into this demeaning, belittling explanation that it’s just not possible and to go get a paint pen. At one point we told her we were making calls and not sure if we wanted to proceed. With her childish and gross behavior she stated if we were calling dealerships she was going to tell service to stop trying to fix a button that was broken to which we said was fine. By then her attitude was just unacceptable and we decided to move on without the vehicle. When I asked her for our deposit back she turned to the financiers and stated to give us our money back and walked away. I guess her award was won for having the nastiest customer service. Congrats Logan. More

Service rep tried to rip me off. Brought my Toyota in for 30k regular maintenance and upon 5 minutes of checking in, the service rep handed me a sheet to sign with the bottom line co Brought my Toyota in for 30k regular maintenance and upon 5 minutes of checking in, the service rep handed me a sheet to sign with the bottom line cost at ~$2,200 with no context other than "this is the 30k service so it'll be a big one." They hadn't even inspected my car (i.e., it was still queued up to be taken to the mechanics) and were already expecting me to commit to $2,200 upfront. Obviously shocked, I took a few minutes to check the expected costs for my specific make, model, and year on google, chatgpt, and perplexity to find that costs ought to range from ~$300 - $700. In my ~10 years of driving Toyotas, never had any of my maintenance visits at 30k, 60k, 90k, and 120k ever exceeded $500. withdrew on the spot and took my car back and drove off. Took my car to another location (i.e., Bill Page Toyota in Falls Church) and after all was said and done, the total cost was ~$400 (with tax). The Bill Page service rep reviewed the quote from Priority and said I only needed one of the 9 "additional services" quoted to me. More

I purchased a used car from them on 9/27/24. It was easy. They stayed open late for me to make the purchase and worked with me on the down payment. Once my insurance money came in the following It was easy. They stayed open late for me to make the purchase and worked with me on the down payment. Once my insurance money came in the following Wednesday, I went to dealership directly and gave them the money. Fast forward to today 11/4/24, I am riding around on expired temporary tags because I have yet to receive the actual tags from dealership that I've been told were sent next day on Thursday 10/31. I NEED MY PLATES YESTERDAY! More

Subject: Feedback on Customer Service I would like to express my concerns regarding advisor: Anthony V.'s suitability for a front office role. Based on my experiences over the past eight years with Prior express my concerns regarding advisor: Anthony V.'s suitability for a front office role. Based on my experiences over the past eight years with Priority, I feel he lacks the necessary skills for effective patron interaction. His performance does not reflect the standard of excellence associated with the Toyota brand. It may be beneficial for him to receive additional training or to consider a different position within the organization. Thank you for your attention to this matter. More

Poor customer service. They treat you like trash. No one care about you standing there waiting for help. They just walk passed you like if you don't exist. Even if you have They treat you like trash. No one care about you standing there waiting for help. They just walk passed you like if you don't exist. Even if you have a schedule they just talk unprofessional with you. Before they do the service and Wash your car , No more. the waiting time while doing the service is over 3 hours. I don't recommend this place. More

I bought a used 2013 Chevy Silverado from them on 7-22-24. Shortly after my purchase, a mechanic told me the truck had been in a flood, a fact later confirmed by another mechanic. I am not mechanical 7-22-24. Shortly after my purchase, a mechanic told me the truck had been in a flood, a fact later confirmed by another mechanic. I am not mechanically inclined so I didn't know this when I bought the car, but the two mechanics pointed out to me the evidence of - and damage from - the flood. I was outside my 72-hour window, but I contacted them and have not heard back. They obviously knew it had been in a flood, never disclosed it. This is dishonest - so beware!! More