Priority Lexus Virginia Beach - Service Center

Always a great experience at Priority Lexus, and never any surprises. Service Associate,.Craig is the best in the game. any surprises. Service Associate,.Craig is the best in the game. More

The service department bent over backwards to fix my battery issue. I really appreciate their help so much. I was back on the road in no time. battery issue. I really appreciate their help so much. I was back on the road in no time. More

Needed an emergency tire service without a Scheduled appointment. I was greeted friendly associates and hospitality. Samantha P. was my service advisor. She made sure my service needs and Lexus experien appointment. I was greeted friendly associates and hospitality. Samantha P. was my service advisor. She made sure my service needs and Lexus experience was “ Elite “ . Thank you BW More

Craig was great, but I don’t like that Priority Lexus in VA Beach dropped the military discount from 10% to 5%. That’s really not much of a discount and shows Priority doesn’t support the military as they d VA Beach dropped the military discount from 10% to 5%. That’s really not much of a discount and shows Priority doesn’t support the military as they did before. You think 5% is a discount that’s nothing, you might as well get rid of it. We pay a lot for a new Lexus and maintenance thereafter. That was a bad decision especially in this economic climate. More

The service associate did not display the warm, professional customer service that Lexus claims to be their forte. She didn't look at me once, nor did she treat me as if I mattered. Additionally, professional customer service that Lexus claims to be their forte. She didn't look at me once, nor did she treat me as if I mattered. Additionally, I waited four hours for my vehicle to be completed, but no one notified me that it was ready. I had to ask another associate about the status of my vehicle to find out it was ready. More

Excellent service and on time, Bonnie took great care with our vehicle and kept us up to date on service. with our vehicle and kept us up to date on service. More

Terrible service department. Dropped off for early bird 7 am appointment for an oil change. They kept my truck all day until I decided to just pick my truck up no communication a Dropped off for early bird 7 am appointment for an oil change. They kept my truck all day until I decided to just pick my truck up no communication about a delay, even after I texted him and called the dealership twice finally he gave a message to Another advisor to relay to me. the advisor Mike Moore purposely put my appointment to the back because he wasn’t making any money on it! Go somewhere else. After you purchase your vehicle you’re a nobody! More