Back

Priority Lexus Virginia Beach

Virginia Beach, VA

4.9
180 Reviews

3909 Virginia Beach Blvd

Virginia Beach, VA

23452

Directions

By Type

Showing 180 reviews

December 18, 2024

Michael was very professional and pleasant. He answered my questions with detail. Nice reflection on dealership. More

by kpossage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 23, 2024 -

Priority Lexus Virginia Beach responded

Thanks for the 5-star review! We’re glad Priority Lexus could meet your expectations!

December 18, 2024

outstanding service. always a pleasure to get my car service at Priority Lexus. thank you More

by eamason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mike
Dec 23, 2024 -

Priority Lexus Virginia Beach responded

Your 5-star review means a lot to us! Thank you from the team at Priority Lexus!

December 18, 2024

The service was excellent. They explained everything that needed to be done as well as when my next appointment would be. I was very happy he explained about the sunroof-how it More

by Pgibson1009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian winslow
Dec 23, 2024 -

Priority Lexus Virginia Beach responded

Thank you for the 5-star rating! We're thrilled you enjoyed your visit to Priority Lexus!

December 18, 2024

My visit to the Service Dept was the most feel good moment of this holiday season. My concerns were investigated and results explained clearly to me. They were efficient. Then to be given a clean ca More

by Asavage01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Moore
Dec 23, 2024 -

Priority Lexus Virginia Beach responded

We’re so grateful for your 5-star rating! Thanks for choosing Priority Lexus!

December 15, 2024

Too much time was wasted first day ,3 hours, for finance person and having to come back next day to see him.. Also on delivery had to wait 2 hours for a problem with license plate screw issue that is still More

by cappymac64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Rose, Ben Houston
Dec 18, 2024 -

Priority Lexus Virginia Beach responded

Thank you for sharing your feedback with us. We apologize for the inconvenience and time spent during your visit to Priority Lexus of Virginia Beach. Your experience is important, and we'll work on improving our processes to better serve you in the future. Please reach out if there's anything further we can do to assist!

December 10, 2024

Speaking with Mr. Michael Lawson.was very reassuring that they would be able to resolve the issue. More

by Patricia D. L. M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lawson
Dec 11, 2024 -

Priority Lexus Virginia Beach responded

Thank you for sharing your experience! We're glad to hear that Michael Lawson provided reassurance and support. We’re here to help with any of your vehicle needs!

December 08, 2024

Brian is an awesome advisor and the reason why I keep coming back to this dealership. More

by LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Winslow
Dec 09, 2024 -

Priority Lexus Virginia Beach responded

Thank you for your loyalty and kind words! We're thrilled to hear that Brian's exceptional service keeps you coming back. We'll be sure to share your appreciation with him!

December 08, 2024

Always courteous. Keeps me informed. Always a courtesy loaner. Craig was excellent and gave me honest recommendations. More

by herbhood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig in service.
Dec 11, 2024 -

Priority Lexus Virginia Beach responded

We're delighted to hear that Craig and the team at Priority Lexus of Virginia Beach provided you with excellent service and honest recommendations. Thank you for sharing your experience, we look forward to serving you again!

November 28, 2024

My sales associate, Kelan, was helpful and friendly. He answered all my questions and explained the process. No complaints. More

by robkuhn
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kelan Robertson
Nov 29, 2024 -

Priority Lexus Virginia Beach responded

We're delighted to hear that Kelan provided helpful and friendly service at Priority Lexus of Virginia Beach. Thank you for sharing your experience, and we're glad everything went smoothly!

November 26, 2024

Rose is an outstanding service advisor. She is professional and courteous. She also keeps you informed of the status of your vehicle. Highly recommend her. More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 27, 2024 -

Priority Lexus Virginia Beach responded

Michelle, thank you for recommending Rose and sharing your positive experience with us at Priority Lexus of Virginia Beach! We're delighted to hear she provided professional and courteous service.