Priority Lexus Virginia Beach
Virginia Beach, VA
Filter Reviews by Keyword
By Type
Showing 164 reviews
My Service Advisor Mike was very knowledgeable and helpful by taking the time to answer my questions about what was included in the 70,000 maintain. He kept me updated on the progress of the service helpful by taking the time to answer my questions about what was included in the 70,000 maintain. He kept me updated on the progress of the service and ensured my car was washed and ready to go on time More
Priority Lexus and my service advisor, Mike Moore, are very efficient and attentive to needs. Even with technicians out due to illness, they were able to finish my vehicle on time. I was especially please very efficient and attentive to needs. Even with technicians out due to illness, they were able to finish my vehicle on time. I was especially pleased that they proactively updated software for the engine, as the next day I received a notice from Lexus of the need to have that done to correct an issue with the software. Kudos to Mike and his team! Priority Lexus has priority in my book! More
My visit to the Service Dept was the most feel good moment of this holiday season. My concerns were investigated and results explained clearly to me. They were efficient. Then to be given a clean ca moment of this holiday season. My concerns were investigated and results explained clearly to me. They were efficient. Then to be given a clean car to leave the dealership was just wonderful. I told everyone who would listen to my story at my senior living facility. They were visibly impressed. More
The service was excellent. They explained everything that needed to be done as well as when my next appointment would be. I was very happy he explained about the sunroof-how it They explained everything that needed to be done as well as when my next appointment would be. I was very happy he explained about the sunroof-how it gets clogged up and to prevent that from happening! More
Too much time was wasted first day ,3 hours, for finance person and having to come back next day to see him.. Also on delivery had to wait 2 hours for a problem with license plate screw issue that is still person and having to come back next day to see him.. Also on delivery had to wait 2 hours for a problem with license plate screw issue that is still not resolved! TOO MUCH WAISTED TIME WAITING! More