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Priority Lexus Newport News

Newport News, VA

4.8
573 Reviews

12831 Jefferson Avenue

Newport News, VA

23608

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573 Reviews of Priority Lexus Newport News

April 01, 2025

Todd was great. He always had a smile putting up with my old lady crazies trying to make a decision on a car. Give him a raise! More

by Yankeenin
Recommend Dealer
Yes
Employees Worked With
Matt Perez
Apr 02, 2025 -

Priority Lexus Newport News responded

Yankeenin, we're delighted to hear that Todd provided such a positive experience at Priority Lexus Newport News! We'll be sure to share your kind words with him. Thanks for the review!

April 01, 2025

From working with Todd in sales, Sam in finance, Latoya in service and making sure we were welcomed, we interacted with knowledgeable, friendly, respectful, and helpful people. Purchasing a new car is neve More

by lklemasters
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Todd, Sam, and Latoya
Apr 02, 2025 -

Priority Lexus Newport News responded

It's fantastic to hear that Todd, Sam, and Latoya made your experience at Priority Lexus Newport News enjoyable! We're delighted you felt welcomed by our team and are loving your new Lexus TX Premium Plus. Thank you for choosing us!

March 31, 2025

Mohammad was great to work with! He was exceptionally helpful! He knew an abundance of knowledge. More

by ginniecarr63
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mohamad Mayassi
Apr 02, 2025 -

Priority Lexus Newport News responded

It’s great to hear that you had a positive experience! Thanks for choosing Priority.

March 30, 2025

My visits to Priority Lexus Newport News’s Service Department is always pleasant. Darrell is always professional, caring and patient enough to answer all of my questions! More

by mahogany217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell, Mohamad Mayassi
Apr 02, 2025 -

Priority Lexus Newport News responded

It's wonderful to hear that Darrell and the Priority Lexus Newport News Service Department consistently provide a pleasant experience. We're glad you feel well taken care of, and we appreciate your kind words!

March 29, 2025

Loved the dealership, especially the coffee machine , LOL. MsShavon McKnight was so pleasant , patient and upbeat. A pleasure to work with. She was very forthcoming and responsive and made us feel comfor More

by goappsvcu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Perez
Apr 02, 2025 -

Priority Lexus Newport News responded

We're delighted to hear that MsShavon McKnight made your experience at Priority Lexus Newport News so enjoyable! It's wonderful knowing she stood out among the many salespeople you encountered. We appreciate your feedback and hope you enjoy every moment with your new vehicle!

March 29, 2025

Excellent sales rep, very attentive and easy to deal with straight to the point no bull…. More

by Angele66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor, Matt Perez
Apr 02, 2025 -

Priority Lexus Newport News responded

We appreciate your feedback and look forward to serving you again in the future!

March 28, 2025

Great service. I was shown via cell phone the full inspection and additional issue with my vehicle. Very professional customer service ! More

by Keith Maxwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyera
Mar 28, 2025 -

Priority Lexus Newport News responded

Keith, we're delighted to hear that you appreciated the professional service and transparency at Priority Lexus Newport News. Thank you for sharing your experience with us!

March 28, 2025

Customers are the Priority. They will work with you tirelessly to make sure you get the right car for you More

by Yankeenin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Daniels sales five stars , Matt Perez
Apr 02, 2025 -

Priority Lexus Newport News responded

Yankeenin, we're delighted to hear that our team at Priority Lexus Newport News made you feel like a priority! Thanks for the kind words and enjoy your new car!

March 26, 2025

I had a appointment I was checked in shortly after I arrived. My vehicle was serviced faster than I expected. Which was a pleasant surprise! Everything was explained thoroughly and they made sure I unde More

by mslady2u50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, Latoya and a tech guy named Taylor
Mar 27, 2025 -

Priority Lexus Newport News responded

We're delighted to hear that your experience at Priority Lexus Newport News was both efficient and informative! It's great to know our team provided thorough explanations and addressed all your questions. Thank you for sharing such positive feedback, we look forward to serving you again in the future!

March 25, 2025

Excellent service. Very professional from start to finish. I was very pleased with the entire staff. More

by nanaqandn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Mar 27, 2025 -

Priority Lexus Newport News responded

Thank you for the 5-star rating! We're glad to know you had a great experience at Priority!

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