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Priority Lexus Newport News

Newport News, VA

4.8
588 Reviews
Call Dealership (757) 234-6000
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12831 Jefferson Avenue

Newport News, VA

23608

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588 Reviews of Priority Lexus Newport News

May 30, 2025

The customer service here is stellar! Latoya is amazing and always willing to go the extra mile for her customers. The luxury doesn’t stop with the car, the customer service is pure luxu More

by jrrob914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya. She’s in the service department.
Report | Print
Jun 02, 2025 -

Priority Lexus Newport News responded

Jrrob914, thank you for highlighting Latoya's exceptional service at Priority Lexus Newport News! We're delighted to hear that our team's dedication added a touch of luxury to your experience. Enjoy the ride!

May 27, 2025

Shavon gave both me and my wife the best car buying experience we have ever had. Her and the other representatives answered every question we had plus went above and beyond to accommodate us. Hank them More

by jrer1984
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Perez
Report | Print
May 27, 2025 -

Priority Lexus Newport News responded

Jrer1984, we're delighted to hear that Shavon and the team at Priority Lexus Newport News provided you with such an exceptional car buying experience. Thank you for sharing your feedback!

May 22, 2025

José Is absolutely amazing. At a stressful time of not knowing what had happened to my serviced vehicle he most definitely kept me updated. More

by Julian Ayala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Becerra
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Jun 02, 2025 -

Priority Lexus Newport News responded

We appreciate your review! Thanks for being a valued customer.

May 22, 2025

Liked the video provided by the technician of work done and proposed very much. Also good work done in a timely manner More

by Rckime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Report | Print
May 22, 2025 -

Priority Lexus Newport News responded

We're glad to hear you appreciated the video update and timely service from our team at Priority Lexus Newport News. Thank you for sharing your experience with us!

May 20, 2025

They are very friendly and professional with excellent staff. All my questions were answered quickly and completely. More

by Charlie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kalaid, Angela Hoover, Jane Tucker, Matt Perez
Report | Print
May 21, 2025 -

Priority Lexus Newport News responded

Charlie, we're delighted to hear that our team at Priority Lexus Newport News provided you with friendly and professional service. Thank you for the kind words!

May 13, 2025

Had a very good experience for the first service appointment at this dealership. All working were helpful and pleasant, wait time was less than projected and expected...the service video was an add More

by lenorelamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyera, Angela Hoover
Report | Print
May 14, 2025 -

Priority Lexus Newport News responded

Thank you for sharing your experience! We appreciate your support and look forward to seeing you again.

May 13, 2025

I was overcharged when I bought my Lexus two plus years ago—ripped off by the salesman. I have the paperwork on it! More

by Misty
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Patrick (Frenchie) Antar
Report | Print
May 14, 2025 -

Priority Lexus Newport News responded

Misty, I'm sorry to hear about your experience with the purchase. We take such concerns seriously and would like to review this matter further with you. Please feel free to reach out at your convenience so we can assist you properly. Thank you, Priority Customer Relations - feedback@priorityautomotive.com.

May 11, 2025

Great and friendly People! Excellent service! Nice waiting room! Highly Recommended!!! Thank you to all of you !!! More

by Vitaliy . Williamsburg VA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamad Mayassi
Report | Print
May 12, 2025 -

Priority Lexus Newport News responded

Vitaliy, thank you for the glowing recommendation! We're delighted to hear that our team at Priority Lexus Newport News provided excellent service and a comfortable experience. We appreciate your support!

May 11, 2025

My experience was excellent service was professional and courteous customer service was very knowledgeable very good More

by Donna.a. adams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Report | Print
May 12, 2025 -

Priority Lexus Newport News responded

Donna, we're delighted to hear about your excellent experience with our team at Priority Lexus Newport News. Thank you for sharing such positive feedback!

May 11, 2025

Service was very quick and easy at this location. I was in and out in no time thanks to Darrell More

by Isurratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Ackiss
Report | Print
May 12, 2025 -

Priority Lexus Newport News responded

Thank you for sharing your experience! We appreciate your support and look forward to seeing you again.

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