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Priority Lexus Newport News

Newport News, VA

4.9
560 Reviews

12831 Jefferson Avenue

Newport News, VA

23608

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560 Reviews of Priority Lexus Newport News

March 08, 2025

Khaled did a very good job . High class treatment. Highly recommended. Definitely ask for Khaled when purchasing a vehicle. More

by Jschaffer15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khaled Abi-Saab
Mar 10, 2025 -

Priority Lexus Newport News responded

Jschaffer15, thank you for recommending Khaled and sharing your positive experience with Priority Lexus Newport News! We're delighted to hear about the high-class treatment you received. Enjoy your new vehicle!

March 08, 2025

This is a nice, clean, knowledgeable establishment. I really had a nice experience purchasing my vehicle fast and smooth with no hiccups. More

by samuelcoleman316
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shavon, Matt Perez
Mar 10, 2025 -

Priority Lexus Newport News responded

Samuel, we're delighted to hear that your experience at Priority Lexus Newport News was smooth and enjoyable. Thank you for choosing us!

March 07, 2025

Left car for 5 hours. 45,000 mile checkup. Car came out 2pm , half washed, no front. Car mat on floor,none of interior car had been cleaned. I was told I needed 4 tires, More

by Mpriley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Mar 10, 2025 -

Priority Lexus Newport News responded

Mpriley, I'm sorry to hear about your experience with the 45,000-mile checkup. It sounds like we fell short in delivering the thorough service you expected and deserved. Please reach out so we can address these concerns directly and make things right for you. Thank you, Priority Lexus - Customer Relations - feedback@priorityautomotive.com.

March 01, 2025

Worked with Jay and Albert. Car was ordered, cleaned and ready when I arrived at the dealership. More

by gbiers
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jay Gaynor
Mar 03, 2025 -

Priority Lexus Newport News responded

Thank you for the 5 stars! We're committed to providing top-notch service, and it’s great to see that reflected in your rating!

February 23, 2025

Shavon the sale woman was the best ever she made my process in buying a car go so smooth with no stress or headaches plus she explained everything to us in detail plus everybody who we came into contac More

by Arlene.rose25arkene
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shavon , Jane Tucker, Patrick (Frenchie) Antar, Matt Perez
Feb 25, 2025 -

Priority Lexus Newport News responded

We're delighted to hear that Shavon and the team at Priority Lexus Newport News made your car-buying experience smooth and stress-free. Thank you for recommending us, we appreciate your support!

February 20, 2025

Very pleasant experience quickly getting everything ready great service thank you for your service yes we would recommend you More

by Hurstbeauty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover, Jane Tucker, Matt Perez
Feb 25, 2025 -

Priority Lexus Newport News responded

We're delighted to hear you had a pleasant experience with us at Priority Lexus Newport News! Thank you for recommending our service, and we look forward to assisting you again in the future.

February 20, 2025

Met my expectations. Mohamed did a good job .i look forward to using the service department. More

by Pheath46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Hoover, Mohamad Mayassi, Jane Tucker, Matt Perez
Feb 25, 2025 -

Priority Lexus Newport News responded

Thanks for the positive review! We’re always looking to improve, so feel free to share how we can make your next visit a 5-star one. Priority Customer Relations - feedback@priorityautomotive.com

February 14, 2025

Excellent service. Jose informed me of all repairs and costs. They videotaped each step and the overall condition of the car. More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, Angela Hoover
Feb 18, 2025 -

Priority Lexus Newport News responded

Max, we're delighted to hear that Jose and the team at Priority Lexus Newport News provided you with excellent service. It's great to know you appreciated the transparency throughout your car's repair process!

February 10, 2025

Priority Lexus Newport News is a wonderful dealership. Always servicing my car perfectly, always courteous, and more timely than other dealerships can’t wait for my new Lexus to come I More

by 4moorefun1719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service-Kiera Sales Kerry Law
Feb 10, 2025 -

Priority Lexus Newport News responded

Thank you for your kind words about Priority Lexus Newport News! We're delighted to hear that our team consistently provides excellent service and timely assistance. We look forward to seeing you again when your new Lexus arrives!

February 07, 2025

Service team do amazing work, keep you updated and efficient - thank you I appreciate it More

by Sammie Long
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose the technician
Feb 18, 2025 -

Priority Lexus Newport News responded

We appreciate your 5-star review! Thank you for choosing Priority!

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