Priority Lexus Newport News

We went to many dealers and had the traditional car buying experience with the "classic cheese ball salesmen", mark ups over MSRP and a whole host of other half truths about cars and or the deal itself buying experience with the "classic cheese ball salesmen", mark ups over MSRP and a whole host of other half truths about cars and or the deal itself. When we first met Brad Rose he was different, no pressure, straight shooter, extremely knowledgable. The car we purchased fit about 80% of what we wanted, the reason we came back and purchased the CT200 from Charles Barker was Brad and his approach to selling cars. More

Everyone was extremely helpful and accommodating. The dealership is awesome. We were very comfortable, did not feel pushed. The general manager spoke with us. We didn't expect our car to arrive so qui dealership is awesome. We were very comfortable, did not feel pushed. The general manager spoke with us. We didn't expect our car to arrive so quickly. Everthing was exceptional. More

A pleasure to work with...very interested in getting a fair deal done. Most of the negotiations were completed before we even got there to see the car. fair deal done. Most of the negotiations were completed before we even got there to see the car. More

Hat's off and A++ Service, my buying experience from Charles Barker Lexus and Mohamad was wonderful, even though it wasn't a Lexus that I purchased. I was on my way to shop and lunch with my husband Charles Barker Lexus and Mohamad was wonderful, even though it wasn't a Lexus that I purchased. I was on my way to shop and lunch with my husband on a sunny 80 degree day and that convertible just called out to me. So we stopped to take a look at it, ended up taking it for a few hour test drive, came back and wrote up the deal. I wasn't in the market for a car that day: You might say the car found me!! I felt NO PRESSURE at anytime during the process, even when I was doing the paperwork. It was very easy, not hassle!! I would HIGHLY RECOMMEND this dealership if you are in the market for a car and want a great car buying experience. More

I met Kevin Morgan at church a few months ago & expressed an interest in buying a pre-owned Lexus. He was diligent in contacting me by phone & email informing me about what was available. He was expressed an interest in buying a pre-owned Lexus. He was diligent in contacting me by phone & email informing me about what was available. He was very patient w/ me as I wavered about what I was looking for & what would suit my budget. When he recently called me again, he suggested I make an appointment to come in to the dealership to see some options he had found for me. He took a lot of time going over my needs,wants,budget and explained why one car might be a better option for me versus another car. When I test drove a car, he thoroughly explain all the details, mechanisms & advantages of the vehicle. Deciding to buy the car he suggested, he help me negotiate a price I felt was fair & affordable for me. He also discussed available financing & interest rates & explained the next steps to purchase the car. While my new car was being washed, etc. he showed me the service area & introduced me to the service staff. Everyone was very friendly, professional & welcomed me to the family! Everyone took time to acknowledge me, even other salespeople. The icing on the cake was when Mr. Morgan said your car is ready & I walked around the cubicle to find a sparkling clean car in the showroom w/ a big red bow. What a presentation-it left me speechless! I have owned Camrys for decades & have wanted a Lexus for years. Sorry I waited so long, but am so delighted w/ my new car & the whole experience-it was all outstanding. I especially appreciate Mr. Morgan's expertise & all the time & effort he gave me. Thank you. PS A little laugh- You also have the best coffee in town. More

As a business owner, I truly appreciate the salesman's honesty & integrity. I felt at ease with the environment, product & people. Not only did they treat me with respect, they demonstrated patience and honesty & integrity. I felt at ease with the environment, product & people. Not only did they treat me with respect, they demonstrated patience and willingness to work with me through the process. More

This is my fifth Lexus; my second from Newport News Charles Barker. Mohammad made the process easy; he is outstanding in every way. He should be driving a new demo (or certainly a late model year demo) Charles Barker. Mohammad made the process easy; he is outstanding in every way. He should be driving a new demo (or certainly a late model year demo) Lexus product. He embodies the "relentless pursuit of perfection" with the exception of the vehicle he drives. Lexus should see to it that this top sales employee for two consecutive years drives a demo product representative of that which he sells so well. This is our only "less than great" rating for the dealership. More

Mr Thornton and Mr Mayassi both went above and beyond to make my buying experience special. Mr Thornton worked out an excellent trade-in deal for my car allowing me to get an equally good purchasing deal. make my buying experience special. Mr Thornton worked out an excellent trade-in deal for my car allowing me to get an equally good purchasing deal. My previous years of dealings with this dealership had been anything but special. In fact, I have gone to other dealers due to their very poor customer service and poor business practices. Mr Thornton singlehandedly turned my previous poor experiences to more than I could have hoped. I was treated as if I were the only customer he had. Between Mr Thornton and Mr Mayassi, I was treated like they would treat their family. I am extremely happy with both of them and anticipate an excellent working relationship in the future. I can't say enough positive things about this General Sales Manager and Sales Consultant. My only negative comment would be to not have been able to get the color vehicle I wanted. Timing is everything and trying to get the desired vehicle at the end of the year wasn't possible. They did everything else to make up for this...including bringing the car on the showroom floor and putting a very large bow on it.....Very nice touch!!!!! More

My car buying experience at your dealership was very good. Initial contact with sales person: Sales rep was in the parking lot but wasn't overly bearing (very important). He was very knowledgeable o good. Initial contact with sales person: Sales rep was in the parking lot but wasn't overly bearing (very important). He was very knowledgeable of the products found at this particular location. He was very skilled at how to earn my business. (A less qualified sales rep would have lost this deal)!! Dealership appearance: outside grounds and parking lot was clean, well organized and easy to navigate through. Inside appearance was clean, good lighting throughout. All workers on call appeared to have a "purpose". Some engaged in friendly conversation among themselves which gave the impression they enjoyed working at this storefront. Loan Process: Relatively quick...Wish customer had the option of filing out the loan application electronically while at the dealership…Would be more user friendly for both the customer and I‘m sure the back office personnel would appreciate not having to decipher my “chicken scratch” handwriting. Onsite loan officer: Friendly, he gets high marks on his level of knowledge. More

Just a great sales person and dealership to work with. They bent over backwards to make me happy. PLUs a great deal. The communication was great, the car came in perfect and the finance department worke They bent over backwards to make me happy. PLUs a great deal. The communication was great, the car came in perfect and the finance department worked very closely with me. More