Principle BMW of San Antonio
San Antonio, TX
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It was indeed our best experience ever purchasing a vehicle. The sales representative Jeff Cartwright took care of us from day and still providing us with excellent services months after we've purchas vehicle. The sales representative Jeff Cartwright took care of us from day and still providing us with excellent services months after we've purchased the car. More
I had a positive experience with Tim. We bought a new car from Tim and I love the way he was never pushy. He shared so much of his knowledge about the car and was extremely patient with us even though my hus from Tim and I love the way he was never pushy. He shared so much of his knowledge about the car and was extremely patient with us even though my husband was difficult to deal with at times. Tim was always respectful and informative. He even spent a great deal of time after papers were signed to go over all the controls with me. I would recommend BMW and especially Tim to anyone who is looking for excellence in both their car and customer service More
Through the car buying process I had several people who were tending to my questions. This was great as the main sales person who I was working with was not always available. Everyone was very professional were tending to my questions. This was great as the main sales person who I was working with was not always available. Everyone was very professional in action and appearance. I am giving them an overall rating of a 5 because very few places make me feel the way I feel when I walk into this dealership. It is truly a great service experience. More
My experience at the BMW dealership in San Antonio was excellent! Sometimes going into a luxury car dealership you can get a sense like you don't matter but not here! My sales person was so amicable and e excellent! Sometimes going into a luxury car dealership you can get a sense like you don't matter but not here! My sales person was so amicable and easy going. He listened to all my needs and quickly found options for me. He also worked out a great plan once he found my perfect BMW. He made it a painless, easy, fun experience. More
Our visit to the dealership was exceptional. The inventory was impressive. Victor Garcia was great and very thorough in explaining the features of the vehicle we purchased. My daughter loves the car inventory was impressive. Victor Garcia was great and very thorough in explaining the features of the vehicle we purchased. My daughter loves the car and I would most definitely recommend the dealership as well as Victor to everybody I know. As a matter of fact our neighbor stopped by to look at the vehicle, loved it and I told him to go visit Victor. We will be looking at another vehicle for one of my other daughter's next year and will most definitely stop by again. More
I love doing business with BMW of San Antonio. There staff is excellent and well trained to keep there customers happy. Once you have done business with Bmw of SA you will never be satisfied with any ot staff is excellent and well trained to keep there customers happy. Once you have done business with Bmw of SA you will never be satisfied with any other car dealership. I have always been well taken care of from every department here. More
My initial experience was pleasant and each dealing I have had with folks at this Dealership has been marked with maturity and professionalism. Mike King stepped well above the average to show courtesy have had with folks at this Dealership has been marked with maturity and professionalism. Mike King stepped well above the average to show courtesy, care and concern to an old man buying a young man's car. I feel very comfortable recommending the BMW Dealership of San Antonio for sales and service. Well Done!!!! My Thanks, Dr. Jim Burk 21 March 2013 More
Madison Rodery was outstanding, would recommend her to all my friends. This is my 5th BMW and my service advisor Andrew Kim is also outstanding. The two of them need to be cloned. all my friends. This is my 5th BMW and my service advisor Andrew Kim is also outstanding. The two of them need to be cloned. More
This is the first time I had ever bought a car by searching the internet, email a request for more information, and asked for a good deal on the price of a Certified PreOwn 2012 BMW 528i. I have to s searching the internet, email a request for more information, and asked for a good deal on the price of a Certified PreOwn 2012 BMW 528i. I have to say that is the best stressful free process I had ever had in purchasing a car from a dealer. Tim emailed me back the next day to confirm a price, I submitted the loan application on San Antonio BMW website, and he called me back with the details. I scheduled an appointment to pick the vehicle. When I arrived, the paperwork were ready for my signature and the vehicle had been washed and waxed. Tim even took the time to help familiarize myself with all of the functions and operations of the vehicle. The whole process was seamless and totally stress free. I was in and out of the dealer in about 2hrs, mostly because of the paperwork and agreement were done by email, text, and phone discussion. I had the best experience at the San Antonio BMW dealership than I have ever had in purchasing a vehicle at a dealership before and Tim did an excellent job with the customer service. As we know, BMW vehicles sell itself, but Tim and the San Antonio dealership makes the online selection & purchasing process a "BMW experience" to enjoy. The experience puts a whole new name in purchasing a BMW from the San Antonio dealership. It was, quite frankly, the "best"experience I have had in purchasing a vehicle. I'm still sharing the experience with my friends, family, and colleague months after taking delivery of the vehicle. I will definitely be back to purchase next BMW from the San Antonio dealership. More
Took my X3 in because oil senor monitor was out and the fasten seatbelt light chimes and lights up even though all seat belts are fastened. They first had the car for 4 days and fixed the oil monitor. The fasten seatbelt light chimes and lights up even though all seat belts are fastened. They first had the car for 4 days and fixed the oil monitor. They said they couldn't get the seatbelt thing to reproduce. On the way home realized that the windshield wiper fluid was not working and low and behold the seatbelt chime starts in again. I took it back, this time they have it for 10 days. Fix the washer fluid sensor and said they couldn't get the seatbelt to reproduce. I drive my car home and the very next day the seatbelt chimes again. I understand that ever brand of car has issues. However, when you purchase a brand like BMW you expect a little more. I am a women and it is very frustrating when I am told the problem is the way I am driving the car. I'm sorry, I call xx. Really??? I have heard horror stories about the service department and almost didn't purchase the BMW because of the things I have heard about BMW San Antonio. But, I thought, how often will I have to deal with the service department... that was a joke. Now I see it first hand. I must say, Ivan was respectful and tried to help. After having the car for 10 days and it still not being fixed the service manager Chuck got involved. This guy does not need to be working in customer service. He was rude and got pretty nasty with me. He was respectful to my husband but not to a women. I guess because I have a xxxxxx, I know nothing about cars. I will most likely purchase BMW again because I love my car. However, I will NOT deal with BMW San Antonio again. They are a mess there and could really take some lessons from the Lexus, Mercedes, and Infiniti dealers. More