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Principle BMW of San Antonio
San Antonio, TX
1,607 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 16, 2026
Great experience across the board. Nothing high pressured from the salesman to the finance department. Nothing high pressured from the salesman to the finance department. More
by MrsB
Employees Worked With
May 08, 2026
Service was amazing! !! My first time and I had great customer service. Advisor Alex was so attentive and made me feel so welcomed even though I have an older Mini!😊 !! My first time and I had great customer service. Advisor Alex was so attentive and made me feel so welcomed even though I have an older Mini!😊 More
by IZ
Employees Worked With
Alex
May 08, 2026
I was extremely happy with the service I received recently. They were prompt and courteous. Great job! recently. They were prompt and courteous. Great job! More
by Emarks
Employees Worked With
April 24, 2026
Jorge was amazing to work with. The team was great. Very easy process and would go back again for sure in the future. Not your typical dealership where they are pushy. They want wha The team was great. Very easy process and would go back again for sure in the future. Not your typical dealership where they are pushy. They want what is right for you and your needs. More
by devin.brewer15
April 23, 2026
Best service and friendly! Zachary was very helpful and answered all of my concerns and questions. I do recommend him as he was very knowledgeable. Zachary was very helpful and answered all of my concerns and questions. I do recommend him as he was very knowledgeable. More
by jbistrain809
April 21, 2026
Terrible service and no communication. We were told 2–4 hours for brake pads, but after 3 hours the work hadn’t even started. After calling, we were suddenly told it would be ready in 10 m We were told 2–4 hours for brake pads, but after 3 hours the work hadn’t even started. After calling, we were suddenly told it would be ready in 10 minutes. We paid online when we got the “ready” notification, but couldn’t find the key and no staff were available. Had to call again just to be told it was left in the cup holder. Very frustrating experience. On top of that, staff saw me walking around looking for help, but no one approached or offered assistance. It felt like no one was available or willing to help. We expected much better service from BMW. Very poor communication. Would receive a call back and never got one so had to call multiple times and ask for a status. More
by Will C
Employees Worked With
Chid
April 14, 2026
This is what I think of, it was not offered to me if I needed more things to be done. needed more things to be done. More
by Mitchell.myrna
Employees Worked With
April 14, 2026
My car was totaled and BMW of San Antonio quickly found me a replacement car that exactly fitted my needs. It was a smooth quick process . The salesperson, Taylor Reeves, was very knowledgeable and took ca me a replacement car that exactly fitted my needs. It was a smooth quick process . The salesperson, Taylor Reeves, was very knowledgeable and took care of everything in a very friendly professional way. I couldn’t have had a a more satisfying experience More
by james.moir
Employees Worked With
.Paul
